Arlington Heights Buick GMC

Class Act.......what more can I say First time purchasing a car from Sullivan GMC & Buick. I couldn't have ask for a better salesman (Mike Ayoub). I couldn't decide if I wanted to purcha First time purchasing a car from Sullivan GMC & Buick. I couldn't have ask for a better salesman (Mike Ayoub). I couldn't decide if I wanted to purchase a GMC or a Buick, I bought a Buick Encore, LOVE IT.! Ariel ,Dan and Mike O. were so pleasant to work with, what a TEAM! I was so impressed by the service I received and how accommodating they were, can't say enough. Thanks guys!!! More

Great Service! Rose, in your service department is amazing. She and the service department really exceeded my expectations today. Not only did they give me a quick Rose, in your service department is amazing. She and the service department really exceeded my expectations today. Not only did they give me a quick oil change, Rose determined that I hadn't used a gift certificate and applied it to my bill. What a pleasant surprise. Thanks! More

One of the best buying experiences EVER Eliot Pergricht of Sullivan Buick GMC made this a very simple process....I have been buying cars for over 20 years and I have to tell you that this is Eliot Pergricht of Sullivan Buick GMC made this a very simple process....I have been buying cars for over 20 years and I have to tell you that this is one of the best experiences I ever had. I called Eliot for the fist time yesterday after finding the dealership on the web. I was transferred to Eliot and within 10 minutes of being on the call with me, he was committed to selling me the Enclave that I wanted. It was very rewarding and I have to say again, that because of Eliot, it is unlikely that we will shop for another GM car any place but your dealership. More

Great experience, they understood what we wanted. We were in the market to find a newer vehicle for my wife. After searching online I found a good deal on a 2012 GMC Terrain SLE. After verifying the d We were in the market to find a newer vehicle for my wife. After searching online I found a good deal on a 2012 GMC Terrain SLE. After verifying the dealer still had the vehicle I used the very helpful Create Your Deal option they had online. I was very impressed with this option for two reason for time savings. The first reason is I hate wasting time at the dealership and having as much paperwork done beforehand is good for me. Second is that I was driving a far distance and was arriving later in the evening and having all this done beforehand was able to make this deal happen quickly. Out of all the vehicles deals I have went through with and the ones I walked away from this was the only one I enjoyed making the deal happen. I felt comfortable with the salesperson Kevin and that he wasn't trying to push a sale on us. He made us comfortable with the whole overall experience. He understood that I knew about the vehicle itself along with the car buying experience. There wasn't much that wasn't researched already and Kevin made happen what was most important to me at that time and that was to get the deal done quickly and the small time frame that we had that the night. When I got the original financing back I wasn't pleased. Kevin was going to work with us so I could try and get financing from my credit union and that I was able to take the vehicle with me while this process took place. By the time we finished the paperwork they were able to find a better rate that I accepted and was able to finish everything that night and not have to make any return trips. More

SULLIVAN GMC ROCKS! After experiencing a very unpleasant experience at BILL KAY GMC in Downers Grove, IL., it was very pleasurable to visit and ultimately purchase a CP After experiencing a very unpleasant experience at BILL KAY GMC in Downers Grove, IL., it was very pleasurable to visit and ultimately purchase a CPO 2012 GMC Acadia at SULLIVAN GMC in Arlington Heights, IL. Sullivan is a truly professional dealership. Vehicle purchasing is never easy but everyone at Sullivan made the experience enjoyable and not the least bit intimidating. From Geoff S. in sales, GM Ariel S. to Bill L. in finance, I extend my personal expression of gratitude! From a customer stand point, SULLIVAN`S business model cannot be beat! Courteous, excellent product knowledge, no false promises! Our next vehicle purchase will most assuredly be at SULLIVAN! Cannot say enough about this dealership. Simply, they treat people right. These guys are the best!!! More

Exactly What we were looking for The dealership is exactly what we were looking for in customer service and Victor provided us with excellent information and assistance. He was very The dealership is exactly what we were looking for in customer service and Victor provided us with excellent information and assistance. He was very knowledgeable in the different makes and models. He went above what other salesman have done for us in the past in meeting our expectations and needs on this purchase. I look forward to continuing our business with Sullivan and Victor. More

A Dealership you can trust I have now purchased two vehicles through Sullivan and each time it has been a stress-free and enjoyable process. When I was looking for a car this ti I have now purchased two vehicles through Sullivan and each time it has been a stress-free and enjoyable process. When I was looking for a car this time around, I had done my research before-hand and seen that Sullivan had the exact vehicle that I was looking for. When I arrived at Sullivan, salesmen weren't circling the lot like vultures which allowed me the opportunity to look at the vehicles on the lot at my own pace before even talking about purchasing. When I was prepared to look at the vehicle in more detail and request a test drive, I approached Victor who was standing at the main desk willing to help anyway he could. Victor, from first contact, was personable, knowledgeable and laid-back.. After taking the test drive, I asked him what the price was on the vehicle. Unlike other dealerships that I have visited in the past, they will give you a different price than what is listed on the internet. This is one of my first indicators of whether I can trust a salesman. Victor provided the exact price I had seen previously and showed me the listing on the website from his computer. He showed me the Carfax report and all other associated documents requested without hesitation or run-around. They appraised my vehicle for a trade-in and they did not do two things that dealers always try to do at this point: 1) Make you feel that your car is in bad shape 2) Make you think that there is no value to your car and will probably end up taking a loss on it. What Sullivan DID do is provide a fair trade-in value which was in-line with trade-in values found with various consumer resources. After a short back and forth with numbers, a purchase price was negotiated with Victor which made me feel as if I got a fair trade-in and purchase price for the vehicle I was looking at. After handshakes to seal the deal, I was escorted to the financing office. Based upon my experience at other dealerships, the finance office is typically where the price you negotiated is forgotten about and all new numbers start popping up with a variety of excuses. Mike O'Connell was very personable and had a good sense of humor during the paperwork which solidified the exact numbers that Victor and I had discussed. Mike did not make any attempt to pressure me into buying accessories or other products that I did not want. After finishing all of the paperwork I met back up with Victor who had my vehicle waiting for me with all radio presets programmed in the new car which matched the vehicle that I was trading in (the small things do matter). I was provided with a quick overview of the features for the vehicle before pulling away in my new car feeling good about the purchase. From arrival to departure from the lot, I was there a total of 2.5 hours which must rank somewhere on World Record list. Thank you Sullivan Buick GMC for being everything that every other Dealership I have visited is not, and employing personable and trustworthy sales and finance people like Victor Melendez and Mike O'Connell who do their job with pride and commitment. I will definitely be back the next time I need a car. More

Awesome GMC Terrain Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Aw Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Awesome experienc and verry happy with my new terrain. More

Fantastic experience I had an amazing experience purchasing my car from Sullivan. Phil was great to work with & extremely helpful. Bill in finance was amazing as well. I had an amazing experience purchasing my car from Sullivan. Phil was great to work with & extremely helpful. Bill in finance was amazing as well. It was an overall fantastic experience. I would recommend (and will) any one to purchase and visit this dealership when looking for a car. More

Friendly and knowledgeable I would like to thank the professional team at Sullivan GMC. My experience my wife and I have were beyond aspection. Mike was very knowledgeable and v I would like to thank the professional team at Sullivan GMC. My experience my wife and I have were beyond aspection. Mike was very knowledgeable and very friendly to work with. From all my past experiences with car dealerships, I would STRONGLY RECOMMEND if you are looking to buy a new or used vehicle, you must visit this dealership. Great people and I'm sure the service will be as well. I even got a better interest rate there, than from my bank. Thanks again Barry and Regina More