Arlington Heights Buick GMC

These guys were very great to work with and allowed me to feel confident in my buying decision by not pressuring me while also allowing me to take my time when looking over the vehicle. feel confident in my buying decision by not pressuring me while also allowing me to take my time when looking over the vehicle. More

Dennis was very helpful and efficient. This was our first time purchasing a new vehicle. All the staff was very friendly. This was our first time purchasing a new vehicle. All the staff was very friendly. More

I was happy with Sullivan for many years, but I have been disappointed with the level of service on the last couple of visits under new ownership. Most recently my wife brought my Sierra 1500 for an oil c disappointed with the level of service on the last couple of visits under new ownership. Most recently my wife brought my Sierra 1500 for an oil change and tire rotation. She was also told by her service representative that diesel exhaust fluid had never been added to the vehicle and was in need of doing so. This was completely inaccurate. I had added DEF four if not five times in the past, with the last fill-up being only two weeks before. The DEF tank at the time of her visit should have been at least 1/2 full and possibly more. The truck's system will give multiple warnings when DEF starts to get low (at around 500 miles and 250 miles if I remember correctly), and my vehicle was producing no such warnings. Unfortunately my wife trusted their expertise and accepted the recommendation. When I saw on the receipt that I had been charged for two full containers of DEF (at almost twice the rate for which you can buy DEF at a store), I knew that something was not right. I called the service department and they gave me the same line that they had given to my wife. After I pushed the representative for clarification on why that volume was needed given the recent fill-up, he offered to talk to the technician and call me back. It turns out that they didn't use two full containers of DEF. The technician explained that they had only used half of a second container (this still doesn't make sense to me given the amount that had recently been added), and that there was half of a container left over. That remaining DEF was neither given nor offered to my wife. The representative could sense on the phone that I was not happy with the situation, and I was told that I could drive back to the dealership to pick up the rest of the DEF. I explained that it didn't make a lot of sense to drive 30-40 minutes one way to pick up the fluid. In my mind, this is an example of a dealership pushing an unnecessary service to an unknowing customer and constitutes a breach of trust. I am very disappointed and will be looking for a new place to service my vehicles. More

Mike and Brian always take good care of me. That is why I keep coming back for over 13 years. That is why I keep coming back for over 13 years. More

Great service! The people Here are amazing and handled everything with care. Thank you guys The people Here are amazing and handled everything with care. Thank you guys More

I'm satisfied with the professionalism of the Buddy and the mechanic that worked on my car. the mechanic that worked on my car. More

Customer service was awesome, however there was a crack in the windshield of my car. They patched it, but I would’ve liked it to be replaced entirely. in the windshield of my car. They patched it, but I would’ve liked it to be replaced entirely. More

Had a good experience with Cesar, he was helpful and a very plesant person to deal withj. very plesant person to deal withj. More

Ceasar was extremely polite Super easy-going great guy to deal with The finance guy who got the loan for us was also great the whole process was smooth and with good vibes there’s a reason there the 2022 dea deal with The finance guy who got the loan for us was also great the whole process was smooth and with good vibes there’s a reason there the 2022 dealer of the year More

Quick and professional. Tested a few different cars and worked with me to find a price I liked. Tested a few different cars and worked with me to find a price I liked. More