Arlington Heights Buick GMC

this dealer and dean are the very best! i will always bring my encore in for service. or my a new vehicle from them! i will always bring my encore in for service. or my a new vehicle from them! More

I’ve been going to this dealer for 11 years. Great customer service as people! Great customer service as people! More

Great place to have service done. Chris took excellent care of helping me! I will be coming back! Chris took excellent care of helping me! I will be coming back! More

THIS PLACE IS A SCAM! !!!!!! I had asked this service team to ONLY do what was ABSOLUTELY NECESSARY! NOT something that MAY have to be repaired in the FUTURE!! I spoke to !!!!!! I had asked this service team to ONLY do what was ABSOLUTELY NECESSARY! NOT something that MAY have to be repaired in the FUTURE!! I spoke to BRIAN about my tight financial situation, but he said that ALL OF THE REPAIRS WERE NECESSARY, or that I'd be paying A LOT more when those NECESSARY repairs were soon (really may) actually be needed!! ...a 2014 GMC Acadia that has been in tip top shape before your company took over for Sullivan??? Now my car needs more than $8,000 in repairs for an engine misfire?!?! Can you even FATHOM how much money I had to borrow and still have a long way until its paid back?!?! Thats obviously not anything you have to care about, but as a single mom raising 2 kids, it requires me to have a working car to get them to and from school, etc. Why did you replace my brand new oil and the spark plugs that had 20,000 miles left on them, and hours of labor that later I learned should have taken a half hour?! Were you charging me for the hours in which my car sat there until you had the time to to look at it?? Plus the several other charges I never even really needed nor came in for?! The previous dealership, SULLIVAN, would have NEVER DONE THIS...why are you allowed to have THEIR past reviews?!?! I bought 2 cars from SULLIVAN and had only had a few services for oil changes and non-financially draining repairs from time to time, and most likely 90% of your 5 star service reviews were earned by that service team, especially Dave and Victor, who refused to work for you after Sullivan no longer existed. I loved everything about the service center at SULLIVAN. Maybe its just Brian, from service that's the scammer, so maybe HE should be fired, but he said he's the TOP GUY there now and everyone works under him! I SHOULD HAVE forfeited the non refundable $200 fee to just look at my car, and just gone somewhere else, like every common sence thought I had. I should have gone anywhere else, but a non-refundable fee?? I guess that's your hussle... repairs or no repairs...Either way, you would make $200 for doing NOTHING. More

I had to take my SUV in for an oil change and inspection. I called and made an appointment. When I arrived, my car was taken immediately. After the service was completed, the car was washed. Everyone her I called and made an appointment. When I arrived, my car was taken immediately. After the service was completed, the car was washed. Everyone here is extremely professional and a pleasure to work with. More

Good service, they listen to me and my wife final price was exactly as negotiated was exactly as negotiated More

Very easy after hours drop off. Brian explained everything completely that needed to be done. No pressure for any of the repairs. Brian does a great job. Mike Baker was my servi Brian explained everything completely that needed to be done. No pressure for any of the repairs. Brian does a great job. Mike Baker was my service writer back at Joe Mitchell 20+ years ago. Well run service dept. More

Great experience! Shelley Barr & Ryan Day were very helpful and responsive. I accomplished exactly what I wanted and I appreciate all their help! Shelley Barr & Ryan Day were very helpful and responsive. I accomplished exactly what I wanted and I appreciate all their help! More

We have never been to this dealership before but would certainly go back. Chris handled everything for us, without hassle. He was pleasant to work with. The car we bought was as expected. The deal details certainly go back. Chris handled everything for us, without hassle. He was pleasant to work with. The car we bought was as expected. The deal details were worked out ahead of time, before we ever got to the dealership. The result was that when we walked in all we had to do was complete the paperwork. Very good experience. Chris is definitely a pro at his job. More

Scott took excellent care of me today. He's a good addition to Mike's team. He's a good addition to Mike's team. More