Aristocrat Motors - Service Center

I bought a new key to my Mercedes because I lost mine from the Mercedes Benz parts department. Got the key home and it started my car but after turning it off it would not work anymore. I called and they from the Mercedes Benz parts department. Got the key home and it started my car but after turning it off it would not work anymore. I called and they had me tow my car to the service department before they would honor the warranty. This is where all the problems began once it was checked out by the service department. They called and told me that i would be charged $144 for them to perform a diagnosis (The key did not work so a diagnosis cannot be performed). They called me back a day or two later and said they ran diagnosis, but the key still doesn't work. So, they needed to order another at my expense. The key came and it did not work so now they think i need a new EIS. At this point i had my car towed to another authorized Mercedes mechanic. At this point the new shop was able to check the keys and they were both cut to my car but, was not programed so they would not engage (ANTI-THEFT). My car is currently running now but after Aristocraft motors took $800 from me in order to honor a warranty. I will never take any of my cars here again. I'm so glad I was smart enough to get my car to someone else before they charged me an additional $2,000 for a part I did not need. To avoid honoring a warranty. More

I brought my car in on 2/14/22 for the 50K maintenance and received top of the line service. My service advisor is Tony, thanks for taking care of my Jaguar. I really appreciated the courtesy car wash as and received top of the line service. My service advisor is Tony, thanks for taking care of my Jaguar. I really appreciated the courtesy car wash as well. More

I’m not to happy with my service guy, he’s rude and he has acted like this since day one. I can feel his energy towards me when I come in. They need a multicultural environment and training. has acted like this since day one. I can feel his energy towards me when I come in. They need a multicultural environment and training. More

Great service by Aristocrat! I easily made the appointment, and my car was ready and washed after getting an oil change. I easily made the appointment, and my car was ready and washed after getting an oil change. More

I was very pleased with my service at Aristocrat and the communication and professional help from my service advisor Matt Minor! Marilynn H communication and professional help from my service advisor Matt Minor! Marilynn H More

Very professional and accommodating. They reviewed and verified the previous service history on my vehicle. Then gave me options that would keep my vehicle in solid working order. verified the previous service history on my vehicle. Then gave me options that would keep my vehicle in solid working order. More

I have recieved outstanding service from the team at Aristocrat with every interaction. My service advisor, Travis, was professional, friendly and very informative. I purchased my vehicle in July 2021 w Aristocrat with every interaction. My service advisor, Travis, was professional, friendly and very informative. I purchased my vehicle in July 2021 with the help of Marcus, and I could not be more happy with my choice to partner with this dealership. Marcus became like a trusted friend during the purchasing process. In addition, every team member I've interacted with, either on the phone or upon walking into their facility, has been kind, approachable and so very helpful. I will return again and again! More

Been a while here due to my bad service experience with another service advisor, but Donnie had changed my mind this time. However, the technician(s) have to check if everything works well after service be another service advisor, but Donnie had changed my mind this time. However, the technician(s) have to check if everything works well after service before returning the vehicle next time. They exchanged the front parking bulbs and returned the vehicle, but I had to go back to the service center after finding the signal light malfunction on my way home. Donnie checked in the vehicle and took care of it quickly, but I think it's basic of basic. More

Emily is a pleasure to work with and it’s nice to know I can depend on her when I bring my car in for service. can depend on her when I bring my car in for service. More

As always, my service was completed as promised with no issues. My advisor Emily Petermann is Rick solid and very communicative. issues. My advisor Emily Petermann is Rick solid and very communicative. More