Aristocrat Motors

Superior Service; it is Their Standard Took my 12 year old Mercedes in for it's "A" service. I also had a couple minor issues I wanted addressed. One turned into a more "serious" issue. Took my 12 year old Mercedes in for it's "A" service. I also had a couple minor issues I wanted addressed. One turned into a more "serious" issue. Matt, my service rep, informed me of the issue and explained every aspect of the problem, to include cost, before "just fixing it" because I had pointed it out. They addressed every issue I had pointed out, down to the little heat shield snap that had come loose. I bought my Mercedes used at Aristocrat 10 years ago and they have always treated me like their most important customer. That is why I'll still drive an hour to have them take car of my "baby". More

I get superior service every time. All the people are professional and great to work with. The property is exceptional. I genuinely enjoy going to Aristocrat Motors. professional and great to work with. The property is exceptional. I genuinely enjoy going to Aristocrat Motors. More

Excellent as Usual Received fully itemized bill of services performed. Loaner vehicle provided at no additional charge . Service staff provided excellent information on Received fully itemized bill of services performed. Loaner vehicle provided at no additional charge . Service staff provided excellent information on this service and estimates of optional equipment upgrades. Emily obviously loves her job! More

Aristocrat has perfected customer service!! I never dread having to take my car in for service. I love the text communication that Aristocrat uses to keep you updated. dread having to take my car in for service. I love the text communication that Aristocrat uses to keep you updated. More

Always Efficient It is NOT painful taking my car in for service. They are so efficient. The service department is a big reason why we stick with Mercedes-Benz. It is NOT painful taking my car in for service. They are so efficient. The service department is a big reason why we stick with Mercedes-Benz. More

This was my first visit, and it was a great experience. Complete evaluation on the vehicle and they found problems I was not aware of. I look forward to bringing my vehicle in for all future services. Complete evaluation on the vehicle and they found problems I was not aware of. I look forward to bringing my vehicle in for all future services. More

I got a piece of metal in my tire Saturday evening & had my car taken to the dealership early Monday morning with a voicemail explaining to Joe why it was there. By that afternoon a new tire was on, my 30k my car taken to the dealership early Monday morning with a voicemail explaining to Joe why it was there. By that afternoon a new tire was on, my 30k mile check was done, an oil change & recalls taken care of! They went above & beyond to take care of my tire and also have me off and running until my next scheduled maintenance..very much appreciated! Always nice working with Joe! More

Great Service 40,000 mile maintenance and brake warning indicating new brakes probably needed. Todd Hurlburt met me as soon as I drove in, had me in a loaner in le 40,000 mile maintenance and brake warning indicating new brakes probably needed. Todd Hurlburt met me as soon as I drove in, had me in a loaner in less that 5 minutes, and by early afternoon I learned that the brake repairs/replacements would be less than I anticipated. Car was ready by 2:30pm the next afternoon and looked and ran like new inside and out. Bruce Baker More

My service agent is Donnie Hicks. I appreciate the customer care that I receive from Donnie, Aristocrat Motors service department and the entire staff is friendly, professional. It is because of Donni customer care that I receive from Donnie, Aristocrat Motors service department and the entire staff is friendly, professional. It is because of Donnie’s friendliness and professionalism that I always return. More

Personable staff Extremely personable staff. Their professionalism is exactly what i would want from a luxury dealership. AND i really like how they match you up w Extremely personable staff. Their professionalism is exactly what i would want from a luxury dealership. AND i really like how they match you up with a loaner car that's in comparison to the price of your Mercedes. For ex: My 95k Mercedes, they set me up with a 2020 E450 loaner. Relieved that they didn't throw me in some basic C300 or E300 More