Arlington Heights Buick GMC - Service Center

Service Advisor Brian Poteracki provided Excellent Customer Service. He listened to my concerns and resolved the issues I presented. Additional concerns were found and resolved. Customer Service. He listened to my concerns and resolved the issues I presented. Additional concerns were found and resolved. More

Courteous. Reliable. They keep a close check on my vehicles needs. Bought last 4 cars from them. All staff knows their jobs well. Nice atmosphere throughout dealership. vehicles needs. Bought last 4 cars from them. All staff knows their jobs well. Nice atmosphere throughout dealership. More

I would like personally thank Service Advisor - John Verschelden for managing the repairs to my 2011 GMC Canyon with professionalism and courtesy the entire time. Verschelden for managing the repairs to my 2011 GMC Canyon with professionalism and courtesy the entire time. More

This was a very frustrating service visit. Apparently, the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to spend another 15 in an office for them to process paperwork. When I made my service appointment, I was quoted a different rental rate than what I was going to be charged. The the woman representing the rental car service argued with me and kept making excuses about why this occurred (it's a new service and the customer service reps at the dealership don't know the rental car prices???) before finally agreeing to revise the rental amount. Chris Parisi was VERY inexperienced. I have a Platinum extended GMC warranty and he called me with a list of repairs, totally over $2,000. He didn't even call the warranty company first to find out what would be covered and then when I questioned this, he told me the warranty typically does not cover ball joints. I called the warranty company myself and the representative told me he approves ball bearings and joints on a daily basis, but the dealership did not provide any information other than telling them they are loose when they were asking for tolerance information and photos. Finally, Chris called me and told me this was an approved warranty repair (which I already knew after calling myself). Then I picked up my car and noticed on the invoice that my truck also had an oil leak repaired, which I was never notified of (luckily it was another warranty repair). The invoice provided was VERY confusing. It did not break out the costs for what we were responsible for versus the warranty repairs. Labor, supplies, everything was lumped in together. When we questioned the figures, Chris could not offer an explanation and just said he would take off $50. We had to press this issue before we finally got an explanation and breakdown of costs and it turns out we were being overcharged! I've been going to this dealership for a few years and have to say this was the most aggravating visit I have had. More

I'm always treated in a professional and courteous manner. I am a returning customer and recommend others to Arlington Heights Buick GMC Service Department. manner. I am a returning customer and recommend others to Arlington Heights Buick GMC Service Department. More

Car buying was experience excellent. Service experience was also excellent. was also excellent. More

John Verscheldon was very helpful and professional. The service(brake replacement) went very quickly and on time. service(brake replacement) went very quickly and on time. More

This was my first GMC service experience and Brian, in the service department, was great to work with. He was quick, friendly, and kept me up to date on the work being performed on my vehicle. the service department, was great to work with. He was quick, friendly, and kept me up to date on the work being performed on my vehicle. More

I came in for some simple maintenance - oil change and such. Efficient and easy drop off, got a call not too long afterwards that it was ready, swung by and picked up - fast and well done. Thanks team. such. Efficient and easy drop off, got a call not too long afterwards that it was ready, swung by and picked up - fast and well done. Thanks team. More

Same great service as we have always experienced with Arlington Heights Buick, you have always been thorough, fast and reliable. Thank you to everyone we have encountered throughout the process! Arlington Heights Buick, you have always been thorough, fast and reliable. Thank you to everyone we have encountered throughout the process! More