Arlington Heights Buick GMC - Service Center

Mike Baker and Dean Fay really take the time to listen and help their customers. Mike and Dean work well together. We have had the privilege of working with Mike Baker for several years and several ve and help their customers. Mike and Dean work well together. We have had the privilege of working with Mike Baker for several years and several vehicles. Mike always refers to us by our first names which lends itself to a feeling that you are not just anyone off the street but you are family. With having an older vehicle they understand that repairs might be expensive and do their best to lessen the out of pocket expense for the repair. More

Brian always treats me with respect,listens to my concerns & explains things fully in an easy to understand way. He informs me of future service needs & when they need to be done so no surprises on r concerns & explains things fully in an easy to understand way. He informs me of future service needs & when they need to be done so no surprises on routine maintenance. I appreciate the honesty. More

Great service department at a great dealership! Dean was great to work with & kept us well-informed. Definitely will go back again if my truck needs service. great to work with & kept us well-informed. Definitely will go back again if my truck needs service. More

Working in retail, I know good customer service when I see it. It was great service. My experience was easy, friendly and informative. Thank you. see it. It was great service. My experience was easy, friendly and informative. Thank you. More

Dean was very helpful; he ordered the part I needed and worked with my extended warranty to get the car in/out quick. Thank you. worked with my extended warranty to get the car in/out quick. Thank you. More

Service department staff is always excellent. They handle our routine maintenance, repair issues and necessary body work efficiently and we always get our car back sparkling clean! handle our routine maintenance, repair issues and necessary body work efficiently and we always get our car back sparkling clean! More

Getting my first real experience with AH Buick after 25+ wonderful years with Sullivan. Very pleased, in what is becoming a seamless transition. Brian is wonderful in service, keeping me informed every step wonderful years with Sullivan. Very pleased, in what is becoming a seamless transition. Brian is wonderful in service, keeping me informed every step of the way, from my arrival to the completion of my work. More

Professional technicians, helpful, courteous. Willing to have me come in at a moment’s notice. Since they replaced my battery I will know more later this solved the problem. have me come in at a moment’s notice. Since they replaced my battery I will know more later this solved the problem. More

Brian Poteracki was my service advisor and was very helpful with going over what service was needed for my car at this time. He explained what they were going to do and how long it would take and then helpful with going over what service was needed for my car at this time. He explained what they were going to do and how long it would take and then directed me to the waiting area. When the car was finished he explained what was inspected and asked if I had any questions. I would recommend Arlington Buick & GMC to anyone that was in need of a new vehicle or needed service. More

Brian was very professional and took his time to confirm if the issue I was having with my vehicle was covered under warranty (which it thankfully was). Over the years its always been a pleasure working wit if the issue I was having with my vehicle was covered under warranty (which it thankfully was). Over the years its always been a pleasure working with Brian which keeps me coming back to the dealership. Thank you! More