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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
957 Reviews

957 Reviews of Arlington Heights Buick GMC - Service Center

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March 27, 2022

Managed to schedule my car on short notice, work completed as promised and on time More

by AllenR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Arlington Heights Buick GMC responded

Thank you for the kind words, Allen. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

March 26, 2022

Brian is so wonderful to deal with. He is very informative, knowledgeable and really cares about his customers and their vehicles. More

by Barb and Russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Mar 28, 2022 -

Arlington Heights Buick GMC responded

Hi Barb and Russ, thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Brian is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, The Arlington Heights Buick GMC Team

March 25, 2022

This is the BEST Dealership I have ever done business with in my entire life! Everyone is friendly, courteous and extremely knowledgeable. More

by gayle.spicebrowne
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Mar 28, 2022 -

Arlington Heights Buick GMC responded

Gayle, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Arlington Heights Buick GMC's Service Department. Sincerely, The Arlington Heights Buick GMC Team

March 23, 2022

Friendly and profesional customer Services representatives. Recommended for service your car, no negative experience, all good. More

by Adam W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Arlington Heights Buick GMC responded

Adam, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Buick GMC Team

March 23, 2022

Brian was great, he informed me on additional service I may need in the future with pricing. It was good information to have. More

by Jim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Mar 24, 2022 -

Arlington Heights Buick GMC responded

Hi Jim, and thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

March 22, 2022

Chris made sure all my concerns regarding the problems with my car were addressed in a timely manner and contacted my warranty service provider and handled everything with great efficiency More

by Cavaiani5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Arlington Heights Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Chris made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Arlington Heights Buick GMC Team

March 19, 2022

Service is always done professionally. Chis had a positive personality and was very nice. Love the complimentary car wash. More

by Apeter428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Szwec
Mar 22, 2022 -

Arlington Heights Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, The Arlington Heights Buick GMC Team

March 17, 2022

Hands down the best customer service/experience I’ve had when getting work done on a vehicle, all thanks to buddy!! More

by Ptkuef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Hopkins
Mar 17, 2022 -

Ptkuef responded

Great experience. Buddy was extremely helpful and eager to get me out as quick as possible.

March 17, 2022

Brian Poteracki was excellent. I made a note to contact him directly the next time I need service. More

by 001295
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Mar 17, 2022 -

Arlington Heights Buick GMC responded

Thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

March 14, 2022

We have made this our dealership for new/used vehicle purchases mostly because of the excellent service provided. Shout out to Brian Poteracki, who is everything a good Service Advisor should be. Today More

by mjakubow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Mar 15, 2022 -

Arlington Heights Buick GMC responded

Thank you for the awesome feedback! You're right, Brian is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Buick GMC Team

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