
Aristocrat Motors
Merriam, KS
Filter Reviews by Keyword
By Type
Showing 1,421 reviews
I continue to be impressed with the professionalism and customer focus of the Service Advisor Donnie Hicks, and the technicians that service my vehicles. They are efficient in the check in process; timel customer focus of the Service Advisor Donnie Hicks, and the technicians that service my vehicles. They are efficient in the check in process; timely in getting my car back to the technician; and always return the vehicle washed and ready to go. Amazing customer service and customer focus. More
They did a nice job taking care of my problem. Bought a brand new jaguar, and the turbo went defective after 800 miles. It took three weeks to get the new turbo over from Great Britain, but they kept me in brand new jaguar, and the turbo went defective after 800 miles. It took three weeks to get the new turbo over from Great Britain, but they kept me informed almost daily, and gave me a nice infiiniti q60 rental car in the interim. The operation was smoothly run, and effortless getting in and out with the details and transition. Given it was a brand new car, maybe one thing they might have done since I only had the car a week before the turbo went defective, and had to wait three weeks to get it back, (through no felt of their own), was maybe throw in a ball cap or a gift card or bottle of wine or something a little extra special just to acknowledge the delay, since it was a brand new car, and should not have had any problems. But overall, I have complete confidence and respect in their service and the way they handled the problem. I would buy another car from them. More
Best car buying experience I have ever had. They were extremely busy, and they still did better than other dealers I have had before. They know how to treat customers! extremely busy, and they still did better than other dealers I have had before. They know how to treat customers! More
Had, as usual, a great car maintenance experience. Emily took control and everything was done perfectly. Thank You Emily and Robert for handling everything professionally. took control and everything was done perfectly. Thank You Emily and Robert for handling everything professionally. More
Great dealerships with service department. Have been taking my Porsche there since 2014 and have no complaints. Exceptional services provided always. I highly recommend this dealership. taking my Porsche there since 2014 and have no complaints. Exceptional services provided always. I highly recommend this dealership. More
Service A on 2019 C300I had the pleasure of working Service A on 2019 C300 I had the pleasure of working with Donnie. He was the epitome of customer service. Very professional and friendly, which is Service A on 2019 C300 I had the pleasure of working with Donnie. He was the epitome of customer service. Very professional and friendly, which is what I look for in someone who works in customer service. More
Aristocrat Motors service department always exceeds my expectations. Everyone is extremely professional and they take great care in servicing my car. Matt has been the best professional to work with. He expectations. Everyone is extremely professional and they take great care in servicing my car. Matt has been the best professional to work with. He always has the answer to my questions. More
Excellent service and great communication keeping me posted on my car. Easy check in and out! Emily was great to work with. All around great. posted on my car. Easy check in and out! Emily was great to work with. All around great. More
I just had my car in for a recall issue and the experience was great. My service advisor was top notch, the loaner car was beautiful and the head service guy fixed an issue that popped up while I w experience was great. My service advisor was top notch, the loaner car was beautiful and the head service guy fixed an issue that popped up while I was there. Could not be happier. More
The new Rover Sport that we just purchased pulls to the left and the steering wheel is not in level position when driving. Service and sales could have done a much better job of pre delivering the vehicle. left and the steering wheel is not in level position when driving. Service and sales could have done a much better job of pre delivering the vehicle. More