Arlington Heights Buick GMC - Service Center

Dean and the dealership did a great job of identifying the transmission issue we were having, provided a loaner to help us out. Will service the yukon here again. the transmission issue we were having, provided a loaner to help us out. Will service the yukon here again. More

Brian was absolutely fantastic to work with. He kept me updated every step of the way and made sure my car was ready in the timeframe I needed it. Wonderful service!!! updated every step of the way and made sure my car was ready in the timeframe I needed it. Wonderful service!!! More

great service from Brian. prompt response for scheduling and order place for tire which came in one day. Price match for the tire and discount given for military service. 5 stars all the way. and order place for tire which came in one day. Price match for the tire and discount given for military service. 5 stars all the way. More

Dropped off my car today and they did the maintenance pretty fast, even I was late on appointment. Also I got first maintenance free. That's the best)) pretty fast, even I was late on appointment. Also I got first maintenance free. That's the best)) More

Extremely compatent and very professional advisory staff. Director Baker show great leadership skills and very customer oriented. Always confident service is done fight the first time. Director Baker show great leadership skills and very customer oriented. Always confident service is done fight the first time. More

You always do a great job and are very easy to work with. I will continue to bring my vehicles to Arlington Heights GMC for service I will continue to bring my vehicles to Arlington Heights GMC for service More

Dean is a pleasure to work with! He is a great rep for the dealership! I also have high praise for Victor Melendez in the sales dept! the dealership! I also have high praise for Victor Melendez in the sales dept! More

The oil change was fine. The original encounter with Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service depar Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service department. No answer on Brians phone. There was an outdated voicemail relating to previous week. No prompt to leave a message. I spent more than 40 minutes trying to get someone to answer with no success. Eventually someone (possibly Amy) took a message for Brian to call me. When he called I very adamantly expressed my displeasure with the phone service. Brian apologized and said that he was busy with other customers and/or out to lunch. When I mentioned that the service department was "understaffed' he took exception to that comment. From my vantage point if you can't answer the phones your are understaffed. At that point I was completely disappointed with my experience at your dealership and I cancelled my service order. Later I received a very cordial call from service manager Mike and he spent considerable time listening and answering. The bottom line for me is that I place great importance on customer service and that service begins with being able to get through on the phone and being able to discuss what progress is being made to address my concerns. Herb Lorenz More

They are always fast and courteous and friendly. I have 5 cars serviced there. Brian did a good job of suggesting what my car required. The work was completed early. 5 cars serviced there. Brian did a good job of suggesting what my car required. The work was completed early. More

Service is challenging. Unanticipated issues often arise to frustrate both customers and service reps. Brian is always professional and courteous. He explains well what the issues are and what needs to be d to frustrate both customers and service reps. Brian is always professional and courteous. He explains well what the issues are and what needs to be done. Keep up the good job! More