Arlington Heights Buick GMC

Yes and No So for the record this Dealer does have good customer service but one thing really bothers me about this place. I bought a used SUV from them that had So for the record this Dealer does have good customer service but one thing really bothers me about this place. I bought a used SUV from them that had crease on the passenger door. I really liked it, the color is beautiful and it was the make I was in the market for being Thant it's not a make that they sell. Low mileage etc. They promised they would fix It which they did, but the work is equivalent to someones garage at home. I had to take it back because the rubber molding was dangling, but they replaced it which I appreciate. The door has been filled with bondo instead of the metal straightened filled then painted. They didn't even buff it out it there was a dull spot. They said they were seeing if they can get it buffed out, but haven't heard from them yet. So you know what I did? I took it to a body shop and they couldn't believe what they saw. they buffed it out for me for $25 and showed me that the door has dried up bondo drips at the very bottom. bondo is a porous and it's going to suck up all the water like a sponge and probably rust quick. the paint looks better but I have a wavy door and the pair has two bubbles from the crappy paint job. $30,000 truck with a ugly door. I'm sharing this so no one else has this problem. still waiting on their call. Geoff Sulkowski went above and beyond to get my molding replaced, Thanks Geoff! More

buick encore I liked Shelly from the moment I met her. She was my size & I knew she would understand my height problem. she spent a lot of time with me getting the I liked Shelly from the moment I met her. She was my size & I knew she would understand my height problem. she spent a lot of time with me getting the right car. She also spent HOURS going over every detail of how to work my car. I was very attached to my old car, but I already am in love with my Encore!! thanks Shelly for all your time and help More

One of the best overall expereinces I have had. Having leased a car from Sullivan before, I knew I only wanted to purchase a Buick from them. Mike Ayoub was extremely helpful, never felt pressured. Having leased a car from Sullivan before, I knew I only wanted to purchase a Buick from them. Mike Ayoub was extremely helpful, never felt pressured. I actually bought the vehicle, rather than being sold a vehicle; a very different purchasing experience that I would recommend to anyone. Very pleased with vehicle and overall experience. More

Great people service thank you Shelley We were extremely pleased with Shelley Barr. She was so honest and explained everything in detail regarding the Acadia Equipment. It is hard to find a We were extremely pleased with Shelley Barr. She was so honest and explained everything in detail regarding the Acadia Equipment. It is hard to find a great sales lady and we will be back. More

Excellent Car Buying Experience I worked with Shelley this past Saturday to purchase a vehicle, which was not exactly easy as I was in a lease that was not beneficial to me. Dan and I worked with Shelley this past Saturday to purchase a vehicle, which was not exactly easy as I was in a lease that was not beneficial to me. Dan and Shelley were about to work together to get me into a vehicle that I loved and worked with me to make the vehicle as affordable as possible. Seeing as I was in a lease that had not yet expired; this made it more challenging. Shelley and Dan were amazing and made me feel comfortable and worked diligently to send me home in a vehicle that I loved and payments that worked well for me! I couldn't be happier with my experience. More

Best car buying experience Mike Ayoub is the best, very patients let’s you test drive vehicles until you find the one that fits. Makes car buying so easy and relaxing. Highly re Mike Ayoub is the best, very patients let’s you test drive vehicles until you find the one that fits. Makes car buying so easy and relaxing. Highly recommend. Thanks Anthony More

Could'nd be better Shelley was amazing. She was looking for my best interest all the time. Did not let me decide until I was completely satisfied. Mike was very dillige Shelley was amazing. She was looking for my best interest all the time. Did not let me decide until I was completely satisfied. Mike was very dilligent and accomodating. Great service. More

Easy, fast, and informative Phil was informative and easy to work with. He was not a high pressure salesman. This is the 2nd new car we bought from this dealership and would hi Phil was informative and easy to work with. He was not a high pressure salesman. This is the 2nd new car we bought from this dealership and would highly recommend them. We have used their service department and only have good things to say. More

Great Experience No hassle no headaches. I was in there for no more than an hour, didn’t get hassled. Came out with what I wanted. very helpful staff, jeremy was great No hassle no headaches. I was in there for no more than an hour, didn’t get hassled. Came out with what I wanted. very helpful staff, jeremy was great ! Will buy again More

Purchased new GMC Terrain I recently purchased a new Terrain with the help of Victor in sales. He made the whole process extremely easy,from the very beginning he guided me eve I recently purchased a new Terrain with the help of Victor in sales. He made the whole process extremely easy,from the very beginning he guided me every step of the way. He was very knowledgeable and straightforward and answered all of my endless questions. When we picked up our Terrain he helped sync our phones and went over how to work all the controls. If you’re looking for a new Buick you should definitely give Victor a call at Sullivan Buick. P.S. Mike in finance made signing the papers very smooth and easy. Sincerely Charlie & Victoria More