Arapahoe Hyundai

I went to Arapaho Hyundai for a recall appointment that I made. I pulled in and Brian McClure came up to my car window. He could not find my apartment that I made on the Friday before. So he started to blame made. I pulled in and Brian McClure came up to my car window. He could not find my apartment that I made on the Friday before. So he started to blame me for not making a appointment. Then he forcefully told me to get out of my car and to fallow him to his desk. I fallowed him to his desk and he made me wait about 10 minutes as he did nothing to make my new appointment. He told me now I have an appointment because it was done by someone who knew what they were doing. Then he forcefully told me to get into my car and leave. Then he came back up to my car window. He then told me to go out the garage and take a left out of the lot. He also told me to not be a dumb xxx and side swipe the cars. Then he said hopefully they let me leave. He was a complete xxx of a man. More

Purchase a 2021 GV80 in mid November 2021. Put $10,000 down financed the balance withe their finance manager Bill Surina. As of January 10th, 2022 I have not received any paperwork on the car, on how to m down financed the balance withe their finance manager Bill Surina. As of January 10th, 2022 I have not received any paperwork on the car, on how to make payments on the car. I have left over 26 phone messages on the finance managers phone and only finally got one return phone call about December 18. He assured me all was In Process and I should have the finance paperwork before December 28th. And if not I would have to make a payment by 12/28. Since then left over 10 phone messages with finance manager and general manager but no One had called back to explain the delay. No customer service. More

I purchased a car prior to the sale to a new owner. The new owner claims to have no information from prior to 10/26/21, and have totally ignored me. I have no plates or any confirmation that the prior owne new owner claims to have no information from prior to 10/26/21, and have totally ignored me. I have no plates or any confirmation that the prior owner sent registration and plate requests to DMV. BUYER BEWARE! More

We purchased a 2021 Palisade In June from Arapahoe Hyundai, finance director Bill Surina told us that we should purchase the Risktheory total protection package in case we need a new windshield or we Hyundai, finance director Bill Surina told us that we should purchase the Risktheory total protection package in case we need a new windshield or we need to remove some scuffs or dents ( we bought the white car). Bill also told us he has a customer who is on his 5th windshield because Palisade's windshields are bad and get damaged pretty easy, also there is no limit on how many claims you can file. In August we travel to the mountains and a small pebble hit our windshield we notice a small 3-inch crack on our windshield, I called Risktheory total protection and was told it's not covered and we need to call Arapahoe Hyundai. Also, a guy from Risktheory total protection told me they received so many calls from customers who purchase protection plans, and he doesn't understand why the FINANCE DEPARTMENT AT THIS DEALERSHIP is giving customers false information. I've emailed and called our salesman Rami, he try to help but I guess it was out of his control. Bill finally answered my phone call after 1 month and promises me he will order a new windshield and it should be ready for the last week of October because it's back-ordered. I told him we are leaving for a vacation at the end of October and will be back in November, Bill said no worries when you back call me and your windshield will be here waiting for you. Starting November 7, 2021, I left 6 messages for Bill Surina, send him 2 emails, left messages for general manager James Crowley, left messages for general sales manager Albert Risch NUMEROUS TIMES, and have gotten no response. Today I called again to speak with the general manager ( he was very busy) so whoever pick up the phone told me that the dealership was sold on October 26, 2021, and they don't responsible for whatever happened before that day. Secretary at Arapahoe Hyundai told me I have to call Risktheory total protection package BECAUSE THEY ARE LYING, THEY HAVE TO REPLACE MY WINDSHIELD, THEY KNOW COMPANY ( DEALERSHIP) WHERE I PURCHASE MY CAR IS NO LONGER IN BUSINESS). I'm beyond frustrated at this point, I will file a complaint with Colorado Auto Industry Division maybe this will help somehow. Do not buy any protection plan thru this dealership it's not worth your time and money! What they do is deceptive trade practice, bait and switch advertising, I will file a complaint with a dealer board sometime next week! More

Price gouging. Wanted 15% above MSRP!!!! I think this just taking advantage of the car shortage and making it worse.. just taking advantage of the car shortage and making it worse.. More