Archer Kia

As a 74 year old Senior Citizen, I never thought I'd have to write a complaint letter on a car dealership but here goes. After I had my car towed into Archer Kia Dealership Service Department on a late Satur to write a complaint letter on a car dealership but here goes. After I had my car towed into Archer Kia Dealership Service Department on a late Saturday Evening because it would not start at all. The tow truck driver told me he had left my key with Georges( that wasn't the name and I later realized there was a language barrier). I called the service department on Monday and spoke with Gary giving him this information and he immediately told me he would have to find out what person had the key and he didn't know what shift the individual may be working. No problem for me! He then said immediately afterwards he'd call me back and it may take 2 to 3 weeks before he could give me a diagnosis very bluntly. He did not call, I called him back to find out if he had #1 found the key and 2) they could not get a mileage and they were trying to get the car moved. His behavior wasn't customer friendly and he again informed me it could possibly take 2 to 3 weeks and also indicated there were no loaners or rentals. After being frustrated by his unfriendly response, I asked that my car be placed for towing to another dealership, of whom I have a great relationship with. I came in ( was told my car was not in the place he suggested to me and I had to drive around on the lot to find it),signed and picked up my keys. Customer relations does not just happens, it has to be taught and his attitude was not one in which he should be working with customers. He was in a mood of it's not any real concern of mine! More

100% unethical experience, don't waste your time - visit any other Kia dealership the one in Dickinson Gay family Kia a great place to start any other Kia dealership the one in Dickinson Gay family Kia a great place to start More

2017 Niro delivered last Tuesday night after drained battery and unable to start car. It is now Monday afternoon (6 days later) and no diagnostic and no word from (Gary) service manager after told he w battery and unable to start car. It is now Monday afternoon (6 days later) and no diagnostic and no word from (Gary) service manager after told he was on the other line this morning, but would call. Phoned again at lunch but told he was at lunch but wound call ASAP. 3:20p now and no call from Gary. Poor response, poor customer service and unable to get my car checked. More

Very very rude!!!!!!! I would definitely NOT recommend going there unless you want to be spoken down to and treated like your stupid. Just awful. going there unless you want to be spoken down to and treated like your stupid. Just awful. More

It's hard to know where to start with this place. There's a different problem every time. Last time I dropped my car off at night. Was told to put key in drop box which is so shallow that I could easily take a different problem every time. Last time I dropped my car off at night. Was told to put key in drop box which is so shallow that I could easily take my keys and everyone else's keys out of it. Too scared to leave my car since I'd like to have it back! I could have stolen any car I wanted. This time called ahead. Explained exactly what I needed done. Was told 2 hours maximum. Drove 1/2 hour to get there. Was told longer than 3 hours when I arrived. Probably not ready until the next day. I had one service guy with no mask and another with a chin diaper. I kept backing up but he wouldn't give me any space. The trim and weather stripping are both breaking off. Warranty doesn't cover it because it's broken. I thought that's what a warranty was for!! Apparently it's my fault that the trim broke off the car when I was driving it. Exactly what way am I supposed to drive so that pieces don't randomly fall off the car (Kia Soul)??? I had planned to get a few things fixed and buy a new car but it definitely won't be here. Also beware, once they have your info they will call relentlessly and there is nothing you can say to stop it. More

Used Car Represented As New Archer Kia has a 2018 Soul listed as new with 85 miles on their website. Per Jose Sorto, the car is not new but has been titled and currently has 16,0 Archer Kia has a 2018 Soul listed as new with 85 miles on their website. Per Jose Sorto, the car is not new but has been titled and currently has 16,000 miles. When this was brought to his attention, his response was that a third-party company runs their website and must have made a mistake. Over a week later the car is still listed on their site as new. More

Manager ED, a Liar !!! Brought my Kia Sorento(2018) over to have an oil change and tire rotation. Noticed a week after I left that 2 of my lug nuts were missing. Took it ba Brought my Kia Sorento(2018) over to have an oil change and tire rotation. Noticed a week after I left that 2 of my lug nuts were missing. Took it back out there and the manager stated that I brought it out there like that. Now these lugs weren’t expensive, I could have easily bought 2 for less that $10 and replaced them but it was the principal of the whole thing. I brought my car out there with all lugs in tack and that’s how I expected to pick it up. Ed the manager was horrible and he has all those certificates on the wall out there for what ??? I asked him what my compensation would be for the time I had to spend coming back out there and his reply was, that’s your problem....Ed needs a class in customer service and if I should have my car serviced out there again, I will definitely take pictures of my vehicle from all sides because who knows, it could be damaged by them and old Ed will say, that’s your problem....😖 More

8 month headache Bought my brand new 2019 Kia Sorento at Archer. I WAS very excited since they gave me a huge deal. A few weeks later I noticed it would have random mo Bought my brand new 2019 Kia Sorento at Archer. I WAS very excited since they gave me a huge deal. A few weeks later I noticed it would have random moments where it struggled to turn on and making 19 mpg on the HIGHWAY filling up my tank quite often. I took it to Archer where I felt like they thought I did not know how to turn a car on. Days later they called back to say my car was fine. After 8 months of struggling with the same issues my car gave out completely. I chose to have my car taken to Joe Myers Kia 20 miles out from me rather than Archer Kia that is less than 3 miles away since Archer kept giving me the runaround!!! Joe Myers Kia informed me I was sold a brand new car with bad battery cells. So bad they had no idea how Archer could have overlooked this and let me drive out the lot with it. I quickly hit 30.4 MPG on the highway leaving Joe Myers with a new battery. Thank you so much Joe Myers for taking my issue seriously. I can only imagine how much MONEY I HAVE WASTED ON GAS for the past 8 MONTHS because of an issue that Archer kept overlooking. More

First buying a car in 9 years My sales person Paul was amazing and very helpful. I purchased a used Kia Sportage so far so good. I had my previous Kia for 9 years almost 200,000 mi My sales person Paul was amazing and very helpful. I purchased a used Kia Sportage so far so good. I had my previous Kia for 9 years almost 200,000 miles. Great cars More

SOLD ME A LEMKN. CAR BROKE DOWN BEFORE MY FIRST PAYMENT!!! CAR BROKE DOWN WITHIN A MONTH, HAVEN'T EVEN MADE ME 1ST PAYMENT YET.. HAD IT TOWED TO ARCHER KIA AND BECAUSE OF NO WARRANTY I HAD TO PAY HUNDREDS FOR CAR BROKE DOWN WITHIN A MONTH, HAVEN'T EVEN MADE ME 1ST PAYMENT YET.. HAD IT TOWED TO ARCHER KIA AND BECAUSE OF NO WARRANTY I HAD TO PAY HUNDREDS FOR A THERMOSTAT, BUT I WAS ASSURED NOT TO BE WORRIED ABOUT NO WARRANTY BECAUSE IT'S A "GOOD RUNNING CAR". I ARGUED IT'S BEEN LESS THAN A MONTH AND HAVEN'T MADE MY FIRST NOTE, YET YOU THINK IT'S FAIR THAT I SHOULD PAY FOR THIS??? PLUS I'M MISDINGYA UNPAID DAY OF WORK!!! THE CAR STILL DOESN'T PERFORM CORRECTLY, HOW LONG BEFORE IT BREAKS DOWN AGAIN??? AGGRAVATION EVERY DAY I'M IN THAT CAR.GOT SOLD A LEMON, EXCEPT THE PURCHASE PRICE ISN'T THE COST OF A LEMON. GO ELSEWHERE FOR YOUR VEHICLE. More