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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,041 Reviews
Call Service Center (847) 754-4952

1,041 Reviews of Arlington Heights Buick GMC - Service Center

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March 06, 2023

Ben A. in Service Dept. was extremely helpful and thorough during my visit. Thank you! More

by GMC2500HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Adamsukim
Report | Print
Mar 07, 2023 -

Arlington Heights Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Buick GMC Team

March 05, 2023

Very professional. Kept us informed about the progress of the repair. Good outcome. Overall, we were happy with the experience. More

by inmandpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
Mar 06, 2023 -

Arlington Heights Buick GMC responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Arlington Heights Buick GMC Team

March 03, 2023

Had a great experience getting my oil changed. The service was fast and well communicated. I have no complaints. More

by Auntyjill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
Mar 06, 2023 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

March 02, 2023

I’m very satisfied with the service today with the service I got today. Thanks. More

by Jvm515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
Mar 03, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

March 02, 2023

Had my oil change appointment and very smooth in and Out in one hour it was great . More

by Idamike04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

Mar 02, 2023 -

Idamike04 responded

Great service

February 23, 2023

Was initially disappointed by the monetary outcome. Was taken care of by management and by the service writer, Ben Adamsakum. More

by graffiecheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Adamsakum
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Feb 24, 2023 -

Arlington Heights Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Arlington Heights Buick GMC Team

February 22, 2023

I took my suv for service for oil change and Brian was so helpful and made sure there was nothing else wrong with my car. More

by BrendaDayanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
Feb 24, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Brian does for Arlington Heights Buick GMC and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

February 22, 2023

I brought my SUV in for an oil chance and 2 recalls to get fixed. I was expecting to be there for about 2.5 to 3 hours due to 1 of the recalls be complicated to fix. Brian took care of me and I was out of More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
Feb 24, 2023 -

Arlington Heights Buick GMC responded

We really appreciate your feedback, Greg. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Arlington Heights Buick GMC Team

February 22, 2023

Brian in the Service Department was great to work with. He was forthcoming, honest and communicative when it came to his recommendations. I very much appreciate him looking into my warranty and also lettin More

by aaron101081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
Feb 24, 2023 -

Arlington Heights Buick GMC responded

Hi Aaron, and thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

February 21, 2023

When I visit this dealership, I feel confident that I am heard and they want to take care of my issues. Always friendly and professional. They took care of my issues quick and efficiently More

by salz1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad sales manager , Tony Audino
Report | Print
Feb 22, 2023 -

Arlington Heights Buick GMC responded

Thank you for putting your trust in Arlington Heights Buick GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Arlington Heights Buick GMC Team

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