Aristocrat Motors Pre-Owned Lee's Summit

Terry and his manager created a deceptive and fraudulent scheme for me, an out of state buyer. I would advise buyers to seek their car purchases from another reputable dealership. Buyer beware! scheme for me, an out of state buyer. I would advise buyers to seek their car purchases from another reputable dealership. Buyer beware! More

I typically don't write reviews, but I felt it necessary to share my experience with Chris Abuhl to help others avoid similar issues. I purchased a Porsche Macan in June 2023 along with a warranty. Unfortun to share my experience with Chris Abuhl to help others avoid similar issues. I purchased a Porsche Macan in June 2023 along with a warranty. Unfortunately, things did not go as smoothly as expected. Chris made an error by recording the wrong odometer reading, which caused a delay in processing the paperwork. It took nearly a month to correct the mistake, and I had to send multiple follow-up emails to get it resolved. In August, I had questions regarding the warranty coverage for my vehicle and the possibility of canceling the policy. It was extremely difficult to get a response from Chris. On average, I waited two to three weeks for a reply, and sometimes there was no response at all. Recently, I decided to cancel my warranty and reached out to Chris again. However, I was told he was busy assisting other clients. I left a message requesting a callback, but he never contacted me. I ended up canceling the warranty through another representative. Since Chris is the financial advisor at Aristocrat, I still had to deal with him for certain matters. When I inquired about the check that was mailed from the warranty company and asked him to explain the process and the actual refund amount, he couldn’t provide a clear answer. Instead, he put me on hold and then hung up the phone. Throughout this entire process, it felt like Chris was either disinterested or simply didn’t know what he was doing. After many attempts to reach him, we finally spoke on the phone, and I asked about the check. He told me to come pick it up at the dealership. When I inquired about the refund amount, which I expected to be around $3,000, he mentioned $1,300. I asked for an explanation, but he kept saying, "Sorry, I don't have it on me right now. I will go and check." My experience with Chris Abuhl has been one of the most frustrating in my life. As someone who works in the healthcare industry and sees nearly 30 patients daily, I question how someone with such poor communication skills and follow-through can be a financial advisor at a dealership. I have all the recordings and emails from our interactions since the day we met, and I anticipated these challenges. I hope this serves as a lesson for Chris and a warning for others. More

Everything was made excellent from the introduction to Bill Wilkerson to the sale of the car. As he says, 'buying a car should be fun". He has exceeded my expectations every step of the way.. Thank you Bill Wilkerson to the sale of the car. As he says, 'buying a car should be fun". He has exceeded my expectations every step of the way.. Thank you for having such an honerable man on staff to help people like me purchase a car I have looked to buy for years. He has been the best I have worked with in my 67 years. ~jeff More

All staff except for finance was great. purchased a used car with cash and finance did everything under the sun to try and sell me multiple warnings I had to repeatedly tell them I didn't purchased a used car with cash and finance did everything under the sun to try and sell me multiple warnings I had to repeatedly tell them I didn't need all while trying to lay a guilt trip for not buying them. More

I was greeted as I walked in. Tyler Gerlt kept in contact with me throughout the entire process and was very on top of it and addressed all of my concerned. Very professional and Tyler Gerlt kept in contact with me throughout the entire process and was very on top of it and addressed all of my concerned. Very professional and assisted me every step of the way. The process was made so efficient and because of Tyler I felt confident knowing my vehicle was being taken care of. From towing to pick up the process was easy and service was excellent. More