Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
957 Reviews of Arlington Heights Buick GMC - Service Center
They’ve always treated me well here. I bought my car 6 years ago and they have serviced it just about every time. Not the cheapest, but I trust their opinions in my GMC automobile. years ago and they have serviced it just about every time. Not the cheapest, but I trust their opinions in my GMC automobile. More
Fast courteous service. The people in the shop are nice to deal with. The dealership is clean and has comfortable seating. A Good experience to have. to deal with. The dealership is clean and has comfortable seating. A Good experience to have. More
Safety and COVID precautions are nearly non-existent. Sales and service staff have incredibly poor use of PPE. Masks are either being worn incorrectly, or not at all! Cashier staff was wearing masks c Sales and service staff have incredibly poor use of PPE. Masks are either being worn incorrectly, or not at all! Cashier staff was wearing masks correctly and practiced safety as far as I could tell. I did not see anyone in the service department wearing a mask at all. I am incredibly concerned about this because this tells me someone has been in my vehicle without any protection, leaving a high chance for me to be exposed to any germs they may be carrying. I am incredibly worried about using this dealer and service center ever again. If I could give back my car with no penalties, I would do it and would go get my GMC elsewhere. I'm appalled with this business. More
Great service and great experience. I couldn’t be happier. The service area was clean and everyone was being safe. The communication about what was happening was top notch. happier. The service area was clean and everyone was being safe. The communication about what was happening was top notch. More
Excellent customer service. My wife was delighted to get in and out without an appointment when her power window wouldn't close. Thank you, Dean! in and out without an appointment when her power window wouldn't close. Thank you, Dean! More
I want to thank you for your courtesy and assistance during my service visit. It was also great to see my salesperson Shelly and staff. during my service visit. It was also great to see my salesperson Shelly and staff. More
As usual I was treated very well and my SUV was ready on time. I enjoy seeing Mike Baker and think the world of Amanda! time. I enjoy seeing Mike Baker and think the world of Amanda! More
Always good communication and service at this location although sometimes prices seem a bit high. I definitely appreciate the loaner cars available as needed. I will return. although sometimes prices seem a bit high. I definitely appreciate the loaner cars available as needed. I will return. More
This has been my dealership for the past 14 years, and I always got quality service!! Thank you Dean! Victor has been great in the past always got quality service!! Thank you Dean! Victor has been great in the past More
Terrible customer service. I waited for 2 weeks for them to contact me about a part for my vehicle. Originally I was told it would take 24-48 hours to get the part at which time I would have to come back. I to contact me about a part for my vehicle. Originally I was told it would take 24-48 hours to get the part at which time I would have to come back. I never received a phone call or anything; only thing I got from this dealer is garbage spam emails. So, I contact them only to be hung up on after waiting several minutes on hold. Then I called back; after being transferred to the service department again I waited while the phone rang for 4 straight minutes. Finally the receptionist picked up and said they were too busy to help me. I was already upset about not being contacted, but who wants to be told they can’t be helped because people are busy?! I’m never coming back here and there are plenty of dealers who value their customers and their time, I suggest going to one of those instead of Sullivan. More