Arlington Heights Buick GMC - Service Center

Not knowing if my vehicle was covered by extended warranty before providing the quote was disappointed, also had to wait 2+ hours and had to reach out to the service desk to get one was not a good ex warranty before providing the quote was disappointed, also had to wait 2+ hours and had to reach out to the service desk to get one was not a good experience. More

Disappointment on the customer service I serviced from them. I bought my vehicle in a couple of times to have them fix an issue that has not been fixed yet. Felt more as if I was a bother to them, then th them. I bought my vehicle in a couple of times to have them fix an issue that has not been fixed yet. Felt more as if I was a bother to them, then them actually wanting to help figure out how to fix the problem. Needless to say 2 days after picking up my vehicle I still have this on going issue it has not gone away. I got the impression from them that I was "making this up". Just like their time is valuable so is mine and I highly doubt someone would want to keep going back and forth bringing their vehicle in "Just because". Won't be returning back. More

The service and efficiency I received from Chris on an urgent basis was fantastic! I would recommend Chris and the dealership without hesitation! Thank you! urgent basis was fantastic! I would recommend Chris and the dealership without hesitation! Thank you! More

Oil change was prompt (one hour). Was given keys to car, could not find, then ask for help and car was located and brought to me. The car was wet, but not clean. Should not need search to find car. could not find, then ask for help and car was located and brought to me. The car was wet, but not clean. Should not need search to find car. More

My first visit to Arlington Heights Buick is as much better than expected. From the moment I dropped off my car to the moment I picked it up, I was treated with respect, explained what my car needed and better than expected. From the moment I dropped off my car to the moment I picked it up, I was treated with respect, explained what my car needed and what they could do to help me, and answered any questions I had. Checking out was racially painless! The woman who helped me was quick and made sure all my questions were answered. Dean, my service consultant, gave very clear information with a promise to follow up with more information. More

I was greeted promptly and discussed the problem with Mike Baker and Brian. I was able to rent a vehicle while mine was being serviced. The service was completed on time and the people at Arlington Hei Mike Baker and Brian. I was able to rent a vehicle while mine was being serviced. The service was completed on time and the people at Arlington Heights GMC are terrific. I'll also put in a good word for Amanda in the business office! She is friendly, efficient and pleasant. More

I needed an oil change quick as an unexpected road trip came about… I called Arlington Buick GMC and they were able to squeeze me in and also rotated the tires for us. Can’t say enough about this dealershi came about… I called Arlington Buick GMC and they were able to squeeze me in and also rotated the tires for us. Can’t say enough about this dealership! We purchased our gorgeous Acadia at this dealership and we are so pleased with customer service as well as the service staff there. Car buying was actually a pleasant experience… when was the last time anyone could say that?!?! Hands down, awesome service! We won’t go anywhere else! More

Excellent service team, especially Dean Fay! He was very helpful, friendly and knowledgeable. I have been coming to this dealership for the past 20 years!! helpful, friendly and knowledgeable. I have been coming to this dealership for the past 20 years!! More

Mike Baker and Dean Fay really take the time to listen and help their customers. Mike and Dean work well together. We have had the privilege of working with Mike Baker for several years and several ve and help their customers. Mike and Dean work well together. We have had the privilege of working with Mike Baker for several years and several vehicles. Mike always refers to us by our first names which lends itself to a feeling that you are not just anyone off the street but you are family. With having an older vehicle they understand that repairs might be expensive and do their best to lessen the out of pocket expense for the repair. More

Brian always treats me with respect,listens to my concerns & explains things fully in an easy to understand way. He informs me of future service needs & when they need to be done so no surprises on r concerns & explains things fully in an easy to understand way. He informs me of future service needs & when they need to be done so no surprises on routine maintenance. I appreciate the honesty. More