Arlington Heights Buick GMC

we called dealership before we went there.....they kept car ready for trail drive. Sales person did not force us to buy car....sales/manager/service representatives are very friendly.....especially i am i car ready for trail drive. Sales person did not force us to buy car....sales/manager/service representatives are very friendly.....especially i am impressed with after sales customer service. More

My last car buying experience (Arlington Nissan) was not a good one at all. Fortunately, this time, I went to Sullivan GMC and got paired up with JP Maty. I initiated our purchase via the internet. JP a good one at all. Fortunately, this time, I went to Sullivan GMC and got paired up with JP Maty. I initiated our purchase via the internet. JP got right back to me with a phone call and invited me to the store to have my trade appraised. He immediately "bottom-lined" the numbers for purchase. I had been "shopping" other GMC dealers and knew his numbers to be on par with what I had been hearing at other dealers. However, there was none of that back and forth "let me talk to my manager" stuff that really irritates me and was subjected to at other dealers. After we agreed on the pricing, I called my wife to tell her to pick out the color combination she wanted. Lo and behold, when we came back that evening we were more than pleasantly surprised to see that JP had pulled both Acadia's inside the service area (Red one and the Cocoa one) so she could see them side by side and also so my wife wouldn't have to get wet, as it was raining outside. That was above and beyond the call of duty and made a great impression upon me and my wife for doing business with these people. Following day we set up for the paperwork and delivery. The Finance Manager, Jeremy I believe, had all the documents ready at the agreed upon time and expedited the process in a quick and professional manner with no numbers games. In my opinion, the teamwork of JP and Jeremy should be held as an industry standard of what the car buying experience should be. More

I had a wonderful experience shopping for a new car. Everyone was extremely friendly and helpful throughout the entire process. I would definitely recommend Sullivan GMC to my friends. Everyone was extremely friendly and helpful throughout the entire process. I would definitely recommend Sullivan GMC to my friends. More

JP was very accommodating and friendly. No pressure. We JP was very accommodating and friendly. No pressure. We had a very positive experience with Sullivan. We took the vehicle for extended test drive f JP was very accommodating and friendly. No pressure. We had a very positive experience with Sullivan. We took the vehicle for extended test drive for 2 days. More

My husband and I found a used vehicle that we were intrested in online. J.P. answered the phone, when I called to inquire about the vehicle, at this time I explained to him, that we lived in Gary In. intrested in online. J.P. answered the phone, when I called to inquire about the vehicle, at this time I explained to him, that we lived in Gary In. He got started on the paperwork as soon as he recieved our info, and call us back when the financing when through. We were thankful for this, because it saved us alot of time waiting and driving back and forth. J.P.was friendly and pleasant from the start. J.P was patient with us while he spent a considerate amount of time negotiating with bank to help us get the vechical at a fair price. This was a pleasent experience, and would recommend buying a car from them. More

Worked with Geoff on my '06 4Runner. Worked with me until we could get something figured out. Very willing to negotiate service. I'll take a look back there when I'm looking at a new car. we could get something figured out. Very willing to negotiate service. I'll take a look back there when I'm looking at a new car. More

Sullivan in Arlington Heights is the best dealership by far. Geoff Sulkowski my salesman is the best out there! He is professional, friendly and knows his cars! He answered every question I had and was far. Geoff Sulkowski my salesman is the best out there! He is professional, friendly and knows his cars! He answered every question I had and was extremly patient with me. My entire experience with Sullivan has and will always be both fair and easy. Everything from sales to finance to service the process runs smooth. Wonderful group of people.....cannot forget Danny the manager of new cars who is always there to help us on the spot. Thank you, Mary Newlon More

Purchasing a car can usually be a big hassle. JP made the experience easy. He did not hover over us and was brief and to the point with his answers. We didn't feel like we were given the "typical" clic the experience easy. He did not hover over us and was brief and to the point with his answers. We didn't feel like we were given the "typical" cliche lines that most used car salesmen use! More

I have to say, initially I was a bit concerned when looking at the construction going on and not able to find my way into the front door. But once I ran into JP the entire process went very smoothly. looking at the construction going on and not able to find my way into the front door. But once I ran into JP the entire process went very smoothly. I was looking for a new SUV and JP was the used car salesman but helped me anyway as the new car guys were busy. He did not ask me to wait to meet with a new car salesman which would have added significant waiting time to my day. He jumped right in, knew quite a bit about the new car I was interested in and most importantly, was very pleasant and attentive. Once I was ready to discuss the purchase price I was even more pleased with the experience. There was no game playing, just an honest discussion on what I could afford and what price they could lease the car for. I realize car dealerships are not "not-for-profit" organizations and need to turn a profit as well. That said, what I don't like about the car buying experience is the waiting game dealers often play and there was none of that with JP. If he did need to step away and discuss additional scenarios with his manager, he let me know how long he would be gone and kept to that. I had a $ amount in mind for the car I wanted when I went to Sullivan and I walked away around that price with the car I wanted. After I was passed off to Finance to sign the papers there were no hidden costs and that process went quickly and smoothly as well. Very pleased with my experience. More

Very satisfied wirh the car and I was pleased by the staff and their help throughout the process. I am happy that I came to Sullivan Buick to purchase the car. The staff made this whole process convenie staff and their help throughout the process. I am happy that I came to Sullivan Buick to purchase the car. The staff made this whole process convenient and hassle free! More