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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,038 Reviews

1,038 Reviews of Arlington Heights Buick GMC - Service Center

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November 20, 2023

Brought in my car for service today. Dean Fay in the service department always takes great care of me and my family. A real nice guy and a pleasure to deal with! More

by icashem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Nov 21, 2023 -

Arlington Heights Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

November 17, 2023

Chris helped me through the process and made it a breeze from dropping my car off ,listening to my concerns and calling to let me know when my car was ready. More

by CharliesGMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Arlington Heights Buick GMC responded

Charlie, it’s great to know that Chris provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

November 17, 2023

Chris in Service, was very helpful and detailed throughout the process. Made me feel a lot better dropping my car off with someone who is so attention to detailed like Chris. I will be coming bac More

by Jeremy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Chris, Jeremy! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

November 16, 2023

Very good service, all very friendly & helpful. Explained what my vehicle needed and the cost. More

by TINA.EDWARDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Arlington Heights Buick GMC responded

Tina, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

November 14, 2023

Brian kept me up to date throughout my service visit today on what need to be done today. Super good service as always, that is why I only bring my vehicle to Arlington Heights GMC/Buick. More

by denise1819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Nov 15, 2023 -

Arlington Heights Buick GMC responded

Denise, it’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

November 14, 2023

The team members are very friendly and helpful. They kept me informed throughout the process. More

by Cheri S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Nov 15, 2023 -

Arlington Heights Buick GMC responded

Cheri, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

November 07, 2023

The service team at Arlington Heights Buick GMC do a fantastic job all around and really do go above and beyond when it comes to servicing the customer! I brought an issue to Dean's attention and not o More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Nov 08, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words, Steve. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

November 06, 2023

Mike Baker and the whole service department are great. The dealership services all of my vehicles whether purchased there or not. More

by Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Nov 07, 2023 -

Arlington Heights Buick GMC responded

Callahan, it’s great to know that Mike provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

November 05, 2023

Everyone was very professional. They explained what they were doing. Brian was fantastic. I will continue to do business with this company. More

by jimhartman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Nov 06, 2023 -

Arlington Heights Buick GMC responded

Jim, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

November 02, 2023

Their service department is why I go here for service. They also provided some coupons for me. More

by Andersos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the person who checked me out. She was very good
Nov 03, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

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