Ardmore Toyota

Ardmore Toyota responded

Thank you for your wonderful feedback! I’m delighted to hear that your purchasing experience at Ardmore Toyota was easy and simple. It’s great to know that both Osman and Q provided you with fantastic service. I appreciate your support and hope you enjoy your vehicle for many miles to come. Feel free to visit us again soon! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com

Ardmore Toyota responded

Thank you for your fantastic review! I’m pleased to hear that your experience purchasing your Toyota Highlander at Ardmore Toyota was painless. Osman is indeed a valuable member of our team, and I appreciate your recognition of his friendly and efficient service. I hope to see you again soon, and thank you for recommending us! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com

Ardmore Toyota responded

Thank you for your wonderful review, Jacob! I’m thrilled to hear that Os made your car-buying experience smooth and simple. It's great to know that this is your second positive experience with Ardmore Toyota. I truly appreciate your loyalty and look forward to assisting you again in the future! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com

Ardmore Toyota responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had an excellent experience at Ardmore Toyota and that Osman provided you with such professional and helpful service during your purchase of the Toyota RAV4. Your recommendation means a lot to me, and I appreciate your kind words. I look forward to assisting you again in the future! Enjoy your new RAV4! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com

Ardmore Toyota responded

Dear Mr. and Mrs. Montoro, Thank you for taking the time to share your feedback. I truly appreciate the opportunity to speak with you personally regarding your experience. I understand how disappointing it was to learn that the vehicle you intended to purchase was no longer available. While this situation resulted from a breakdown in communication, I sincerely regret the frustration and inconvenience it caused. Although we were unable to find the right replacement vehicle during our conversation, I want you to know that I remain committed to helping. I have continued searching for a RAV4 that fits both your budget and your preferences, and I will gladly reach out if we locate one that meets your needs. At Ardmore Toyota, we value honesty, transparency, and long-term relationships with our customers. While we regret that this experience did not reflect the standard we strive to provide, we appreciate your feedback and the opportunity to learn from it. Thank you again for your time, and I hope we have the opportunity to earn back your confidence. Ed Correa, Sales Manager, Ardmore Toyota, 610-645-5000, ecorrea@ardmoretoyota.com

Ardmore Toyota responded

Thank you for your kind words, Marshall! I’m thrilled to hear that you had a great experience purchasing your new vehicle with Ardmore Toyota. I appreciate your recommendation and look forward to serving you again in the future! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com

Ardmore Toyota responded

Thank you for taking the time to share your feedback. While we never enjoy learning that a customer left disappointed, we do value the opportunity to review experiences like yours, learn from them, and improve. Continuous improvement and accountability are important parts of our culture, and we take concerns like yours seriously. After reviewing the circumstances surrounding your purchase, we understand that there were frustrations and communication challenges throughout the process. While we respectfully believe there is additional context surrounding some of the events described, we recognize that the overall experience did not meet your expectations, and for that we are genuinely sorry. We appreciate the productive conversations that our management team, including Ed Correa, has had with your spouse regarding these concerns. Those discussions have been constructive, and we remain committed to listening, learning, and working toward a positive resolution. Most importantly, we value the relationship we have built with you over the years and hope this experience does not define your overall impression of our dealership. We are committed to earning back your confidence and welcome the opportunity to continue the conversation. Thank you, Cliff Mackay, Director of Vehicle Operations, Ardmore Toyota, 610-645-5000 x255, cmackay@ardmoretoyota.com.

Ardmore Toyota responded

Thank you for your wonderful review! I am pleased to hear that your experience with Osman regarding your daughter's RAV4 was so positive. It's great to know that we could make her first car buying experience memorable. I appreciate your trust in Ardmore Toyota and look forward to assisting you again in the future. Safe travels and we hope your daughter enjoys the new RAV4! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com

Ardmore Toyota responded

Thank you for your wonderful review! I’m thrilled to hear that you received great service and that everything was perfect during your experience at Ardmore Toyota. Your appreciation for my salesman means a lot to me. I look forward to assisting you again in the future! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com

Ardmore Toyota responded

Thank you for your kind review, Gabriel! I’m thrilled to hear that you received excellent service at Ardmore Toyota and that your delivery matched your specifications perfectly. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Qasim Azad, Sales Director, Ardmore Toyota, 610-645-5000 x.260, qazad@ardmoretoyota.com