Aristocrat Motors - Service Center

Service was fine even though they had to keep my car longer than expected. What left a bad taste in my mouth was they charged my credit card the day after I paid over $1700 an additional $4.25 for gas o longer than expected. What left a bad taste in my mouth was they charged my credit card the day after I paid over $1700 an additional $4.25 for gas on my loaner car. Really? How petty! More

Great staff. Took care of my car. Answered my questions. Provided me with comfortable surroundings while I waited. And delivered my car with a beautiful wash & special gifts. Thanks guys & gals. Provided me with comfortable surroundings while I waited. And delivered my car with a beautiful wash & special gifts. Thanks guys & gals. More

Very unhappy with the service department My Land Rover wouldn’t go out of park. I had it towed to Aristocratic on Tuesday and when I called in on Thursday I was told that the shifting gear h My Land Rover wouldn’t go out of park. I had it towed to Aristocratic on Tuesday and when I called in on Thursday I was told that the shifting gear had disintegrated that a part had to be ordered when I called in told Dan that I needed the tire sensor reset in the left side of the Land Rover I was told no problem. On speaking with Dan on Thursday I was informed that the total bill would be $200.00 when he sent me a text with the bill it was closer to $400.00 I asked what the difference was and he said they ran a diagnostic that was $165.00. That was not mentioned when I asked the total price of the repair, he then sent me a new bill for $195.00. Imagine my surprise when I drove off that the tire sensor light is still on. Very displeased and I’m looking to trade in my Land Rover. More

GLC second year service Had to reschedule twice . First ,loaner not available. Second time for personal reasons. When I did get car in for service, I mentioned noise from bra Had to reschedule twice . First ,loaner not available. Second time for personal reasons. When I did get car in for service, I mentioned noise from brakes when cold and at slow speed. Later that day I receive call from Emily, she said they had order parts .There was going to be a delay in returning my car. I asked what parts were needed. She said they were replacing the brake pads with a newer type material to stop the noise. When I got car back I was pleased that it was cleaned inside and out. This was only second time I've had car in for service. Very satisfied with service. Only complaint was loaner (new A220) was small and hard to enter/exit. Still satisfied !! More

Aristocrat Motors is dealership with a mission to give courteous and professional customer service. As a patron, I have never been disappointed with their expertise. courteous and professional customer service. As a patron, I have never been disappointed with their expertise. More

Fantastic Service Advisor made me feel like the most important client he as ever had . The service was super.. The repair was delivered as promised and they o Service Advisor made me feel like the most important client he as ever had . The service was super.. The repair was delivered as promised and they offered to deliver my car and pick up the loaner. More

The service department at Aristocrat Motors is a class act. I have owned many Mercedes. They love the cars as much as I do. Always helpful and willing to go the extra mile. Donnie Hicks has been excellent act. I have owned many Mercedes. They love the cars as much as I do. Always helpful and willing to go the extra mile. Donnie Hicks has been excellent at taking care of my service needs. More

Todd Hurlburt is the guy! Todd knows all things Porsche and he was patient with me as he always is. I had a great experience with him and my car looked brand new when it was r Todd knows all things Porsche and he was patient with me as he always is. I had a great experience with him and my car looked brand new when it was ready to go. More

Outstanding Support from Service Rep Matt Minor Recently purchased a 2016 MB C300 and immediately took it on about a 3500 mile road trip. Upon returning to Kansas, the car had almost 60k miles on t Recently purchased a 2016 MB C300 and immediately took it on about a 3500 mile road trip. Upon returning to Kansas, the car had almost 60k miles on the odometer. Called Aristocrat Service for an appointment and at that point discovered that the 50K mile service had not been completed. Talked to Matt Minor about what should be done, he reviewed the car's history and provided a recommended course of action. He scheduled our car for servicing, set up a loaner car for us and kept up apprised of the progress of the servicing. We have been using Aristocrat Service Department for about 9 years and Matt has been outstanding at all times. He knowledge of MB autos is superb. His recommendations have always be accurate. More

Very Impressed I have serviced vehicles at this dealership for nearly 20 years, but most recently at the Porsche division for my 2016 Panamera. Joe Sauceda, my serv I have serviced vehicles at this dealership for nearly 20 years, but most recently at the Porsche division for my 2016 Panamera. Joe Sauceda, my service advisor, goes above and beyond to be certain that I am satisfied with the work performed. It is very apparent that he takes pride in his work and customer satisfaction is his priority. The newly remodeled waiting area at this dealership is so comfortable & clean! I choose to stay while my car is being repaired and they service it immediately so I'm on my way in no time. I am so impressed with the professionalism and pride that Porsche demonstrates! I highly recommend Aristocrat Motors! More