Arlington Heights Buick GMC | Page 433

Great experience The people are friendy, the service is fast and they help you into a car that you want or better. I Love my new Buick Encore!! The people are friendy, the service is fast and they help you into a car that you want or better. I Love my new Buick Encore!! More

A Great Experience I worked with Elliot. 100% professional. He answered all of my questions and I ended up buying a great used car on the spot. He also helped me with I worked with Elliot. 100% professional. He answered all of my questions and I ended up buying a great used car on the spot. He also helped me with great financing and insurance. I will go back to Sullivan and ask for Elliot when I need another car. More

Great CustomerService I'd like to give a shout out to two employees at Sullivan Buick. First off, Cindy Laser who is one of the service advisors. She went above and beyon I'd like to give a shout out to two employees at Sullivan Buick. First off, Cindy Laser who is one of the service advisors. She went above and beyond for me during one of my service visits. She was incredibly helpful, supportive, friendly and very knowledgeable about my situation and helped make my experience a great one. Her individual attention made me feel like she was really taking care of me, and not like I was just another face in the crowd. And secondly, Mike Baker, who is the head of the service department, who also went above and beyond for me. Both Mike and Cindy were amazing to work with and Sullivan is lucky to have them both. More

Customer Service like no other I've been coming here for years, and trust them with the safety and service of my car. My last maintence service experience was exceptionally superb. I've been coming here for years, and trust them with the safety and service of my car. My last maintence service experience was exceptionally superb. With my baby in the backseat, my car died. In a panic, I called Sullivan to see what they could do. Service advisor, Cindy Laser, came to my rescue. She provided me a Roadside assistance number for a tow, and arranged for me to have a loaner car waiting for me when I arrived. When I arrived at Sullivan, she graciously offered to go to my car and get my son's lunch bag that I had left inside my car, she additionally brought me my car phone charger and garage door opener -- two things I didn't even think of, but she did! She kept in touch with me on all aspects of the process, and was incredibly genuine and personal. She treated me like a friend. The type of customer service I was given is the type of attention that fosters loyalty. I'll be in need of a new car soon, and Sullivan GMC will be my first stop because of the customer service they've provided to me over the years, especially my last experience with Cindy. I've also had great service experience with Victor, Dave, and Mike. I hope their Sales department is as customer focused and genuine as their Service team. Thank you all so much! More

What a great experience! This is our second purchase from Sullivan and we could not be more pleased. Our salesperson, Mike Ayoub, was very attentive and thorough. He showed This is our second purchase from Sullivan and we could not be more pleased. Our salesperson, Mike Ayoub, was very attentive and thorough. He showed us how everything in the car worked and explained things in detail. Mike Bott was very helpful also. Thanks for a great all-around experience!! More

good dealership Good service before and during sale. Prompt delivery of vehicle. Spent a lot of time explaining features and options that we did not understand this n Good service before and during sale. Prompt delivery of vehicle. Spent a lot of time explaining features and options that we did not understand this new vehicle. More

Very Happy This was the first dealership I had been to in search of an Encore and I drove away in one. Mike Ayoub and everyone there was very warm and welcoming This was the first dealership I had been to in search of an Encore and I drove away in one. Mike Ayoub and everyone there was very warm and welcoming. Mike is a very nice guy and I appreciated how upfront he was with pricing. I drove away feeling like a received a fair deal and so far I love the car. More

Friendly, knowledgable service and no pressure. Visiting Sullivan this Saturday we were lucky to have Philip Pilny as our sales consultant. Quickly, the stereotypes of car salesmen from former eras Visiting Sullivan this Saturday we were lucky to have Philip Pilny as our sales consultant. Quickly, the stereotypes of car salesmen from former eras dissolved away. Philip was personable and patient and worked very hard to find us the SUV that was right for us. There was never any pressure, just a thorough explanation of the models and features given by a very knowledgeable person. We couldn't have asked for a better guide. Before we drove away in a new GMC Terrain, Philip even took the time to help us do extensive set up on the Nav system and radio (much appreciated!). Going from a 2004 to a 2017 was a quantum leap for us and we were very happy to have such fine help making this purchase and transition. More

Amazing dealership to work with Thank you Mark!! I had been to a couple of dealerships prior to Sullivan Buick.. I was getting nothing but horrible customer service!! our financing s Thank you Mark!! I had been to a couple of dealerships prior to Sullivan Buick.. I was getting nothing but horrible customer service!! our financing situation was a unique one.. And every other dealership would give us the run around and not call me back.. It was a very stressful and exhausting experience! I called Sullivan to see if they still had the car I was interested in. They did. I explained our financing situation to Mark and he said let me see what we can do.. He called me back later that day with 3 options! He was off the next day.. But CAME in on his day off just to be there every step of the way!! He was just amazing to work with!! After all the hard work and excellent customer service he provided .. Even if they didn't have that car.. I would've found another one there to buy. He made the whole process a stressfree and wonderful experience!! Thank you Mark !! More

PHENOMENAL SERVICE I have been coming to this dealership to service my car for as long as I can remember. The reason I keep coming back is the phenomenal service that I I have been coming to this dealership to service my car for as long as I can remember. The reason I keep coming back is the phenomenal service that I get from my service consultants. Dave Hetzel, service consultant is OVER-THE-TOP-OUT-OF-THIS- WORLD- PHENOMENAL!! He has serviced 3 of my cars over the years and SERVICE HAS ALWAYS BEEN ABOVE EXCELLENT!! He treats you like gold, answers all questions, keeps you updated on everything that is going on with your car while in service, and gives you peace of mind. I have been to other dealerships for service and WILL NEVER go anywhere else! Thanks Dave for always treating me like family. More