Arapahoe Hyundai

My recently purchased late model Certified Pre-Owned Santa Fe was delivered without the wheel lock key, a necessity for removing the lug nuts. I was sent to the service department and Chad got right on Santa Fe was delivered without the wheel lock key, a necessity for removing the lug nuts. I was sent to the service department and Chad got right on it and gave me a new one. Great first impression; Thanks Chad! More

Service dept did a great job. Brian Mclure was very helpful and did a great job explaining things. I would highly recommend this service dept. Brian Mclure was very helpful and did a great job explaining things. I would highly recommend this service dept. More

When we entered the showroom we were welcomed right away and assisted and offered refreshments and a place to sit by Van Quiett, He was very helpful and quick to respond at the dealership was the most pl and assisted and offered refreshments and a place to sit by Van Quiett, He was very helpful and quick to respond at the dealership was the most pleasant experience we were impressed with the professionalism, helpfulness and speed in which we were helped and on our way quickly with a purchase More

Terrible customer service. I purchased a brand new vehicle here in January & I've called several times for follow up questions (i.e. registration, warranty, etc.). I called th I purchased a brand new vehicle here in January & I've called several times for follow up questions (i.e. registration, warranty, etc.). I called this morning to get specifics on a title copy & the rep began yelling when I asked the same question a few times for more clarity. This is a typical dealership where they squeeze money from you & throw you aside after the sale is complete. More

I found this dealership extremely helpful and professional in all respects in my dealing when purchasing my new car. Phillip guided me through the process and made it easy to understand. Subsequ professional in all respects in my dealing when purchasing my new car. Phillip guided me through the process and made it easy to understand. Subsequent visits for advice and information was met with courtesy and understanding. A very good experience dealing with this company. More

What a massive difference 2 years makes! They went from being the WORST dealership I've ever dealt with to the BEST, bar none! They recently sold, the old GM was driving the place into the g They went from being the WORST dealership I've ever dealt with to the BEST, bar none! They recently sold, the old GM was driving the place into the ground (wish I could remember his name but kind of glad I can't) and this new GM, James Crowley is pretty much EVERYTHING anyone could hope for in a GM. I had a nightmarish experience with McDonald Hyundai (don't get me started) and in sheer desperation, after reading Arapahoe was bought by a new ownership group I gave them a shot. WOW, what a difference! James was honest, he did the best he could in these tough times and got it in in a VERY reasonable time and just as I thought before taking it to those jokers at McDonald, they agreed it was a timing chain tensioner issue. Parts were an issue ( as with everything right now) but they got them in, and in 2 days had our Santa Fe purring like a kitten again! Alex in Service was AWESOME, but it started with the general tone Mr. Crowley has set there. We've bought two new Hyundai's from Arapahoe...and we have our dealership back! THANK YOU ALL for helping! More

Terrible experience. I’m a female in her Late 50’s, did all of my research online, had an offer in hand and Arapahoe Hyundai would not honor it. I experienced the old bait and switch routine. I did everyth all of my research online, had an offer in hand and Arapahoe Hyundai would not honor it. I experienced the old bait and switch routine. I did everything online so that I wouldn’t have any issues. After going back and forth for a couple hours (yes, that old routine) I ended up paying more, and receiving less. Was happy to just get the heck out of there. I’ve purchased 4 Ford vehicles using online resources over the past 20 years, and never experienced a problem. Maybe because I had a husband with me, or maybe Ford just has a better work ethic. Love the car I purchased, however the experience left a lot to be desired. Now comes the “signing” of the agreement and the warranty pressure sell, (it’s now or never, it can’t be purchased after the fact”…. I ended up buying an extended warranty, I purchased it primarily for the electronics and computer based apps, I was told I’d have 60 days to cancel without penalty. Thought to myself, I’ll do my due diligence and see if it’s really something that I need. A couple days later I called the finance person (Edgar Felix) and left a vm stating I decided not to keep the warranty. I never heard back from him, left several additional vm’s, nothing. Left messages for 2 managers, nothing. Is it because I gave them a “not so stellar” review, for which the sales guy called me begging me to revise my review or he wouldn’t get paid. I called the warranty provider and they have no record of the contract. So where did my $2,499 go? It was conveniently built into my small loan, for which the dealer has been paid. Wrote an email to Hyundai corporate, and their response was… we’re sorry, but each dealership is independently owned and operated, so your best option is to try and work with them. Because that’s worked out so well so far. I’ve since decided to keep the warranty, too many electronics to be messing with in 5 years. But I have no idea where the contract is and why it hasn’t been sent in for processing by the dealership. If only someone from the dealership would call me back…..hmmm.. I am disgusted with how I’ve been treated throughout this entire process. I think I should receive a refund for the cost of the warranty and the dealer should eat the cost of the warranty, that us if the contract can ever be “found”. More

Arapahoe Hyundai has been excellent to me and my Tucson for the 10 years I have owned my car. Excellent customer service. Service manager Gary is the BEST! for the 10 years I have owned my car. Excellent customer service. Service manager Gary is the BEST! More

CAUTION-CAUTION-CAUTION (BUYER BEWARE) 1.) OWNERSHIP IS CHANGING and ARE NOT HONORING PREVIOUS CONTRACTS VOIDING $1000’s (i.e. SHELL GAME) 2.) MANAGEMENT USES IGNORING THE CUSTOMER ONCE THEY GET THEIR MONE CHANGING and ARE NOT HONORING PREVIOUS CONTRACTS VOIDING $1000’s (i.e. SHELL GAME) 2.) MANAGEMENT USES IGNORING THE CUSTOMER ONCE THEY GET THEIR MONEY (Watch out for Brian Caton (“Brian in Finance”)) 3.) IN PROCESS OF BBB ISSUE DUE TO NO RESPONSE New owners are coming in and previous agreements during buying are not being kept! My wife and I have bought 2 Hyundais through Arapaho and have serviced them. We were very pleased with their service; however on the car we bought this summer, the atmosphere changed. We bought extra coverage through their finance manager, Brian Caton. He was very nice explaining the coverage and we trusted Arapaho Hyundai reputation on backing what the coverage meant. Unfortunately, once we tried to utilize it we found how bad the reputation has gone down over the last decade. Brian Caton gave us his direct number to call; however, we are now at 20+ calls to him and 5 calls to his manager with NO response. We finally did get a response and were told the original contract and coverage is not being honored because the new owners. We paid over $1000s for something that basically is at the whim of the new owners. We have asked for a refund because the coverage is NOT what was paid for due to change of ownership. Unfortunately, no response as part of the multiple calls which gives the impression that there are multiple people just waiting to jump ship from the dealership to avoid the problem. We love Hyundai and very disappointed with this experience. More