Aristocrat Motors

Quality people and quality service Once again, I received outstanding service and in my case I had a problem that had to be addressed immediately. Fortunately I was able to get to the Once again, I received outstanding service and in my case I had a problem that had to be addressed immediately. Fortunately I was able to get to the dealership prior to closing and Matt treated me as if I was the first appointment of the day and not some last minute annoyance at the end of the day. Everything was taken care of by the following afternoon. More

routine service Initial service (1000 mi) on C300 4matic to include two recalls Arrived at 8 30 am and was informed that service would take approximately two hours T Initial service (1000 mi) on C300 4matic to include two recalls Arrived at 8 30 am and was informed that service would take approximately two hours Three plus hours later the car was ready and as I left the dealership discovered that the radio no longer worked Returned to the dealership where they returned it to the service where it was repaired. finally left the dealership after 1 30 pm , The routine service call turned into a five hour ordeal More

Service review I scheduled my 10,000 check up on line. Upon arrival Joe Sauceda was waiting for me and greeted me at the door. i sat tin the lounge area on a confer I scheduled my 10,000 check up on line. Upon arrival Joe Sauceda was waiting for me and greeted me at the door. i sat tin the lounge area on a conference call for 1 1/2 hours and then my car was ready no glitches, smooth, pleasant it was like i was still in my own office More

New Porsche sales experience I took delivery of my 2019 Porsche Carrera August 24th. My sales consultant was Katya Basov and she was awesome! This is my second Porsche I've purcha I took delivery of my 2019 Porsche Carrera August 24th. My sales consultant was Katya Basov and she was awesome! This is my second Porsche I've purchased from Katya and both experiences were great. She's very focused, Porsche knowledgeable and she has a wonderful personality,(and she just happens to be beautiful as well!!).Buy your next Porsche (or any other make in the Aristocrat inventory from Katya), you won't be disappointed!!She's the best.😀 More

Service Department Wife had her car service and was treated poorly. She was treated as if she was inconveniencing the employee. They were short and disrespectful. She Wife had her car service and was treated poorly. She was treated as if she was inconveniencing the employee. They were short and disrespectful. She was told that loaner vehicles were not available until after 4pm, and yet there were other customers were provided this service. If another dealership was closer we would take business there. More

New Tires - Charlotte Everything was great! Everyone was pleasant and I appreciated all the extras with the new tires such as topping off all the fluids. Also great commu Everything was great! Everyone was pleasant and I appreciated all the extras with the new tires such as topping off all the fluids. Also great communication from Don on how things were going. I will definitely return when needing service again. More

Very nice service and staff!! I had a wonderful experience!! They are very friendly and do their job done well!! I recommend this place!! Thank you so much!! Nick Haupt!! I had a wonderful experience!! They are very friendly and do their job done well!! I recommend this place!! Thank you so much!! Nick Haupt!! More

Buying a Jag from Aristocrat Motors Working with Dennis Maas at Aristocrat Motors was not just pleasant but extremely efficient. My wife and I bought a 2018 Jaguar E-PACE for her use. De Working with Dennis Maas at Aristocrat Motors was not just pleasant but extremely efficient. My wife and I bought a 2018 Jaguar E-PACE for her use. Dennis and his manager Joe Sirna worked like two peas in a pod. Every time something needed to be done, they were on it immediately and effectively. The car is fantastic and the service was great. I recommend working with Dennis. More

Terrible customer service Aristocrat is an OK place to buy a vehicle if you're oozing in cash, but I would not recommend their Land Rover/Jaguar service department to anyone, f Aristocrat is an OK place to buy a vehicle if you're oozing in cash, but I would not recommend their Land Rover/Jaguar service department to anyone, for any reason. Can't seem to get things fixed right the first time or you need to repeat yourself 2-3 times to get it through to them what needs to be fixed. Set an appointment and when you show for it they reply is, why are you here? This is after they "made" the appointment. They say they'll do something then it never happens. Some of their service reps should take People Skills 101! We always got the feeling we were second class citizens when there. NEVER AGAIN. . More

Consistent exceptional service Having driven Mercedes vehicles for the past 20 years, I can attest to the quality of both the product and the service you receive at Aristocrat Motor Having driven Mercedes vehicles for the past 20 years, I can attest to the quality of both the product and the service you receive at Aristocrat Motors. Matt Minor is my service representative and he is exceptional; recently I have used the Express department and Don Dickinson also provides amazing service. Everyone communicates well and provides specific information about my automobile in a friendly and respectful manner. I wouldn't go anywhere else! More