Aristocrat Motors - Service Center

Worst Customer Service that I ever experienced Of all the Mercedes Benz dealers that I had my vehicles serviced at, this is undoubtedly the worst. The service agent does not care to listen to the c Of all the Mercedes Benz dealers that I had my vehicles serviced at, this is undoubtedly the worst. The service agent does not care to listen to the customer's issue and invariably 'fixes' the wrong thing, (at great expense to the customer), that does not address the root cause of the problem. Worse still, the dealership takes no accountability/responsibility for their misdiagnosis. They make the customer pay for the next attempted fix, (even though the first fix ‘failed’ within the so-called ‘warranty period’). Sounds like a nice money making schema to me. To add insult to injury, the service manager sides with the service agent, so there is no one that the customer can really escalate the issue to. I have been to this dealership more than once, so I know that this is not a one-time thing; this agent does not have the interest of the customer in mind. So, why do I go back to them? Because this company owns all the Mercedes dealerships within a 200-mile radius of Lawrence KS, so I really do not have a choice. This is probably the crux of the issue: they have no competition and so can exploit the custom as much as they want. Regards Exasperated Customer More

"Very! Very Impressed" Aristocrat Motors what an awesome experience! Joe's customer service skills was a 10 plus. He's really good in what he does. I will definitely recomme Aristocrat Motors what an awesome experience! Joe's customer service skills was a 10 plus. He's really good in what he does. I will definitely recommend this dealership to others. More

Major Service 60,000 miles Aristocrat Service Ctr is as efficient as their automobiles....I'm a long time customer who is amazed how they change with the times...they sell it, s Aristocrat Service Ctr is as efficient as their automobiles....I'm a long time customer who is amazed how they change with the times...they sell it, service it, clean it, and put you back on the road! Amazing! More

Very Positive Experience My husband and I were looking to lease one of their beautiful cars. He was looking for one in particular and Bill W. worked with us, answering all ou My husband and I were looking to lease one of their beautiful cars. He was looking for one in particular and Bill W. worked with us, answering all our questions and offering helpful information about the car. When my husband changed his mind, Bill was very patient and again worked with us, provided us all the information we needed to know and even took us around to other associates to help us make the best decision for our family. He was very honest, straightforward, paid attention to details, and was patient and helpful though the negotiations! More

Mercedes Service | Great for an oil change. I need to state that I think the sales department at Aristocrat is fantastic. I have worked with Dave, Jayne, Lori, Mary Kay and many others over the I need to state that I think the sales department at Aristocrat is fantastic. I have worked with Dave, Jayne, Lori, Mary Kay and many others over the years with great success. Everyone is always every friendly, courteous and knowledgeable. I recently called into service and spoke with Rodney concerning a 1980 Mercedes 450SL I had purchased to inquire about an open recall. Rodney laughed when I told him there was a recall and informed me that he highly doubted it but he would check. To his surprise after checking there was indeed a recall open and he stated he would look into what it was but he was confident they wouldn't be able to do much about it as he was sure parts wouldn't be available. He stated he would call me back. I decided to call the Mercedes Classic Center in Irvine to inquire about the parts myself while I was waiting on a call from Rodney. Tom Hanson, the director of parts assured me that they had the recall parts in stock and the dealer could contact them directly to acquire them. Rodney called me back about 10 minutes after I had spoken with him to tell me that no parts existed anywhere in the world to fix the car, and the recall was based on an inspection anyway. I informed him that he was incorrect about the parts and they could be sourced from the Classic Center. He let me know that if I could get the parts he could possibly inspect it for me. I told him I would be in touch. I then called another dealer and asked them about the recall without telling them what I knew to see how the experience differed. Their service advisor was very polite and helpful, he let me know that he needed to do a little bit of research and would call me back. He called me back a couple of hours later to let me know that he had ordered the parts and they should be in within a week to fix the issue. If Rodney had taken the time to let me know that he was new, inexperienced with Mercedes, unfamiliar with recalls or uninterested in the business I would not be writing this review. I am appalled at the lack of attention my concern was given and his blatant disregard for facts. I can no longer recommend Aristocrat Motors. More

Service My husband and I service our cars at Aristocrat. The staff is always friendly, they greet you at the door and get you in and out asap. My husband and I service our cars at Aristocrat. The staff is always friendly, they greet you at the door and get you in and out asap. More

My AM experience. I took my MB-E320 in for oil change and general service. AM did an excellent job of scheduling me, detailing my service options and treating me well. I took my MB-E320 in for oil change and general service. AM did an excellent job of scheduling me, detailing my service options and treating me well. The service and quality assistance from AM & Emily Petermann was exceptional. More

Working with Service was a pleasure! I brought my 2004 xj8 in for a computer re flash.The price was great they did what I asked .many thanks to Dan Garcia. I will be back! I brought my 2004 xj8 in for a computer re flash.The price was great they did what I asked .many thanks to Dan Garcia. I will be back! More

unscrupulous - stay away This dealer apparently fulfills orders for parts placed on parts.com. I ordered an oil filter from them, but they refused to sell me the oil filter u This dealer apparently fulfills orders for parts placed on parts.com. I ordered an oil filter from them, but they refused to sell me the oil filter unless I provided the VIN for my car. This is outrageous! Then, they cancelled the order without even notifying me. This company is obviously trolling for personal data. Stay away. More

Brought in Porsche on an airbag default issue. Car was CPO and issue shoudl have been covered by warranty. I guess in an effort to shield the manufacturer from the cost they invented some stoy about my CD CPO and issue shoudl have been covered by warranty. I guess in an effort to shield the manufacturer from the cost they invented some stoy about my CD cases causing the fault, which was BS since the fault occurred before I even bright these CD's into the car. Handled horribl-made a sale, but not a customer. More