Back

Arlington Heights Buick GMC

Arlington Heights, IL

4.9
5,062 Reviews
Arlington Heights Buick GMC is your one stop shop for new Buick GMC, used cars, trucks and the largest selection of Trucks & SUVs in the Chicagoland area, Arlington Heights, Buffalo Grove, Palatine, Wheeling, Schaumburg, Barrington, Lake Zurich, Libertyville, Gurnee, Glenview, Mt. Prospect, Des Plaines, Lincolnwood and the whole Chicago, North & Northwest Suburbs. Services: • New GMC and Buick Cars • Used Cars • Largest Selection of Used SUVs • Award Winning Service • All Makes and Models • Sell us Your Car • Leasing and Financing • Fleet of Complimentary Loaners We are a family owned and operated business and the premier Buick GMC dealership in the area. We invite you to experience why we have been Chicagoland's most trusted name in automotive sales and service for almost 50 years! Arlington Heights Buick GMC continues to work to earn your business long after you've purchased one of our new or pre-owned cars. We want to be your dealership of choice for life. Our dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way do business, and we know you will too. At Sullivan our goal is to provide you with the best price possible. We are a 5-Star Service Excellence award winner and are AAA approved and an A+ rated with the Better Business Bureau.
Contact Dealership

777 W Dundee Rd

Arlington Heights, IL

60004

Directions

By Type

Showing 5,062 reviews

April 25, 2022

This dealership is very professional and honest I would recommend it to anyone. The buying process was easy and to the point. More

by contrerasgerry3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Arlington Heights Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Buick GMC Team

April 24, 2022

Friendly and professional . A great place to have your car serviced. Thank you Brian Poteracki for taking care of me! More

by ddaddyone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Apr 26, 2022 -

Arlington Heights Buick GMC responded

Thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

April 24, 2022

Cesar and Mike were a pleasure to work with ! They were both very attentive to my wants and needs in my search for a new vehicle. Not once did I feel pressured. They made sure I felt comfortable More

by jroman4555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Arlington Heights Buick GMC responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Cesar and Mike was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Arlington Heights Buick GMC Team

April 24, 2022

Cesar went above and beyond my expectations he made this car shopping experience very nice and easy I would definitely go back thanks again cesar More

by jnila31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Audino
Apr 26, 2022 -

Arlington Heights Buick GMC responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Cesar went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Arlington Heights Buick GMC Team

April 23, 2022

I bought my 2019 GMC Terrain from your dealership last year about this time. Today at 1015 I brought my Terrain in because the auto stop was not working. I waited for three (3) hours and had to go out t More

by kreasoner55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Parisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Arlington Heights Buick GMC responded

Hello, Thank you for bringing these issues with your battery to our attention. Here at Arlington Heights Buick GMC, we pride ourselves on being able to provide the best customer service possible to our guests. It is concerning to us that your battery is not working correctly and we want to do everything in our power to fix this issue. We have received your feedback about our wait times and our lack of transportation and, if you choose to, will give you a refund on your battery as well as have alternative transportation waiting and available at our shop to lessen the time you have to wait on location. We have reached out via phone and email to discuss how we might be able to move forward in a positive direction and encourage you to give us a call back to discuss further. Sincerely, The Arlington Heights Buick GMC Team (847) 392-6660

Apr 25, 2022 -

kreasoner55 responded

I cannot imagine how you could correct the situation. I am not saying that out of anger but realistically you can't correct the situation short of reimbursing me for the battery and that I am sure you would not be willing to do nor would I expect you to.

Apr 28, 2022 -

Arlington Heights Buick GMC responded

Thank you for taking the time to get in touch with our Service Director to provide more insight into your experience at Arlington Buick GMC. We have heard your suggestions and, moving forward, we will be more adamant about communicating updates to our customers as well as providing alternative transportation options for those in need. We really appreciate customer feedback and hope to earn your business back in the future. Sincerely, The Arlington Heights Buick GMC Team (847) 392-6660

Apr 28, 2022 -

kreasoner55 responded

I thank you for your concern over the poor customer service I received. Hopefully further training will ensure this does not happen to other customers in the future.

April 23, 2022

Friendly and professional . A great place to have your car serviced. Thank you Buddy Hopkins and Mike Baker for taking care of me! More

by bniedert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buddy Hopkins and the technical people
Apr 25, 2022 -

Arlington Heights Buick GMC responded

We loved reading this review! Happy customers are our aim, and it appears Buddy and Mike really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions or worries, we’re always available to help. Sincerely, The Arlington Heights Buick GMC Team

April 23, 2022

Easy & professional. Excellent service for my Pontiac Solstice from people who know the vehicle. Thank you, Zaia and all the rest. More

by reg
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Arlington Heights Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Buick GMC Team

April 22, 2022

The entire experience was top-notch. Joel was perfect at both encouraging me and giving me space to make my own decision. From start to finish, I could not have asked for more. Highly More

by Acornpgh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel E. Gallardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Arlington Heights Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joel was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Arlington Heights Buick GMC Team

April 22, 2022

Cesar was wonderful to work with. Highly recommended to work with. Travelled from NJ for this truck. More

by Brittanydixon55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Arlington Heights Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Buick GMC Team

April 21, 2022

Zaia Zaia did an excellent job during our service visit. Although the Service Department was very busy our wait was less than an hour from our appointment time. More

by Gail
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zaia Zaia
Apr 22, 2022 -

Arlington Heights Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Buick GMC Team

...
125
...