Aristocrat Motors - Service Center

Met and exceeded all my expectations. Nick Haupt was knowledgeable and stepped me through my service options. Nick Haupt was knowledgeable and stepped me through my service options. More

Exceptional service! One person to deal with who communicates directly with me and keeps me updated. I can always easily get to a live person and when I contacted sales a One person to deal with who communicates directly with me and keeps me updated. I can always easily get to a live person and when I contacted sales about trading up on a newer model I was impressed with how informed and responsive they were with my request as well as the follow up. Highly recommend!! More

Standard Oil & Filter change using Express Service. Fairly long wait time to see a Service Advisor but otherwise very efficient. Fairly long wait time to see a Service Advisor but otherwise very efficient. More

Switched to this dealership for my services and am very pleased. My advisor Emily is absolutely amazing. Thanks for great service pleased. My advisor Emily is absolutely amazing. Thanks for great service More

Emily is great. Charles does nit care about the customer, only himself. Spent over $900 and they never even washed my car. Charles does nit care about the customer, only himself. Spent over $900 and they never even washed my car. More

Great service, on time. Will refer to family and friends. Matt did a great job. Will refer to family and friends. Matt did a great job. More

I can rely on Aristocrat motors to accurately determine the problem and fix it promptly at reasonable cost. This is based on my experience over the last 15 years with several MB vehicles brought from them the problem and fix it promptly at reasonable cost. This is based on my experience over the last 15 years with several MB vehicles brought from them and elsewhere and the experience of using well regarded local independent MB mechanics also at times. If you have the opportunity, try to get Don Dickinson as the service advisor as I found him to be the best! More

After horrible service at KAnsas City Mercedes I came back to Aristocrat. What a difference between dealerships! Aristocrat definitely knows how to treat their customers. Also, Emily was top notch. Will back to Aristocrat. What a difference between dealerships! Aristocrat definitely knows how to treat their customers. Also, Emily was top notch. Will never go back to Kansas City Mercedes. I’m sure they don’t care, no one answers the phones. Nor do they care! More

Incredibly pleased with Derek Stewart and the service team. I have received top notch service every time even when a mistake was made with a repair that caused some cosmetic damage to my vehicle. Thinkin team. I have received top notch service every time even when a mistake was made with a repair that caused some cosmetic damage to my vehicle. Thinking it was going to be a huge hassle to get them to fix it... I was incredibly impressed with how they recognized the problem, took responsibility and paid to make my vehicle good as new. This was much bigger than great service... this was great integrity! Their Maserati dealership has a customer for life. More

I bought a new key to my Mercedes because I lost mine from the Mercedes Benz parts department. Got the key home and it started my car but after turning it off it would not work anymore. I called and they from the Mercedes Benz parts department. Got the key home and it started my car but after turning it off it would not work anymore. I called and they had me tow my car to the service department before they would honor the warranty. This is where all the problems began once it was checked out by the service department. They called and told me that i would be charged $144 for them to perform a diagnosis (The key did not work so a diagnosis cannot be performed). They called me back a day or two later and said they ran diagnosis, but the key still doesn't work. So, they needed to order another at my expense. The key came and it did not work so now they think i need a new EIS. At this point i had my car towed to another authorized Mercedes mechanic. At this point the new shop was able to check the keys and they were both cut to my car but, was not programed so they would not engage (ANTI-THEFT). My car is currently running now but after Aristocraft motors took $800 from me in order to honor a warranty. I will never take any of my cars here again. I'm so glad I was smart enough to get my car to someone else before they charged me an additional $2,000 for a part I did not need. To avoid honoring a warranty. More