Arapahoe Hyundai

My wife went car shopping last Saturday,we had a very strict budget.thats when we met Brian wheeler. Brian found 6 cars we drove 2.Brian is the best. He met our needs and beyond.We will definitely recomm strict budget.thats when we met Brian wheeler. Brian found 6 cars we drove 2.Brian is the best. He met our needs and beyond.We will definitely recommend Brian to our friends and family. Thanks Brian.oh by the way I love my Sante fe.!!!!!!!!! More

The service department was excellent as always with friendly and knowledgeable advisers. Edgar from finance and Tony from sales were the rudest and most unfriendly people I have ever dealt with from a friendly and knowledgeable advisers. Edgar from finance and Tony from sales were the rudest and most unfriendly people I have ever dealt with from a dealership. More

Was my first time taking the car in for service at the dealer so i didn't know what to expect. But my experience was positive and Mark was just a professional. dealer so i didn't know what to expect. But my experience was positive and Mark was just a professional. More

Seems hard to get a service appointment I didn't get Seems hard to get a service appointment I didn't get what I thought I was getting First time I was told I would get a call but never did Seems hard to get a service appointment I didn't get what I thought I was getting First time I was told I would get a call but never did More

Great service every time I come in. Polite, professional and deliver when they say they will. Alex Massey-Ocampo service advisor was great!!! Thank you for a wonderful experience every time I bring my car and deliver when they say they will. Alex Massey-Ocampo service advisor was great!!! Thank you for a wonderful experience every time I bring my car in. More

Very clean center and friendly People available for any questions. But I do wish that they had more of a used cars to choose from. questions. But I do wish that they had more of a used cars to choose from. More

Alex did a great job of providing great service. By keeping me updated and communicating effectively. Telling me with the apple car play if this problem happens again to bring it in, so they can figur keeping me updated and communicating effectively. Telling me with the apple car play if this problem happens again to bring it in, so they can figure out what is going on and see if it needs to be replaced. More

The Sales Agent, Moses Solomon was excellent. He was well knowledged in his job. He was very polite, patient and answered all our questions. He was very easy to work with. However when it came to working wit knowledged in his job. He was very polite, patient and answered all our questions. He was very easy to work with. However when it came to working with the Credit Finance Officer, Edgar Felix, he was very rude and dishonest. We first arrived at Arapahoe Hyundai, in Denver, CO at 3:00 PM. WE didn't get out until 11:30, P. M. The negotiation process was very stressful and too much pressure. We made a decision on a brand new Hyundai Santa Fe, SEL. The price tag on the window was $32,825.00. with a $1000.00 discount on any New Hyundai purchased. Plus Moses, promised he would give us the Cross rails, Tint for the windows and a clear bra for the hood for FREE. He said he would make us happy with our new car. They offered me $3000.00 on my 2012, Sonata, Hybrid. I refused this offer. (Kelly Blue book listed it between 6-7K.) The next offer was $5,000.00 trade in. However they raised the price tag of the Santa Fe by $3000.00. It was now $35825.00, of course we refused. They continued to come back and forth with different offers. After so much stress and pressure at 10:00 PM, my husband said we were going to leave. We were tired and we had an hour and a half drive home. Of course they made one last ditch effort and we settled on the price of $33,825 plus $350.00. We had to pay half of the price of the supposedly Free Cross rails Moses, the sales agent promised to give us. Plus they now refused to give us the Free Tint and Clear Bra too. While we were signing the papers for the car with Edgar, he made the rude comment of I'll be lucky if I make it home by Midnight. He was explaining the forms to us very quickly and practically throwing them at us to sign. When he came to one form he said it was for the credit approval they gave us. I began reading it and it had to do with Domestic Terrorism and Money Laundering. He got ticked off when I told him it had nothing to do with credit. He continued to lie about the form. When we finished signing the forms he got up in a hurry and left without saying anything. He didn't thank us, shake our hand, congratulate us and he didn't give us the new car kit that they give their customers. We didn't know we were finished until we saw him through the window driving off in his car. I believe he said the form was for credit approval because we put down 17K in cash down payment and it's a Government reporting form. He could have been honest about the form. The reason we gave a cash down payment was because we had been to Carvanna and they require hard cash as a payment. In all we lost out on the $1000.00 Discount. We paid an extra 1000.00 that was not on the sticker price plus the Free Cross rails, Bra and Tint. This is false advertisment about the $1000.00 discount on any New Hyundai. I would not recommend Arapahoe Hyundai, to anyone. I also wish I had read the reviews on the Better Business Bureau, before we went there. I just hope that you do not penalize Moses Solomon for Edgar Felix's rudeness and dishonesty. When we first got there Mason, asked us if we needed help. He went inside to get us a price on a used vehicle and never came back. Moses asked him if he was helping anyone and he said no. Instead he went to help some white people. (I guess he didn't want to help the Hispanics who purchased a Brand New 2021. His Loss!) I would give Edgar Felix, 0 stars. More

Devin was absolutely incredible; great salesman and incredibly accommodating Brian was very conversational and supportive in making decisions. I would highly recommend them and their team! incredibly accommodating Brian was very conversational and supportive in making decisions. I would highly recommend them and their team! More

Ash was extremely helpful. He held the car for us so we could drive down from Fort Collins for a test drive. Kind and professional. could drive down from Fort Collins for a test drive. Kind and professional. More