Arlington Heights Buick GMC - Service Center

Excellent Experience We went in today to have our 2014 Terrain serviced and left with a 2019 Terrain with all the bells and whistles. We were very pleased with our 2014 a We went in today to have our 2014 Terrain serviced and left with a 2019 Terrain with all the bells and whistles. We were very pleased with our 2014 and the service we have always received at Bill Sullivan’s Buick-GMC in Arlington Heights. But today we need to thank Geoff Sulkowski in the Service Department, Shelley Barr in Service/Sales, Mike Audino in Management, and Carrie Herrera in Finance for all the time they each took explaining the options available to us. We are very appreciative and also excited to have a beautiful new SUV. We highly recommend Bill Sullivan Buick-GMC for purchasing and servicing your vehicle. More

Victor is wonderful! Victor listened to me and ran a diagnostic test on my car and test drove it. He assured me the car is ship shape. He's very helpful and went beyond Victor listened to me and ran a diagnostic test on my car and test drove it. He assured me the car is ship shape. He's very helpful and went beyond the call of duty. R A Livingroom More

SERVICE CENTER=NO SERVICE I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes P172 and P175. The dealership said possible fuel injection issue, cleaned something, sent me on my way. For the next year my check engine light would intermittently go on and off and it made this knocking noise that would happen after my engine was shut off for the day. I looked up the codes and it said my fuel pump may be going out. There was a recall (#43180) but my VIN wasn't included. Brought it into the dealer on 5/17/18 and they had it until 5/24/18, cleaned it again, said that if it keeps up I will need to replace my whole injection system for $1600.00. Week later check engine light goes again, same codes, took it for a second opinion and that mechanic saw that my oil was overflowing so either the mechanic put too much in or it was mixing with gas. He changed my oil, told me to drive it, oil level was ok but engine was still make the knocking noise. The mechanic told me to take it to MB Automotive who are experts at engines. Made an appt. and they diagnosed the issue within an hour and it was the fuel pump. Why GMC had my cars for days and never even suggested that is beyond me. I am now out $240 that should have went towards the new fuel pump. Called GMC corp.- their opinion is it was out of warranty so sucks to be you. Do yourself a favor and find a local mechanic who knows what they are doing and stands behind their work, GMC has no interest in keeping their customers happy or providing good service. More

Cindy Laser, Service Dept. I use Cindy exclusively, because her level of customer service is outstanding. I guess that being a woman, I like dealing with one. She is always ex I use Cindy exclusively, because her level of customer service is outstanding. I guess that being a woman, I like dealing with one. She is always extremely helpful. I have bought three new cars from Sullivan and with each car, I usually need her help me, because of the incredible technology, that is put into these new cars, that baffle me! When Cindy is off, I always count on Geoff to help me. He too, is very patient, teaching me how to run some of the stuff. More

Fast and helpful Cindy was kind and outgoing. She helped me right away and made sure all of the issues with my car were fully addressed. Very pleased with the service. Cindy was kind and outgoing. She helped me right away and made sure all of the issues with my car were fully addressed. Very pleased with the service. More

Great Service Experience Cindy was very helpful and efficient in handling my recent service need. She was able to have my car looked at and problem assessed very quickly. She Cindy was very helpful and efficient in handling my recent service need. She was able to have my car looked at and problem assessed very quickly. She explained in plain English what needed to be done, offered me options, and also was able to get a loaner for me very quickly. I appreciate her highly competent, friendly service! More

Cindy Laser Goes Above and Beyond! Just a few words of commendation for my trusted service advisor--Cindy Laser! She is so friendly, professional and goes above and beyond to satisfy t Just a few words of commendation for my trusted service advisor--Cindy Laser! She is so friendly, professional and goes above and beyond to satisfy the customer. I always have a very good experience when I deal with her. She really "gets it" and strives to accommodate me in whatever way she can. You have a keeper here with Cindy! Thank you for another great service experience--it (almost) takes some of the pain away from paying the bill!! I will always use Cindy as my service advisor!! More

Working with Cindy Laser in service is a pleasure! Cindy goes the extra mile every time. I highly recommend working with her when your GMC needs service. She makes it a very easy stress free experienc Cindy goes the extra mile every time. I highly recommend working with her when your GMC needs service. She makes it a very easy stress free experience. More

Service top notch Cindy helped us out when we were in a bit of a jam and having a rough couple of days Coming thru in the clutch one could say! We will be back! Cindy helped us out when we were in a bit of a jam and having a rough couple of days Coming thru in the clutch one could say! We will be back! More

Outstanding and friendly. Cindy displayed knowledge on my truck and caring for my service needs and their out come. She was efficient, effective and fun to interact with. Highl Cindy displayed knowledge on my truck and caring for my service needs and their out come. She was efficient, effective and fun to interact with. Highly recommended! More