Aristocrat Motors - Service Center

I have used Aristocrat Motors for nearly 20 years. There was a time when the service dept was not very dependable, and you usually found yourself returning your car in a few days to get the service done cor was a time when the service dept was not very dependable, and you usually found yourself returning your car in a few days to get the service done correctly;_ not any more!. They are great now, especially Donnie Hicks who is a 5 star pro! More

Service was done quickly and correctly and vehicle wa returned washed. Service waiting room was well appointed and comfortable. returned washed. Service waiting room was well appointed and comfortable. More

I own 3 cars from this dealership. The oldest, a 2014 ML wouldn't start on a cold morning. I had AAA jump it and drove to the dealership to get battery tested and possibly replaced. $525. Insane. ML wouldn't start on a cold morning. I had AAA jump it and drove to the dealership to get battery tested and possibly replaced. $525. Insane. I could have driven to O'Reilly and they would have installed for free. Service guy made a comment "well the battery is difficult to get to and so labor is high. $525. They think we don't care. We do. Horrible experience. More

Donnie did a great job. Wonderful to work with. I look forward to servicing my car with him in the future forward to servicing my car with him in the future More

Bought car 1.5 yrs ago from a fabulous salesman however have not been wow’ed by service department and will be looking elsewhere from here on out. They definitely don’t make me feel welcome and this last t have not been wow’ed by service department and will be looking elsewhere from here on out. They definitely don’t make me feel welcome and this last trip after arriving, the gentleman that gets the loaners ready went back to Donnie to let him know we were there and I heard Donnie respond very abruptly ‘I am busy right now. They are just going to have to wait.’ I couldn’t believe he would speak so loudly that a ‘valued’ customer could hear. Very unprofessional plus an oil change is over $160! I would much rather find a service department that makes ALL customers feel welcome. More

They take exceptional care of their customers and Great communication. This is my 3rd car with them. Highly recommend. communication. This is my 3rd car with them. Highly recommend. More

Aristocrat Motors in Merriam. I love working with Emily. They take good care of their customers. I don’t feel that I’m being over sold. Thanks Donna They take good care of their customers. I don’t feel that I’m being over sold. Thanks Donna More

Aristocrat Mercedes has an excellent service department. Timely, responsive and informative, they operate the way all such departments should. An excellent value. Timely, responsive and informative, they operate the way all such departments should. An excellent value. More

Although we took our Smart Car in last month, for its annual checkup, the battery went dead, having not shown up on the diagnostics. Even though there was a delay, tow etc. Donnie Hicks conveyed a posi annual checkup, the battery went dead, having not shown up on the diagnostics. Even though there was a delay, tow etc. Donnie Hicks conveyed a positive energy throughout...making no one the enemy. That is quite an accomplishment in this day and age. More

Aristocrat Motors continues to provide excellent service. All service people are informative and pleasant to deal with. They continue to go out of their way to provide excellent service for my vehicle an All service people are informative and pleasant to deal with. They continue to go out of their way to provide excellent service for my vehicle and to make my visit to the service location a satisfying experience. Thanks to Aristocrat Motors! More