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Arlington Heights Buick GMC

Arlington Heights, IL

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4.9
5,051 Reviews
Arlington Heights Buick GMC is your one stop shop for new Buick GMC, used cars, trucks and the largest selection of Trucks & SUVs in the Chicagoland area, Arlington Heights, Buffalo Grove, Palatine, Wheeling, Schaumburg, Barrington, Lake Zurich, Libertyville, Gurnee, Glenview, Mt. Prospect, Des Plaines, Lincolnwood and the whole Chicago, North & Northwest Suburbs. Services: • New GMC and Buick Cars • Used Cars • Largest Selection of Used SUVs • Award Winning Service • All Makes and Models • Sell us Your Car • Leasing and Financing • Fleet of Complimentary Loaners We are a family owned and operated business and the premier Buick GMC dealership in the area. We invite you to experience why we have been Chicagoland's most trusted name in automotive sales and service for almost 50 years! Arlington Heights Buick GMC continues to work to earn your business long after you've purchased one of our new or pre-owned cars. We want to be your dealership of choice for life. Our dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way do business, and we know you will too. At Sullivan our goal is to provide you with the best price possible. We are a 5-Star Service Excellence award winner and are AAA approved and an A+ rated with the Better Business Bureau.
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777 W Dundee Rd

Arlington Heights, IL

60004

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April 18, 2010

We were looking for Cadillac SRX and found it here. We also looked at a Pontiac G6 and the new salesman, Jeff couldn't figure out how to work the convertible top. Jeff went to check with a Sales/Finance More

by firecop664
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff and "Shiram"
Report | Print
Sep 07, 2010 -

Arlington Heights Buick GMC responded

I would like to start by introducing myself as the salesman that this review was written about. My name is Geoff S. I have been employed with Sullivan Buick GMC since February 2010. I have never worked in the auto sales industry prior. That being said, I would like to comment on this review. When it comes to me not being able to figure out how to work the convertible top, I simply stated to the customer that I needed to get a key to power up the convertible top. And even if I didn’t know how to work the convertible, where is the wrong with stating so, instead of outright lying to a potential client, and causing embarrassment to myself and the dealership. In regards to how I treat my clients, I have never judged a book by its cover. I am not the “Khaki and polo” wearing type of person, and I would like to say that I treat every person I meet at the dealership with the same respect, regardless if you come in wearing a $3000.00 suit, or a pair of cargo shorts and t-shirt. What I was trying to explain to this client is this: To put it plain and simple, when it comes to the pricing of our pre-owned vehicles, we don’t play pricing games. We do not artificially inflate our pre-owned prices in the hopes of winning a “negotiating” contest with our clients. We achieve this by Live Market Pricing, which is done by polling over 20,000 pre-owned websites every hour to ensure that every single customer receives real-time Value Pricing on every pre-owned vehicle we sell.

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