Arlington Heights Buick GMC - Service Center

Very polite service department. They didn’t have my airbag in but he was kind enough to have someone go to another dealership so they could get it fixed for me, Chris Parisi was very helpful. airbag in but he was kind enough to have someone go to another dealership so they could get it fixed for me, Chris Parisi was very helpful. More

Brian was professional, thorough and friendly. Work was done in a timely fashion and the car was washed before it was returned to me. Thank you! done in a timely fashion and the car was washed before it was returned to me. Thank you! More

I haven’t needed much work done on my 2017 Acadia. Today was the first time in quite a while. The Service department did a great job and kept me informed all along the way. was the first time in quite a while. The Service department did a great job and kept me informed all along the way. More

Chris Parisi is great to work with. Took care of the issues I had with my Enclave. Set up an appointment that worked with my schedule. The Mechanics made the repairs and the problems are corrected. issues I had with my Enclave. Set up an appointment that worked with my schedule. The Mechanics made the repairs and the problems are corrected. More

Service consultant was not particularly friendly or helpful. I had to correct his description of what I initially told him about the problem I was having with my Cascada. I had to call him for an upd helpful. I had to correct his description of what I initially told him about the problem I was having with my Cascada. I had to call him for an update about six hours after I brought the car in and he had no information for me. When he called back he spoke to my husband and was much more friendly to him. He indicated the car would be ready in a half hour. When I arrived 45 minutes later, I had to wait for my car. Finally, I was told it was ready, out back. When I went to look for my car, it wasn't there. After walking around for a while, another employee said he would find the car for me. A few minutes later my service consultant brought out my car from the back. He did apologize for not knowing the location of my car. Overall, my first experience with AH Buick GMC was mediocre. More

The customer service received in the Service department is second to none. They are sure to keep the custmer informed of progress on all repairs. These guys rock! is second to none. They are sure to keep the custmer informed of progress on all repairs. These guys rock! More

I had an oil change and it was done on time. The people were friedly. The waiting room clean, the coffee was great and the car was washed. were friedly. The waiting room clean, the coffee was great and the car was washed. More

Always friendly and personable. I appreciate the care they provide for me and my car. They do a great job making sure my car is safe for me to drive they provide for me and my car. They do a great job making sure my car is safe for me to drive More

Brian P. listened to my concerns and did a great job. He kept me informed of what was needed to repair my car. I appreciate the great service! kept me informed of what was needed to repair my car. I appreciate the great service! More

I brought my out-of-state vehicle to Arlington Heights GMC while I was in town visiting, and I worked with Brian to get maintenance and warranty repairs done on my pickup truck. He walked through all the GMC while I was in town visiting, and I worked with Brian to get maintenance and warranty repairs done on my pickup truck. He walked through all the recommended service with me in a transparent manner, explained the pros and cons of getting each thing done now versus later, and allowed me to select what I wanted to get done. All the requested check-ups and work was done within a few hours. Some of the pricing was on the high end for a few of the items, but it still within reason for getting service done at a dealership. After applying a coupon, I paid a little bit less here compared to what I probably would have paid back in my home state. Everyone I interacted with was professional and efficient, and everything was streamlined. If you're in the area, I would recommend getting your service done at Arlington Heights GMC. More