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Arlington Heights Buick GMC
Arlington Heights, IL
5,193 Reviews
Arlington Heights Buick GMC is your one stop shop for new Buick GMC, used cars, trucks and the largest selection of Trucks & SUVs in the Chicagoland area, Arlington Heights, Buffalo Grove, Palatine, Wheeling, Schaumburg, Barrington, Lake Zurich, Libertyville, Gurnee, Glenview, Mt. Prospect, Des Plaines, Lincolnwood and the whole Chicago, North & Northwest Suburbs.
Services:
• New GMC and Buick Cars
• Used Cars
• Largest Selection of Used SUVs
• Award Winning Service
• All Makes and Models
• Sell us Your Car
• Leasing and Financing
• Fleet of Complimentary Loaners
We are a family owned and operated business and the premier Buick GMC dealership in the area. We invite you to experience why we have been Chicagoland's most trusted name in automotive sales and service for almost 50 years!
Arlington Heights Buick GMC continues to work to earn your business long after you've purchased one of our new or pre-owned cars. We want to be your dealership of choice for life.
Our dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way do business, and we know you will too. At Sullivan our goal is to provide you with the best price possible. We are a 5-Star Service Excellence award winner and are AAA approved and an A+ rated with the Better Business Bureau.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,193 reviews
March 22, 2014
After a horrible experience at a different buick gmc dealership, we drove 2 hours to see a car that we were interested in at Sullivan. We had such a great experience with Ted and all the staff we encoun dealership, we drove 2 hours to see a car that we were interested in at Sullivan. We had such a great experience with Ted and all the staff we encountered at Sullivan that we would be willing to drive the two hours to work with them on any future cars we buy! If you are looking for a quality car from a quality dealership, Ted and Sullivan Buick GMC is the place for you! More
by abijo_11
March 21, 2014
Kevin Fernquist did an outstanding job selling us a 2014 GMC Acadia. He worked to find the exact vehicle we wanted when Sullivan did not have it on their lot. He personally picked up the vehicle and deliv GMC Acadia. He worked to find the exact vehicle we wanted when Sullivan did not have it on their lot. He personally picked up the vehicle and delivered it as promised. I appreciated his honesty and openness on pricing as well as the dealership's overall friendliness toward new customers. There was no run-around or gimmicks from Kevin or anyone else there and I appreciated that. Overall the experience at Sullivan was top notch and I would recommend them for anyone purchasing a vehicle. More
by bano
March 20, 2014
Outstanding working with Mike Bott and Geoff Sulkowski. They didn't push at all. It was my first used care and went off without a hitch. More time test driving than hassling and paperwork! Definite a re They didn't push at all. It was my first used care and went off without a hitch. More time test driving than hassling and paperwork! Definite a recommend! Get to Sullivan this month to get a great deal. Enjoy! More
by Brad H
Employees Worked With
Mike Bott, Geoff Sulkowski
March 20, 2014
The reason why I give Sullivan Buick GMC the highest possible rating is the consistent outstanding service I receive from their service dept. especially Dave Hetzel! Dave is just awesome!! He is always possible rating is the consistent outstanding service I receive from their service dept. especially Dave Hetzel! Dave is just awesome!! He is always professional and takes the time to make sure I am 100% satisfied. With his 27 years of mechanical experience, he brings customer service to another level since he can pinpoint what repair is needed even before I bring the car in! This was the case with my most recent repair on 3/17/14. Not only did Dave resolve my electrical problems but also provided me with a courtesy loaner car while it was being completed. I am fortunate to have such a great service dept to bring my car to and having the pleasure to work with such a nice,caring man named Dave Hetzel. THANK YOU,Dave! More
by JoeHerrick99
Employees Worked With
Dave Hetzel
March 17, 2014
I just leased a new 2014 GMC Terrain from Sullivan Buick GMC. Our salesman, Gabe Szwec, was great to work with and he made it his business to make sure he found the model, equipment and price range I wanted GMC. Our salesman, Gabe Szwec, was great to work with and he made it his business to make sure he found the model, equipment and price range I wanted. After the purchase, they didn't let me leave the dealership with our new car until they completely covered how to use of all the great features on this vehicle. He, along with the other folks at Sullivan, made the lease process as painless as possible. We came to Sullivan as customers, and left as good friends. Thank you! More
by DennKupp
Employees Worked With
Gabriel Szwec
March 15, 2014
I came in to test drive a new Buick Regal and Mike was great helping me understand the leasing terms. To make a long story short, Ariel worked some magic and I drove home in a new Lacrosse for about the great helping me understand the leasing terms. To make a long story short, Ariel worked some magic and I drove home in a new Lacrosse for about the same price. Needless to say they have earned my business. By far the best dealer experience I have had ever had. More
by duxell123
Employees Worked With
Mike Ayoub
March 15, 2014
My car buying experience at Mike Sullivan GMC was the best experience I've ever had, Thank you Mike Ayoub for working so hard to get the right car at the right price. best experience I've ever had, Thank you Mike Ayoub for working so hard to get the right car at the right price. More
by Jamesbray
Employees Worked With
Mike Ayoub , Mike Ayoub
March 14, 2014
My Boyfriend and i Came to the dealership to Find a SUV on Friday. The one i wanted was too much money for Us to afford. I sent my boyfriend back that following Monday just to look around.. the minute he w on Friday. The one i wanted was too much money for Us to afford. I sent my boyfriend back that following Monday just to look around.. the minute he walked in Geoff knew who he was.. which was a sign right there, He was not looking to a sale and walk away and not care. I felt more like a friend to Geoff then just a random person off the street. He gave me his opinion on the SUV, Helped me find on in my price range and i came back on Wednesday and the minute i got out of my car there was a SUV waiting for me... He remembered what i wanted and I drove it.... and I am now a PROUD owner of a SUV. Thanks Geoff.... I couldn't of done it without you! More
by patriciaflannery2
Employees Worked With
Geoff Sulkowski, Gerald Hamilton
March 10, 2014
This is an update of a review from February 7. I purchased a brand new 2013 buick regal on February 6. In one month, I have had nothing but problems with the car, and I've gotten the runaround from purchased a brand new 2013 buick regal on February 6. In one month, I have had nothing but problems with the car, and I've gotten the runaround from the dealer. Here's my story: I purchased the car on February 6, which was one of the coldest days of the year, but I was happy because I purchased a new car. I keep the car in a garage, and when I drove the car out of the garage on february 7, 2014, I had a notice that all 4 tires had low air pressure. I understand that car tires sometimes deflate in cold weather, but the car was kept in the garage and should have been checked for air pressure on February 6 when I drove off the lot. When they sold me a car, they should have checked the air pressure in the tires. If someone had checked, they would have seen that the tires had low air pressure. That was my first wasted trip back to the dealer. The following week, it snowed. I decided to turn on the rear defrost. It didn't work. I had to take the car back to fix this issue, along with getting the cup holder replaced, as it was warped. The rear defrost had been disconnected. This is an issue that should have been checked out before I left the lot on February 6 with a new car. Third, on February 20, 2014,the roof was leaking like a dripping faucet! I had to pick up a loaner I was told that the drainage tubes for the roof had been either clogged or twisted, thus causing the leak into the interior of the car. Then, on February 24 , I noted that the windshield had 2 deep gauges in it (neither of which existed before I took the car in for service on February 20! I took the car in...again. I again had to pick up a loaner car. I advised everyone at the dealer who would listen via email and in person how displeased I am with my product and that I have no faith in either Buick's reliability and Sullivan customer service. This car is less than 1 month old, and I've had to bring the car in 4 times for service. To date, I have gotten nothing but the run around from the dealer. I have advised that I will escalate the matter to GM's headquarters, because the dealer doesn't care about the piece of junk it sold me. Despite sending emails to the sails rep, sales manager, service manager, general manager, and owner of the dealer, I've received NO response email. Instead, when I called to follow up I was told to come in to the dealer and we would get me in a new car. When I went to the dealer, they tried selling me a new regal and treat my one month old car as a trade in!!!!! Why would I buy another Buick, when the one sold to me is garbage. This group is a bunch of charlatans, and I have no faith in Buick products. I would have been better of buying Japanese or German cars instead of trying to support American. No good deed goes unpunished. More
by jjc123
Employees Worked With
All employees
March 06, 2014
My family and I have leased several cars through Sullivan and we have always had a very positive experience. Working with Gabe this time around was wonderful - He was extremely helpful and knowledgeable. I and we have always had a very positive experience. Working with Gabe this time around was wonderful - He was extremely helpful and knowledgeable. I would be happy to work with him again in the future! More
by ldarin
Employees Worked With
Gabriel Szwec
