Aristocrat Motors - Service Center

Quick service for the 40,000 miles. Great job. Good customer service. Checked in 8am out by 9:30am. Dan Garcia did a good job. Good customer service. Checked in 8am out by 9:30am. Dan Garcia did a good job. More

Yet another Problem with MB Service This is the most poorly educated service department. I tell them my care says I needs service "A" before arriving. Advisor says "your just here for This is the most poorly educated service department. I tell them my care says I needs service "A" before arriving. Advisor says "your just here for an oil change?" I say whatever is included in service "A". He says the service would last between 60 and 90 minutes. After 120 minutes they came back saying it was now going to be an additional 30-45 minutes because the mechanic says there is additional work for Service "A" that the advisor didn't know about. After another 75 minutes, they said it was almost done and would be "only another" 30-45 minutes. This is the third time to bring my care in for routine service where I have either been stuck there ALL day or had to bring it back a day or so later to do something the mechanic "forgot to do something". MB is a good car, but I'm in the market for a new car and this dealership is the LAST place I'd consider. More

Expensive Porsche service rep Todd is a very pleasant individual. I feel he's treated me fairly over the years, especially with the Boxster top issue I had. S Porsche service rep Todd is a very pleasant individual. I feel he's treated me fairly over the years, especially with the Boxster top issue I had. Service's hourly rates aren't cheap though. Trouble shooting of the top issue was spotty, in my opinion. The, or one of the two, root causes of the problem took the Techs over 2 years and many visits to figure out. More

Safety Recall Excellent customer Service, I received a letter for a Safety recall, brought my Cayenne and the service was excellent, done on the same day and got a Excellent customer Service, I received a letter for a Safety recall, brought my Cayenne and the service was excellent, done on the same day and got a very nice loaner car a Macan. My SUV was taken care and was very happy with the performance of the dealership. More

Minor recallI I have been dealing with them for years. Never had a problem. I live 200 miles from dealership and I would not think about not driving to get the qua I have been dealing with them for years. Never had a problem. I live 200 miles from dealership and I would not think about not driving to get the quality of service they give. More

Always excellent. Great job. Great attention to detail is always taken when checking out the vehicle. Very thorough in there process. I appreciate how they communicate if questio Great attention to detail is always taken when checking out the vehicle. Very thorough in there process. I appreciate how they communicate if questions arise about a specific detail. Courteous, kind and greeted with a happy personality! More

Excellent Service They are so quick and efficient and are very professional! They also go above my expectations to make sure my experience was an enjoyable experience! They are so quick and efficient and are very professional! They also go above my expectations to make sure my experience was an enjoyable experience! More

Cayenne Service Joe is always very helpful and friendly and keeps you informed of progress I drive in for service from out of state and wait The facility is first Joe is always very helpful and friendly and keeps you informed of progress I drive in for service from out of state and wait The facility is first rate and very comfortable More

Quick service Dan Garcia is my service coordinator. After experiencing an issue with my vehicle on a Saturday, I left a phone message. On Monday morning, he reached Dan Garcia is my service coordinator. After experiencing an issue with my vehicle on a Saturday, I left a phone message. On Monday morning, he reached out and had my vehicle by 3p that day. I have been very pleased with his response and actions. More

Sigh of Relief Dan Garcia took excellent care of me. Through what has been a rough few months, an issue with my car was the last thing I needed to think about. He as Dan Garcia took excellent care of me. Through what has been a rough few months, an issue with my car was the last thing I needed to think about. He assured me everything would get taken care of, got me a loaner and I was out of there in just 20 mins tops. Didnt worry at all, 3 days later, got a notification to get my car, picked it up with zero hassle and boom. Done. Thanks and will always bring my car back when it needs servicing. More