Aristocrat Motors

Excellent, prompt service. I received immediate attention when I arrived at the scheduled time. The work was finished on time and the check out procedure was quick and easy. An I received immediate attention when I arrived at the scheduled time. The work was finished on time and the check out procedure was quick and easy. And the work was done correctly. .Also had the best car wash ever!! More

New 2018 Range Rover Velar with electronic issues-warranty Parking aid was coming on every time we stopped at a stop sign or got close to other cars, very annoying noise all the time. Radio sometimes not worki Parking aid was coming on every time we stopped at a stop sign or got close to other cars, very annoying noise all the time. Radio sometimes not working too.. The service dept. put in new front sensors and loaded on all new software. That took care of the problem. They had my car for 10 days, I told them to not give it back to me until it was fixed!!! Had only a little over 600 miles on it so I was not expecting to have to deal with this major of a problem since it is a high-end car. But problems do happen and Dan wanted it fixed as badly as I did. I'm an Acura person, had 3 before I decided to try this neat Range Rover. All seems to be well now so I will be a happy camper if it continues to stay that way. More

Dan the man Air quit working. Dropped off the car and Dan Garcia had my loaner waiting. He sent me a text so if I needed anything I could text him. Great communic Air quit working. Dropped off the car and Dan Garcia had my loaner waiting. He sent me a text so if I needed anything I could text him. Great communication and they got everything fixed. Dan was out to lunch when I came to pick up the car and one of the other guys stepped right in and helped. Also the enterprise loaner team is very friendly. Great experience. Thanks Aristocrat. More

New SUV Purchase - My wife and I were celebrating our anniversary a few weeks late, taking a short weekend trip to KC for a concert, dinner and most importantly to purch My wife and I were celebrating our anniversary a few weeks late, taking a short weekend trip to KC for a concert, dinner and most importantly to purchase a new vehicle. After doing online research for over a year, and pre-arranging financing through our bank, we made the decision to buy an MB SUV. We picked four choices online, and headed to Aristocrat - Unannounced. We were dressed very casually, as this was a getaway weekend. The receptionist was great, as three male salesmen didn't have time for us. Luckily, Judy Joy was there and happy to help us - in our t-shirts and shorts. We informed Judy that we were there to buy a car - not lease - today, and we had 72 minutes to get it done. (Had to get to the hotel and the concert.) We checked out the four cars on our list, and two were available to drive. I drove both, and my wife picked the bigger car. we came back, made one offer, and it was accepted through the sales manager JC, who was very gracious in every respect. Spoke to Cheryl about some accessories, and got out in 75 minutes. Most of our time spent that day was waiting on our bank, as it was a Friday. We decided to come back the next day to pick up the car, and that took some time, as we needed some instruction, having driven a much older Volvo for many years. Everyone that we actually worked with was pleasant, courteous and professional. The only disappointment was that we were treated like a hot potato by three male salesmen. Everything else went without a hitch, and we will be happy to deal with Aristocrat in the future. More

Repair Got me in quickly for unusual noise. Diagnosed and remedied. First class customer service. Provided a superb loaner for two days which I enjoyed drivi Got me in quickly for unusual noise. Diagnosed and remedied. First class customer service. Provided a superb loaner for two days which I enjoyed driving. More

Just great service and gave me a loaner!!! Great people! Treated me like a queen! Also gave me a loaner car. I couldn't have asked for more. It took out any hassle of getting your car servi Great people! Treated me like a queen! Also gave me a loaner car. I couldn't have asked for more. It took out any hassle of getting your car serviced. More

Negative experience This is Benjamin H. I took in my 04 Mercedes for issue with something draining battery. After 3 weeks they said it needed new battery due to using ol This is Benjamin H. I took in my 04 Mercedes for issue with something draining battery. After 3 weeks they said it needed new battery due to using old test after using new tester other times. Then sunroof didn't work after getting it back and advisor acted like it was my fault and they wouldn't touch it but the vinyl liner was closed when I always leave it open to let in the sun. This is second time with negative experience More

Excellent service "Check engine" light issues and Joe took care of me and my vehicle. Was able to provide a loaner and made the necessary repairs to get my car working "Check engine" light issues and Joe took care of me and my vehicle. Was able to provide a loaner and made the necessary repairs to get my car working well again. Top quality staff and work. More

Attention to detail lacking Initial setup of service was fine, loaner vehicle received, however attention-to-detail after the service was subpar. Vehicle return without panels pl Initial setup of service was fine, loaner vehicle received, however attention-to-detail after the service was subpar. Vehicle return without panels placed thus I travelled home with a vehicle that had exposed wiring in the back. This is just a continued pattern with Aristocrat Motors. What are they vehicle from this company, was told it would be a 2018, 2017 received. Cannot say anything positive about customer service after the sale. Paid for service warranty was not honored at the time vehicle was serviced.. Will be seeking a new place to have my vehicle maintained. More

Quality experience I have a Mercedes SL550 and will not take it anywhere else for service. Easy to make appointments on line and communicate with my service coordinator I have a Mercedes SL550 and will not take it anywhere else for service. Easy to make appointments on line and communicate with my service coordinator Matt minor. Seamless every time. More