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Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
1,029 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,029 Reviews of Arlington Heights Buick GMC - Service Center
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August 18, 2016
Customer Service like no other I've been coming here for years, and trust them with the safety and service of my car. My last maintence service experience was exceptionally superb. I've been coming here for years, and trust them with the safety and service of my car. My last maintence service experience was exceptionally superb. With my baby in the backseat, my car died. In a panic, I called Sullivan to see what they could do. Service advisor, Cindy Laser, came to my rescue. She provided me a Roadside assistance number for a tow, and arranged for me to have a loaner car waiting for me when I arrived. When I arrived at Sullivan, she graciously offered to go to my car and get my son's lunch bag that I had left inside my car, she additionally brought me my car phone charger and garage door opener -- two things I didn't even think of, but she did! She kept in touch with me on all aspects of the process, and was incredibly genuine and personal. She treated me like a friend. The type of customer service I was given is the type of attention that fosters loyalty. I'll be in need of a new car soon, and Sullivan GMC will be my first stop because of the customer service they've provided to me over the years, especially my last experience with Cindy. I've also had great service experience with Victor, Dave, and Mike. I hope their Sales department is as customer focused and genuine as their Service team. Thank you all so much! More
by lesley38
Employees Worked With
Victor Gomez, Dave Hetzel, Cindy Laser
August 03, 2016
PHENOMENAL SERVICE I have been coming to this dealership to service my car for as long as I can remember. The reason I keep coming back is the phenomenal service that I I have been coming to this dealership to service my car for as long as I can remember. The reason I keep coming back is the phenomenal service that I get from my service consultants. Dave Hetzel, service consultant is OVER-THE-TOP-OUT-OF-THIS- WORLD- PHENOMENAL!! He has serviced 3 of my cars over the years and SERVICE HAS ALWAYS BEEN ABOVE EXCELLENT!! He treats you like gold, answers all questions, keeps you updated on everything that is going on with your car while in service, and gives you peace of mind. I have been to other dealerships for service and WILL NEVER go anywhere else! Thanks Dave for always treating me like family. More
by sophie
Employees Worked With
Dave Hetzel
July 14, 2016
Excellent Service Department/Adviser & Manager Had to bring my Regal GS in for service after an unusual problem occurred during winter storage. Always ask for Service Advisor Dave Hetzel who tru Had to bring my Regal GS in for service after an unusual problem occurred during winter storage. Always ask for Service Advisor Dave Hetzel who truly understands Customer Service. And the fact that his technical expertise is outstanding makes coming in for a repair a true joy. He always listens and because Dave is a "Car Guy" he understands where the customer is coming from. I admittedly am finicky with my cars and Dave and Sullivan have never let me down. The factory would not repair the problem I had. I then met with Dave and the Service Manager, Mike Baker, and went over the circumstances. Mike decided that since the repair was so unusual Sullivan would pick up the tab for fixing the problem. This truly shows that satisfied customers are important to Sullivan and I would recommend them to everyone. More
by VERVEN57
April 20, 2016
Excellent personel interaction and service!! We have dealt with Dave Hetzel for over three years . He has always been a good listener during phone scheduling and at drop off for service. He check We have dealt with Dave Hetzel for over three years . He has always been a good listener during phone scheduling and at drop off for service. He checks out the issue using the car codes where applicable and/or explaines possible solutions for the issue. He estimates required repair time and arranges transport if required. Upon completion to the service he reviews e work completed and answers any questions we have. More
by Enclave owner rjms
Employees Worked With
Dave Hetzel
February 23, 2016
Best service department and consultant, Dave! I am always highly impressed and satisfied with the service department at Sullivan. The mechanics do a great job and always make sure my car is workin I am always highly impressed and satisfied with the service department at Sullivan. The mechanics do a great job and always make sure my car is working properly. I have only had experience dealing with Dave Hetzel, as I ask for him every time. He is always honest with me and a great person to deal with. I know that I'm not going to pull in and get told that I need an unnecessary repair nor will I be overcharged for any needed repair. More
by Susap979
Employees Worked With
Dave Hetzel
February 15, 2016
Another Satisfying Experience! Recently, I had the unfortunate experience of having my hot coolant light come on in my 2006 Pontiac Grand Prix GXP as I was driving on I-88 near Nape Recently, I had the unfortunate experience of having my hot coolant light come on in my 2006 Pontiac Grand Prix GXP as I was driving on I-88 near Naperville. I immediately called my trusted service advisor,Dave Hetzel, of Sullivan Buick GMC and told him what had just occurred. Dave advised me to pull off the expressway and have my car towed into the dealership to avoid any potential engine damage.Once at the dealership,Dave had a loaner car ready which is much appreciated since I need a car everyday for my outside sales job. After a couple of days, my hot coolant light issue was diagnosed(thermostat stuck) and fixed. I always appreciate that Dave Hetzel is only a phone call away to provide honest,trusted advice in any situation. Thank You for always taking care of me. Dave and Sullivan Buick GMC service dept are the BEST! More
by JoeHerrick99
Employees Worked With
Dave Hetzel
October 19, 2015
Another great service experience !!! Most recently I took my Lacrosse in for a noise I only heard while driving at 55 mph. The Service Dept. was professional, courteous, efficient, found Most recently I took my Lacrosse in for a noise I only heard while driving at 55 mph. The Service Dept. was professional, courteous, efficient, found the cause of thee problem and resolved it. I have purchased six vehicles from the Sullivan dealership over the years and will continue to do so in the future. I have also used the service department for all of my vehicles and have always been very pleased. I recommend the Sullivan dealership to everyone for both car purchases as well as for service. Highly recommended! More
by Bob
September 30, 2015
Service department Have had derive here twice on a new car bought from here both times we got the car back a week later it start stalling out and turning off in middle o Have had derive here twice on a new car bought from here both times we got the car back a week later it start stalling out and turning off in middle of traffic???? Opened hood and there's the problem the idiots forgot to tighten up the air hoes and it had fell out??? And these guys are suppose to be professionals?? Good thing my 4 year old was not in car and no one hit us in traffic??? This is the second time they have forgotten to secure the tube. So please don't go here you could be saving your life or and family members life. More
by Cliff23
September 18, 2015
Excellent My experience at the Buick Sullivan in Arlington Heights Service was great because Dave was so nice and made me worry a lot less about my car. I boug My experience at the Buick Sullivan in Arlington Heights Service was great because Dave was so nice and made me worry a lot less about my car. I bought a 2012 Buick Verano almost 4 years ago which I absolutely love and the check engine light came on, so I called the Service Department, I explained I had to work and if I could drop it off after work and leave the car with them and omg no problem they gave me a loaner and the next day Dave called to say the car was ready and he said it was ok to pick it up after I got off work (so stress free I worried about nothing) when I got there Dave explained the minor problem, that it was fixed and to call if I ever needed anything. I'm sure knowing that you have nice people who care that you worry about what could be wrong with your car who also care and want you to feel like your car is in good hands is a great feeling at the end!! Thank you Dave for making the process easy and stress free!! Giovanna More
by Giovanna
Employees Worked With
Dave Hetzel
June 21, 2015
WARRANTY SERVICE VISIT EXCELLENT SERVICE BY ADVISOR DAVE HETZEL WHO ALWAYS GOES THE EXTRA MILE FOR THE CUSTOMER AND ENSURES THE REPAIR IS DONE RIGHT THE FIRST TIME. EXCELLENT SERVICE BY ADVISOR DAVE HETZEL WHO ALWAYS GOES THE EXTRA MILE FOR THE CUSTOMER AND ENSURES THE REPAIR IS DONE RIGHT THE FIRST TIME. More
by VERVEN57
Employees Worked With
Dave Hetzel
