Arlington Heights Buick GMC - Service Center

You guys were great to work with.I cannot believe how You guys were great to work with. I cannot believe how many years I was aggravated after taking the car to "that place" in Schaumburg. Never again, You guys were great to work with. I cannot believe how many years I was aggravated after taking the car to "that place" in Schaumburg. Never again, even if I move out of Arlington Heights I'll still drive up to come to your shop. Thank you. More

I was quickly greeted and taken care of for my service appointment. I was asked what I'd like to do while I wait for the service completion. The waiting area is comfortable while I waited. appointment. I was asked what I'd like to do while I wait for the service completion. The waiting area is comfortable while I waited. More

Scheduling and service were very efficient and accommodating. We are also very impressed with Shelley Barr from Sales who took the time to explain to us how to use our navigation system. accommodating. We are also very impressed with Shelley Barr from Sales who took the time to explain to us how to use our navigation system. More

Brian in service was helpful and straightforward when I brought my GMC Terrain! He outlined the near immediate and near term services and was consultative in his approach brought my GMC Terrain! He outlined the near immediate and near term services and was consultative in his approach More

I appreciated the quick service I received and much to my surprise, my car was washed too!! This is a top-notch dealership that always takes great care of my car. surprise, my car was washed too!! This is a top-notch dealership that always takes great care of my car. More

Service Advisor Brian Poteracki provided Excellent Customer Service. He listened to my concerns and resolved the issues I presented. Additional concerns were found and resolved. Customer Service. He listened to my concerns and resolved the issues I presented. Additional concerns were found and resolved. More

Courteous. Reliable. They keep a close check on my vehicles needs. Bought last 4 cars from them. All staff knows their jobs well. Nice atmosphere throughout dealership. vehicles needs. Bought last 4 cars from them. All staff knows their jobs well. Nice atmosphere throughout dealership. More

I would like personally thank Service Advisor - John Verschelden for managing the repairs to my 2011 GMC Canyon with professionalism and courtesy the entire time. Verschelden for managing the repairs to my 2011 GMC Canyon with professionalism and courtesy the entire time. More

This was a very frustrating service visit. Apparently, the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to spend another 15 in an office for them to process paperwork. When I made my service appointment, I was quoted a different rental rate than what I was going to be charged. The the woman representing the rental car service argued with me and kept making excuses about why this occurred (it's a new service and the customer service reps at the dealership don't know the rental car prices???) before finally agreeing to revise the rental amount. Chris Parisi was VERY inexperienced. I have a Platinum extended GMC warranty and he called me with a list of repairs, totally over $2,000. He didn't even call the warranty company first to find out what would be covered and then when I questioned this, he told me the warranty typically does not cover ball joints. I called the warranty company myself and the representative told me he approves ball bearings and joints on a daily basis, but the dealership did not provide any information other than telling them they are loose when they were asking for tolerance information and photos. Finally, Chris called me and told me this was an approved warranty repair (which I already knew after calling myself). Then I picked up my car and noticed on the invoice that my truck also had an oil leak repaired, which I was never notified of (luckily it was another warranty repair). The invoice provided was VERY confusing. It did not break out the costs for what we were responsible for versus the warranty repairs. Labor, supplies, everything was lumped in together. When we questioned the figures, Chris could not offer an explanation and just said he would take off $50. We had to press this issue before we finally got an explanation and breakdown of costs and it turns out we were being overcharged! I've been going to this dealership for a few years and have to say this was the most aggravating visit I have had. More