Arlington Heights Buick GMC - Service Center

Service Department is clean and efficient. Booking service via the Web app is convenient and pretty easy. Booking service via the Web app is convenient and pretty easy. More

Easy to make y service appointment and I was kept abreast of the progress on my car. of the progress on my car. More

I had a speaker problem and Brian took care of it. Had the diagnostic done and found the problem. Had the diagnostic done and found the problem. More

Went in for my 1st oil change, which was free, plus a wheel alignment. I explained to my service advisor Chris Parisi that I found my car pulling to the right soon after I got it. So it's strange the ca wheel alignment. I explained to my service advisor Chris Parisi that I found my car pulling to the right soon after I got it. So it's strange the car needed an alignment straight out of the factory. Chris explained that alignment is a maintenance item so it's usually not covered under warranty, but he'll see what he could do. I was a bit surprised that I didn't have to pay anything when it came time to checkout. Thanks, Chris for all your help! You can bet that I'll be coming back for future service! More

Staff are always very helpful and patient with answering all questions. Very good with communication! all questions. Very good with communication! More

All of the service reps are so nice and keep you informed along the way. along the way. More

As a long time customer, I must say that service is always exceptional. Chris was so professional, courteous and thorough. He kept me informed every step of the way. always exceptional. Chris was so professional, courteous and thorough. He kept me informed every step of the way. More

Brian was very easy to work with and had excellent customer service with him! Always a pleasure customer service with him! Always a pleasure More

I will start with I have been a very loyal customer of this establishment for the last 7 years including purchasing my current 2021 GMC Acadia here in October 2020. However, since the switch from Sulliva this establishment for the last 7 years including purchasing my current 2021 GMC Acadia here in October 2020. However, since the switch from Sullivan Buick GMC to Arlington Heights Buick GMC, the quality of my service visits has gone down considerably. My last several oil changes and tire rotations have been very slow, even with appointments. However, my last appointment was a total disaster for me. I scheduled a 4pm appointment on a Friday afternoon as my battery was giving me troubles and when I showed up for my appointment, I was told that I would have to leave my vehicle overnight as they had nobody in the shop to switch out the battery. I told the young man that I had an appointment for 4pm and the listed service hours on their website is till 6pm, so why cant he honor my appointment. Was told their website is wrong and should never have given me a 4pm appointment. I walked over to the garage entrance where I saw at least 10 employees standing around in the garage chit chatting, so asked him to see if someone would help me since I couldn't turn off my car without need a jump due to bad battery. He told me to come back tomorrow, at which time I told him he just lost my business and I would not be coming back. I have never been treated this way at any other dealership and never when it was still owned by Sullivan. More

I've been coming to this dealership for 14 years and I'm always completely satisfied with the excellent service at this dealership! always completely satisfied with the excellent service at this dealership! More