Aristocrat Motors

I have two cars from Aristocrat and an additional one that I also take in for service. They have always been top notch and without hesitation, I would recommend this dealership. that I also take in for service. They have always been top notch and without hesitation, I would recommend this dealership. More

I had went in and asked for an oil change, without even asking the. Repair agent tacked on extra services which were not required and just assumed I was going to pay 1000.00 for this oil change and filer c asking the. Repair agent tacked on extra services which were not required and just assumed I was going to pay 1000.00 for this oil change and filer change. After I asked him to break down the estimate he looked at me with Doe eyes assuming I knew abt cars and said it’s point inspection, it’s carbon something filter, it’s a this and that… so I asked again and said I apologize I don’t understand I came in for an oil change and you gave me a whole list of things u guys recommend I do but u tacked it onto my oil change services before explaining it to me assuming I wld just agree and pay it. So I kindly declined and said I only want an oil change. Then 20 mins into the waiting room he came and approached me with a well ur battery is draining and you need to change it today. 407.00 for the battery. So obviously I’ve never owned a Mercedes’ so I said ok, change it. I don’t like feeling like I was forced and pressured to spend more money than I intended and that just put salt on my mouth and left me with the impression of the dealership not caring abt me as a customer, but feeling like they look at me like a sucker atm machine and they wanna suck me dry till I’ve spent enough money to their liking. This was not my first bad experience with them. The first bad experience was when I called to set the appt for the oil change. With that being said if I decide I want to own a Mercedes’ that doesn’t mean I want to burn my money and it’s endless. That means I saved enough money to afford what I want. I didn’t save money for you to assume you cld drain me. That’s not how people get rich , so don’t pressure me to do things . How abt ask me first. More

My most recent automobile purchase was centered at Aristocrat Motors. Bob Brents, in pre-owned sales, remains among the "exceptions" to the rule about used car sales people. No joke. Bob and Aris Aristocrat Motors. Bob Brents, in pre-owned sales, remains among the "exceptions" to the rule about used car sales people. No joke. Bob and Aristocrat were open to negotiation and as a result did not pass on the remainder of their long-term customer service processes. These processes are becoming a more rare and allusive quality among dealerships in this current market. I will return to Aristocrat in the future and suggest you reach out to Bob. More

The service experience is ALWAYS the best. It was the pricing that left me shocked. I had received an email from M-B reminding me that it was almost time for an oil change. The car is an '1 It was the pricing that left me shocked. I had received an email from M-B reminding me that it was almost time for an oil change. The car is an '18, but only has 29,000 miles. A 30k service was already done by the first owner and a 40k service was done during the CPO certification. I scheduled an 'A' service then added a tire rotation and air filter replacement when I arrived for my appointment. My service advisor said it would be $1100 for today's work and suggested a pre-paid maintenance plan for either 2 or 3 services. I don't like confrontations, so I opted to purchase the 2 service plan. I had budgeted $300 for the A service, but went away spending $2000. This is kind of hard to swallow, since I'm now retired and on a fixed monthly income. I may have to start servicing my vehicle at home once again. More

Bought my last car and serviced it a KC Mercedes Benz. Worst experience ever. It made me never want to own another Benz. After 3 years went back to Aristocrat. Now I’m more than Satisfied with Emily in se Worst experience ever. It made me never want to own another Benz. After 3 years went back to Aristocrat. Now I’m more than Satisfied with Emily in service. They go above and beyond. Thank u so much for being kind and attentive! More

I just finished my 20,000 check and Matt was my service advisor. Matt was great, he had all lined up for me when I arrived and made all go very smoothly. I had a few other items that were addressed at good advisor. Matt was great, he had all lined up for me when I arrived and made all go very smoothly. I had a few other items that were addressed at good price and made all very easy for me! More

Emily was awesome. She was very informative, responded quickly and my car runs great! I always receive excellent treatment no matter who assists me. She was very informative, responded quickly and my car runs great! I always receive excellent treatment no matter who assists me. More

5 star personnel and service ; Mike Diaz is an excellent representative of aristocrat and is extremely knowledgeable about the Porsche vehicles! Ben was very knowledgeable about the documents and prepara representative of aristocrat and is extremely knowledgeable about the Porsche vehicles! Ben was very knowledgeable about the documents and preparation of everything for my purchase As the primary contacts with Aristocrat I believe Mike and Ben provided excellent service and knowledge of the Porsche I purchased; I would highly recommend them to my family and friends More

Met and exceeded all my expectations. Nick Haupt was knowledgeable and stepped me through my service options. Nick Haupt was knowledgeable and stepped me through my service options. More

Exceptional service! One person to deal with who communicates directly with me and keeps me updated. I can always easily get to a live person and when I contacted sales a One person to deal with who communicates directly with me and keeps me updated. I can always easily get to a live person and when I contacted sales about trading up on a newer model I was impressed with how informed and responsive they were with my request as well as the follow up. Highly recommend!! More