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Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
988 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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988 Reviews of Arlington Heights Buick GMC - Service Center
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January 06, 2021
Terrible customer service. I waited for 2 weeks for them to contact me about a part for my vehicle. Originally I was told it would take 24-48 hours to get the part at which time I would have to come back. I to contact me about a part for my vehicle. Originally I was told it would take 24-48 hours to get the part at which time I would have to come back. I never received a phone call or anything; only thing I got from this dealer is garbage spam emails. So, I contact them only to be hung up on after waiting several minutes on hold. Then I called back; after being transferred to the service department again I waited while the phone rang for 4 straight minutes. Finally the receptionist picked up and said they were too busy to help me. I was already upset about not being contacted, but who wants to be told they can’t be helped because people are busy?! I’m never coming back here and there are plenty of dealers who value their customers and their time, I suggest going to one of those instead of Sullivan. More
by morganmcd5
Employees Worked With
Dean
November 24, 2020
The dealership had safety measures in place and everyone was very helpful. I don't remember the name of the person in service but he was very helpful as well. was very helpful. I don't remember the name of the person in service but he was very helpful as well. More
by JNNFRBESTE
Verified CustomerNovember 18, 2020
Sales and Finance Departments were great. I was very disappointed in Service department. I purchased a brand new Buick Encore and within 24 hours of owning it, the engine malfunction light came on. The disappointed in Service department. I purchased a brand new Buick Encore and within 24 hours of owning it, the engine malfunction light came on. The service advisor did a very poor job of communicating status of the vehicle. After almost a week in the shop, the dealership gave me another new car. Second key fob didn’t work. Had to return to dealership for the 4th time in a 10-day period. I was not happy with the treatment I received. This service advisor was rude and condescending. Will not be using Sullivan again. More
by gederati
July 18, 2020
Simply said above and beyond customer focus Impeccable Simply said above and beyond customer focus Impeccable customer communication outstanding efforts on finding customer solution and working to toward Simply said above and beyond customer focus Impeccable customer communication outstanding efforts on finding customer solution and working to towards the solutions. Great jobless v More
by Rjustason4
Employees Worked With
Victor Gomez
July 14, 2020
Great experience selling my car Mike and Kristal made a painful experience of selling my Jaguar F-Type into an unexpectedly pleasant one. Kristal contacted me as soon as I had mad Mike and Kristal made a painful experience of selling my Jaguar F-Type into an unexpectedly pleasant one. Kristal contacted me as soon as I had made an approach via Kelley Blue Book , we agreed a price based on review over the phone. When I visited the show room , there was no haggle and the deal was done inside 30 minutes. Thanks to both of you. More
by Hamilt2210
April 23, 2020
Fast and Friendly! Victor got me in a good vehicle with no hassle and with ease! Fastest time I have ever bought a vehicle! Very friendly staff and upfront with everythi Victor got me in a good vehicle with no hassle and with ease! Fastest time I have ever bought a vehicle! Very friendly staff and upfront with everything. I will definitely come back! Very good work during a pandemic! Brian in service was very nice and explained what was wrong with my old vehicle and gave me reasonable options with no hassle. Mike got me my contract fast and even gave me some insight on buying cars. Very nice people! More
by Kaiya
March 09, 2020
Service was good including a reminder for my appointment, was accommodating when I have to re schedule, very happy with what they the work/touched up they did to my car and agent was very helpful. was accommodating when I have to re schedule, very happy with what they the work/touched up they did to my car and agent was very helpful. More
by raquelzm468
Employees Worked With
Gabriel Szwec
October 06, 2019
I went to sullivan looking for a car for good price. And i talked to mike ayoub and he gave me a good car for a good price. i talked to mike ayoub and he gave me a good car for a good price. More
by Coty
October 04, 2019
A honest service department still exists Through out the years I've built a healthy distrust of deal service departments. Commission driven advisers have left me feeling taken advantage of m Through out the years I've built a healthy distrust of deal service departments. Commission driven advisers have left me feeling taken advantage of more than once. Alex with Sullivan was the complete opposite of my experiences with other dealers. I had an electrical program with my '15 Yukon Denali. Alex and team diagnosed the program and came back with a loose connection. I was only charged for the diagnostic visit when a dishonest dealer would have hit me for some replacement part. Add in that the Sullivan team noticed another item on my vehicle but educated me that it's something we'll need to address down the road but there wasn't an immediate need. Love Sullivan and I will certainly be back. Mark Fortney More
by mfortney
Employees Worked With
Alex
October 01, 2019
Fantastic Service!!! Thanks to Victor in service. We bought a used car and it had a CEL pop up the next day. No worries though - between Marco in sales and Victor in servi Thanks to Victor in service. We bought a used car and it had a CEL pop up the next day. No worries though - between Marco in sales and Victor in service, we were covered. Even provided a loaner car at no cost. The car was repaired and we were on our way. Amazing experience- nothing to worry about, no fast one pulled on us, and treated like we had purchased a high end car, even though we didn't. Can't say enough about the personnel at this dealership. A+++ More
by jmendo
Employees Worked With
Victor Gomez
