Aristocrat Motors

My wife snd I purchased a GLC in May and received excellent from sales rep Chris. However, two weeks later when my 1998 C230 needed to be towed to Aristocrat for service, the experience was very dif excellent from sales rep Chris. However, two weeks later when my 1998 C230 needed to be towed to Aristocrat for service, the experience was very different. It took over a week for the problem to be diagnosed and repaired. In fact I had to visit the shop to get them moving on the car! It was returned with grass all over the lower rear as though it was just backed up into a field. I guess it was too old for them to be bothered with. Of course they had additional service recommendations for thousands of dollars. Well, the car is in great shape and those news ones they are selling won’t look as good as my C230 as they age. The way people treat cars today! Wont even be close. Won’t make it to 23 years running like this one and not a scratch on it! By the way I got the recommended work done for a third of Aristocrat’s cost. i would recommend training on treating all customers and cars the same. Get your eyes off the bottom line and provide the same service to all customers and cars! More

Excellent service in all respects. Timely, efficient and well handled. Emily Petermann handled all aspects very well. She explained it all easily and smoothly. She answered all my que Timely, efficient and well handled. Emily Petermann handled all aspects very well. She explained it all easily and smoothly. She answered all my questions quickly and with confidence. Highly recommend her and the dealership. More

This dealership was absolutely fabulous to me. They put a new wiper blade on and took the time to help me understand my GLA better. I didn’t feel like I was just rushed in and out. The service cre They put a new wiper blade on and took the time to help me understand my GLA better. I didn’t feel like I was just rushed in and out. The service crew was really concerned about getting everything right and making sure I was completely satisfied. I even got a car wash! More

Took our E class in for service and Donnie did a wonderful job. He explained what needed to be done. Write up the ticket quickly, got us a loaner and explained everything when we picked up our car. wonderful job. He explained what needed to be done. Write up the ticket quickly, got us a loaner and explained everything when we picked up our car. More

I have bought 2 vehicles from this dealership under previous management with good experiences. I attempted to trade a vehicle recently and the salesman was extremely rude and belittling. He tried to te previous management with good experiences. I attempted to trade a vehicle recently and the salesman was extremely rude and belittling. He tried to tell me my excellent condition. BMW M3 would go to auction and offered me $10k below trade value for the car. I trade a lot so I’m not worried about getting value for my car or finding another one like the Porsche I wanted here. I just thought that the service was extremely rude, especially for a returning client. More

My most recent experience with the service department was outstanding. I was greeted on arrival, and immediately led to my service tech, Donnie Hicks, who took care of my concerns with the car. I was contac outstanding. I was greeted on arrival, and immediately led to my service tech, Donnie Hicks, who took care of my concerns with the car. I was contacted later in the day to be updated on anything new that the mechanics might have found. I couldn't ask for more! More

Customer care needs improvement. Routine maintenance is very expensive!Service representative need to be courteous Routine maintenance is very expensive!Service representative need to be courteous More

Aristocrat provides great service. They know my car and make recommendations to keep it in great shape. Matt Minor has worked with me for years and is a great asset. They know my car and make recommendations to keep it in great shape. Matt Minor has worked with me for years and is a great asset. More

The Mercedes service dept at Aristocrat Motors is very thorough with all the work they do on my car. I love working with the service managers as well. Very friendly and knowledgeable people. I would re thorough with all the work they do on my car. I love working with the service managers as well. Very friendly and knowledgeable people. I would recommend them to anyone. DaveK More

I have always been taken care of at Aristocrat. Emily is an excellent service representative. Emily is an excellent service representative. More