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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
957 Reviews

957 Reviews of Arlington Heights Buick GMC - Service Center

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December 04, 2021

Friendly, knowledgeable , and efficient staff. This service dept is top notch and trustworthy. I’ve had my car/s serviced here for over 12 years. past and current staff provide great customer service. More

by jladewig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki, Dean Fay, Jeremy Cox
Dec 06, 2021 -

Arlington Heights Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, The Arlington Heights Buick GMC Team

December 02, 2021

Have been glad to see the quality of Sullivan Buick has been continued by the new owners. More

by sulorenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Arlington Heights Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission at Arlington Heights Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Arlington Heights Buick GMC Team

December 01, 2021

Kind and professional. So far all repairs and service have been good experiences. I recommend here. More

by Courtney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Courtney, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from our team. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Buick GMC Team

December 01, 2021

I brought my Sierra into the Service Department for routine maintenance. I was acknowledged and greeted by Brian P. , he was friendly , professional and efficient to work with. Thank you Brian P. More

by tgwilson37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Thank you for this amazing review of your experience with Brian here at Arlington Heights Buick GMC! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, The Arlington Heights Buick GMC Team

December 01, 2021

Brian did a nice job of under selling and over producing on the time management! More

by john.forssander
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

John, we loved reading this review! Happy customers are our aim, and it appears Brian really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Arlington Heights Buick GMC Team

November 30, 2021

The service personnel have always been very kind and helpful. For years we dealt with Mike, then Goeff and now Brian - - always courteous and helpful. More

by donmar908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Buick GMC Team

November 30, 2021

I have been a Buick owner since 1993. This is my fourth Buick. The reason I have stayed with Buick is because of the service I have received over the years. Thank you, Mike and Brian, for taking such goo More

by s.litka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Thanks for the great feedback! We're very happy that Mike and Brian were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

November 27, 2021

I had a nail in my back tire. That dropped the air pressure down ten pounds in one day. I brought it in for service. Chris Parisi helped me. He was able to fit me in and fix the tire. I was going out More

by dondesbles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Arlington Heights Buick GMC responded

Thanks for your outstanding review, Don! I'm very happy to hear that Chris was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

November 26, 2021

Very quick service. All of the staff was very polite and friendly. Brian was fantastic. More

by tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Nov 29, 2021 -

Arlington Heights Buick GMC responded

Thank you so much for the nice review, Tommy! We really appreciate this feedback and we'll be certain to share your compliments with Brian and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Arlington Heights Buick GMC Team

November 24, 2021

Chris was great! I dropped off my car the day before my oil change and he got it done that day! More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Arlington Heights Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Buick GMC Team

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