Arlington Heights Buick GMC - Service Center

The team was attentive and met my requirements. I service 4 vehicles at this dealership. service 4 vehicles at this dealership. More

The service department was clean and organized, the staff Greeted me pleasantly and made me feel welcome. My service on my vehicle was completed in a timely manner and the waiting room was clean and staff Greeted me pleasantly and made me feel welcome. My service on my vehicle was completed in a timely manner and the waiting room was clean and had Starbucks coffee. All my Expectations were met which makes me a happy customer. More

Service ok but need another hour plus trip as the faulty part had to be ordered part had to be ordered More

Great job as usual. Fast diagnostics. Repairs performed the same day. Thank you. the same day. Thank you. More

I didn"t have long to wait, but the service person was new and it took awhile for him to enter my information into his computer. new and it took awhile for him to enter my information into his computer. More

Not knowing if my vehicle was covered by extended warranty before providing the quote was disappointed, also had to wait 2+ hours and had to reach out to the service desk to get one was not a good ex warranty before providing the quote was disappointed, also had to wait 2+ hours and had to reach out to the service desk to get one was not a good experience. More

Oil change was prompt (one hour). Was given keys to car, could not find, then ask for help and car was located and brought to me. The car was wet, but not clean. Should not need search to find car. could not find, then ask for help and car was located and brought to me. The car was wet, but not clean. Should not need search to find car. More

Disappointment on the customer service I serviced from them. I bought my vehicle in a couple of times to have them fix an issue that has not been fixed yet. Felt more as if I was a bother to them, then th them. I bought my vehicle in a couple of times to have them fix an issue that has not been fixed yet. Felt more as if I was a bother to them, then them actually wanting to help figure out how to fix the problem. Needless to say 2 days after picking up my vehicle I still have this on going issue it has not gone away. I got the impression from them that I was "making this up". Just like their time is valuable so is mine and I highly doubt someone would want to keep going back and forth bringing their vehicle in "Just because". Won't be returning back. More

The service and efficiency I received from Chris on an urgent basis was fantastic! I would recommend Chris and the dealership without hesitation! Thank you! urgent basis was fantastic! I would recommend Chris and the dealership without hesitation! Thank you! More

My first visit to Arlington Heights Buick is as much better than expected. From the moment I dropped off my car to the moment I picked it up, I was treated with respect, explained what my car needed and better than expected. From the moment I dropped off my car to the moment I picked it up, I was treated with respect, explained what my car needed and what they could do to help me, and answered any questions I had. Checking out was racially painless! The woman who helped me was quick and made sure all my questions were answered. Dean, my service consultant, gave very clear information with a promise to follow up with more information. More