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Arizona Dodge
Safford, AZ
5 Reviews
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5 Reviews of Arizona Dodge
April 25, 2020
Untruthful This is a follow up to a previous review. Prior to signing the final paperwork, I asked about an extended warranty, due to being a used high-end vehi This is a follow up to a previous review. Prior to signing the final paperwork, I asked about an extended warranty, due to being a used high-end vehicle and it has numerous electronic devises.that are expensive to replace. I discuss warranty options with the finance manager and he told me everything was covered, even “the door lock buttons". He even went onto say it is a 'bumper to bumper and everything in the middle" and it was the best he had seen in all his years of car sales. Based on his opinion, I decided to purchase the "bumper to bumper" warranty for an added $3,500. Well his statements were not even close to the truth. Prior to purchasing the car the front AC was not working, they said they would take care of it. As it turned out the actuators are NOT covered, and the cost was over $500. Now year later, I took it in due to a rough ride and it was determined that the motor and transmission mounts are cracked and needed replacement. You guess it, there are not covered either and the cost is over $1,100. I contacted the dealer and their reply was there was nothing they can or will do. So again stay away from this dealership at all cost. All they want is your money. More
by Disappointed
Employees Worked With
finance manager
July 27, 2018
Typical Used Cars Sales- All they want is $$$$$$$$$$ This dealership is typical of used car sales, high pressure, untrustworthy and just want the money.-There is no follow-up after sale if there are prob This dealership is typical of used car sales, high pressure, untrustworthy and just want the money.-There is no follow-up after sale if there are problems. I attempted for a month to talk to someone and then the person didn’t believe me and said it was his sales staff’s issue. BLUF-do your due diligence before and walk away if deal is not exactly what you want. They do NOT negotiate from the internet advertised price. Don't be pressured by all the rhetoric from all the sales staff, like comparing value on other sites. If think you need an extended warranty, check other sites for better deals. If you are buying used, get their so called pre-delivery workup and verify the work was done. I didn't and had to buy a new battery the day after purchase and a set of 4 tires after purchase. The tire issue was my fault for not seeing and bringing to their attention prior to sale. The tires were wore to the wear bar and I didn't notice until after the sale. I did purchase the warranty and now I have to pay the deductible for items I brought to their attention, that they said they would fix. More
by Disappointed
Employees Worked With
Alex,Adam, Mike S.
January 03, 2017
EXTREMEDY RUDE STAFF NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request. NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request. More
by Carenthusiast
Employees Worked With
Kim
November 08, 2016
CON ARTIST SERVICE CENTER Hatch Brothers took 2 weeks to even get an estimate submitted to my insurance. It was apparently WAY too much of a hassle to take pictures for the est Hatch Brothers took 2 weeks to even get an estimate submitted to my insurance. It was apparently WAY too much of a hassle to take pictures for the estimate. FINALLY after the forms were complete and parts came in, they charged me almost $200 for a battery I did not authorize. DO NOT TAKE YOUR CARS HERE FOR ANY REPAIRS. More
by Carenthusiast
Employees Worked With
Jessica
October 09, 2014
Never call for service in an emergency While towing our travel trailer through Arizona, our 2013 RAM 2500 diesel had a problem and we were stranded on the side of I-10. Chrysler road servi While towing our travel trailer through Arizona, our 2013 RAM 2500 diesel had a problem and we were stranded on the side of I-10. Chrysler road service arranged a tow and asked that we call and alert the nearest dealer. We called the Hatch Brothers dealership and were told by the service department that we could not be seen for two to three weeks even after we explained we were stranded. The vehicle had to be taken an extra 65 miles to a dealer in Tucson, AZ. for service the next day. We tried to report the poor response to our emergency to management of the dealership with no success because they don't return calls either. More
by James Armstrong
Employees Worked With
Service Department
