Aristocrat Motors

Diagnosis Was Appreciated Service Advisor Dan Garcia was pleasant to work with and the Jaguar technician was able to quickly ascertain the source of an annoying chime and then Service Advisor Dan Garcia was pleasant to work with and the Jaguar technician was able to quickly ascertain the source of an annoying chime and then take the step necessary to remedy the cause. More

CPO Purchase Our recent purchase was a CPO CLS550 4 Matic from Aristocrat. Very knowledgeable staff. Nice people to work with. Worked with me to answer all que Our recent purchase was a CPO CLS550 4 Matic from Aristocrat. Very knowledgeable staff. Nice people to work with. Worked with me to answer all questions and tailor the sale to meet our needs. Very accommodating, first rate customer service. Highly recommend. More

Great buying experience Great used car buying experience with Aristocratic. Good price for purchase and trade in. Easy to work with the sales time and flexibility for pre-pur Great used car buying experience with Aristocratic. Good price for purchase and trade in. Easy to work with the sales time and flexibility for pre-purchase inspection. More

Service department excellent Perfect experience having my Mercedes in for service. Very professional and courteous team. Loaner car was beautiful and the customer lounge top-no Perfect experience having my Mercedes in for service. Very professional and courteous team. Loaner car was beautiful and the customer lounge top-notch. Service advisor Scott was A+++ More

Last minute service The folks Aristocrat Mercedes service department we very accommodating when urgent service was needed on my vehicle; I had a punctured tire on a Satur The folks Aristocrat Mercedes service department we very accommodating when urgent service was needed on my vehicle; I had a punctured tire on a Saturday morning and no other tire dealer had the same tire in stock; although they were very busy, the folks at Aristocrat took the time to put a new tire on and send me on my way. Thank you. More

Wish the sales guy worked somewhere else We actually didn't end up purchasing from this dealership, but the salesman we worked with was phenomenal. I really wish they could have matched what We actually didn't end up purchasing from this dealership, but the salesman we worked with was phenomenal. I really wish they could have matched what I ended up with elsewhere, because I'd buy a vehicle from Daniel in a heartbeat. He's not pushy, he's not rude, and he really went out of his way to try and find me what I wanted. I really appreciated his time and attitude, especially since I'm not what I'd consider to be your typical "aristocrat" shopper. I came in in jeans and sneakers and he treated me just the same as the dude in a suit he was talking to before me. Wish I could say the same for the front desk lady, though. She's not super friendly if you don't look like you roll in a bathtub full of money every night. She actually used the word "mooch" when talking to us. Maybe that means something different in England, but here in the states it's pretty offensive when you've worked your xxx off to be able to buy a nice car, ma'am. More

Oddest dealership experience Wife and I went in to check out the new Alfa Romeo Giulia. The Jaguar salesperson showed us the vehicle in the lot, then told us we should get a Camry Wife and I went in to check out the new Alfa Romeo Giulia. The Jaguar salesperson showed us the vehicle in the lot, then told us we should get a Camry/Accord save up for 5 years and then come back to get something we really want (??? that's pretty assumptive of our financial situation from a 2 minute interaction). We were then dismissed and basically ushered out. Wife and I looked at each other (sure we were in casual gym clothes, both in our mid-30s and she drives a pretty sweet luxury Subaru Outback ha - not!) and realized we got profiled! We immediately went up to Northtown Fiat/Alfa Romeo and got to learn more about the vehicle, options, test drive, etc - fell in love with the car and will be picking our car up next week. More

They made some repairs and detailed my Porsche like new! They were very responsive and kept me informed. I will use them again and highly recommend. My car looked great after the detailing and smells like ne They were very responsive and kept me informed. I will use them again and highly recommend. My car looked great after the detailing and smells like new. More

Worst dealership ever We bought a Porsche Macan from Aristocrat Motors. After owning the Porsche for almost a year we decided to contact the dealership to trade for a Rang We bought a Porsche Macan from Aristocrat Motors. After owning the Porsche for almost a year we decided to contact the dealership to trade for a Range Rover we seen on line. We received one call from the sales team with a trade in quote $5,000.00 less than another Range Rover dealership out of state we decided to take the better deal for us. We then contacted the Porsche sales manager for our refund from Gap ( which we are entitled to) After making several phone calls (mostly leaving message after message/because the person to contact would happen to be off the day I called, time after time, (along with several email We've been lied to and given the run around on when we can expect to receive our refund for our gap coverage. Now it's been over 2 months and still no refund. It should be a simple fix just write us a check for the money you owe us!!!! This was the first time for us buying from Aristocrat (we've owned several Porsches over the last few years and not once have we been treated as we have here. We will never buy another car from this dealership. Our business will be taken to Tulsa where we are treated with respect and not lied to as we have been here. More

Worst Customer Service that I ever experienced Of all the Mercedes Benz dealers that I had my vehicles serviced at, this is undoubtedly the worst. The service agent does not care to listen to the c Of all the Mercedes Benz dealers that I had my vehicles serviced at, this is undoubtedly the worst. The service agent does not care to listen to the customer's issue and invariably 'fixes' the wrong thing, (at great expense to the customer), that does not address the root cause of the problem. Worse still, the dealership takes no accountability/responsibility for their misdiagnosis. They make the customer pay for the next attempted fix, (even though the first fix ‘failed’ within the so-called ‘warranty period’). Sounds like a nice money making schema to me. To add insult to injury, the service manager sides with the service agent, so there is no one that the customer can really escalate the issue to. I have been to this dealership more than once, so I know that this is not a one-time thing; this agent does not have the interest of the customer in mind. So, why do I go back to them? Because this company owns all the Mercedes dealerships within a 200-mile radius of Lawrence KS, so I really do not have a choice. This is probably the crux of the issue: they have no competition and so can exploit the custom as much as they want. Regards Exasperated Customer More