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Arapahoe Hyundai
Centennial, CO
7,607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 26, 2022
I never review anything. Visiting Arapahoe Hyundai yesterday changed that for me. For the readers that don’t care much for reading novels I will start with the end result. I Visiting Arapahoe Hyundai yesterday changed that for me. For the readers that don’t care much for reading novels I will start with the end result. If you are needing a vehicle, go somewhere else! In fact, call Arcadious Raclawaski at Groove Ford less than a mile away! Groove Ford is an amazing dealership, honest, polite, willing to go the extra mile! The entire vibe at this dealership was 1000% better than Arapaho Hyundai. Better customer service, better financing options (6.69% less than Arapahoe Hyundai), better trade in value, better experience and more bang for your buck. If you are still debating whether or not you should visit this dealership let me get into the details. I have never dealt with a more sketchy and dishonest dealership in my entire life. Called on a truck, first time to inquire about it, second time to let them know we were on our way down from Northern Colorado. When we arrived at the dealership there was someone else test driving the truck we called about. We were reassured by the car salesman we talked to about the vehicle previously, that there was no paperwork that had been started on the vehicle and as long as we started the Paperwork we would be fine as they are a first come first serve. We proceeded to start the paperwork and figured it would be pretty quick and easy considering I already had my financing set up and ready to go. However, that was not the case. They insisted on pulling my credit even though I was already setup with financing. The manager then proceeded to delay processing our paperwork until the other potential buyer returned from the test drive. Although I understand this from a business perspective I do not understand what they did next. They intentionally lowballed a trade in, which again, fine, part of business. Then they insisted that I could not use my own financing. Instead I was required to go with their in house financing at 10.99%. Which they did not mention any of this prior to pulling my credit. Considering I was putting a decent amount of cash down and the financing I already had set up, approved and ready to go was 4.3% this is absurd. Also, you can not finance and then payoff the next day, you must keep their financing for 4 months. Trust me, don’t waste your time at this dealership! The manager was rude, has zero integrity and was willing to screw his salesman as much as the customer so he could make the commission instead. If they are even willing to screw over their own, how much could they possibly care about you, the customer? Again, if you are needing a vehicle, go somewhere else! In fact, call Arcadious Raclawaski at Groove Ford less than a mile away! If you are looking for something not available at Groove Ford contact James Marson at Clear Shift in Highlands Ranch. We located a gorgeous, like new, 2018 Ford F150 Lariat with 10k less miles, received $5k more on the trade in and was able to use my own financing at 4.3%. At the end of the day, I guess Arapahoe Hyundai is worth the one star because their inept and dishonest practices forced me to find a better vehicle, less miles, lower interest rate and we were in and out of the dealership within 2 hours total. More
by Melissagalasso79
Employees Worked With
Vincent Porras
May 10, 2022
So bad I wish I could give them less than one star. Albert, Marcus, Phil and Vincent will say anything to close a sale. Marcus blatantly lied and explicitly told me that the Santa Fe I leased had the s Albert, Marcus, Phil and Vincent will say anything to close a sale. Marcus blatantly lied and explicitly told me that the Santa Fe I leased had the safety breaking system. Then, Marcus told Albert that I selected that SUV because of my budget. I very clearly told Marcus, Phil and Vincent exactly what I wanted and budget was not even relevant. Safety was my only priority. They behaved like a slimy used car salesman - they car make Hyundai look bad. More
by virginiarussell
Employees Worked With
Phillip Porras, Marcus Porras, Vincent Porras, Albert Risch
April 26, 2022
My recently purchased late model Certified Pre-Owned Santa Fe was delivered without the wheel lock key, a necessity for removing the lug nuts. I was sent to the service department and Chad got right on Santa Fe was delivered without the wheel lock key, a necessity for removing the lug nuts. I was sent to the service department and Chad got right on it and gave me a new one. Great first impression; Thanks Chad! More
by Busdriver
Employees Worked With
Bill Surina, Chad Niles, Logan LaMere, Grady Conner
April 26, 2022
Dishonest and rude. If I could give less than one star I would. I contacted the sales department on line and asked for someone to call me. They never did. Two hours If I could give less than one star I would. I contacted the sales department on line and asked for someone to call me. They never did. Two hours later I talked over chat with a sales rep to confirm that the car we wanted was on the lot and available. We submitted an online purchase for the car, ran our credit, agreed to terms, and then electronically signed a contract. We set a date and time for the pick up several days later when we could get off work. We received emails confirming and thanking us for our purchase. Before our pick up we got another email saying "sorry we couldn't help you maybe next time" so when we called as we were confused it turns out they sold the car to someone else. The salesman told me that online sales were not actually sales and that what we signed was "worth nothing". He also disclosed to me that the car had over 2K miles on it - despite being advertised as new with less than 100 miles on it and tried to convince me I was "lucky" that they sold it and that it "could have been much worse". When I asked them to rectify the situation, they would do nothing to compensate me for the experience and when I asked for a manager they would not give me one and would only transfer me to voicemail. Spend your money somewhere that values your business, respects you and treats you with integrity. This is not that kind of business. I wish I had taken down the name of the last salesman I talked to but I was so floored by their response that I failed to do so. Because I could not submit without rating an employee I selected the internet sales department by default. More
by DisgruntledColoradoBuyer
Employees Worked With
Rikki Niblett
April 24, 2022
Service dept did a great job. Brian Mclure was very helpful and did a great job explaining things. I would highly recommend this service dept. Brian Mclure was very helpful and did a great job explaining things. I would highly recommend this service dept. More
by c.teal
Employees Worked With
brian mclure
March 28, 2022
When we entered the showroom we were welcomed right away and assisted and offered refreshments and a place to sit by Van Quiett, He was very helpful and quick to respond at the dealership was the most pl and assisted and offered refreshments and a place to sit by Van Quiett, He was very helpful and quick to respond at the dealership was the most pleasant experience we were impressed with the professionalism, helpfulness and speed in which we were helped and on our way quickly with a purchase More
by jpartrid801
Employees Worked With
Van Quiett
March 25, 2022
Terrible customer service. I purchased a brand new vehicle here in January & I've called several times for follow up questions (i.e. registration, warranty, etc.). I called th I purchased a brand new vehicle here in January & I've called several times for follow up questions (i.e. registration, warranty, etc.). I called this morning to get specifics on a title copy & the rep began yelling when I asked the same question a few times for more clarity. This is a typical dealership where they squeeze money from you & throw you aside after the sale is complete. More
by Jamie
Employees Worked With
Grady Conner
March 17, 2022
I found this dealership extremely helpful and professional in all respects in my dealing when purchasing my new car. Phillip guided me through the process and made it easy to understand. Subsequ professional in all respects in my dealing when purchasing my new car. Phillip guided me through the process and made it easy to understand. Subsequent visits for advice and information was met with courtesy and understanding. A very good experience dealing with this company. More
by defenseman7
Employees Worked With
Phillip Porras
March 08, 2022
What a massive difference 2 years makes! They went from being the WORST dealership I've ever dealt with to the BEST, bar none! They recently sold, the old GM was driving the place into the g They went from being the WORST dealership I've ever dealt with to the BEST, bar none! They recently sold, the old GM was driving the place into the ground (wish I could remember his name but kind of glad I can't) and this new GM, James Crowley is pretty much EVERYTHING anyone could hope for in a GM. I had a nightmarish experience with McDonald Hyundai (don't get me started) and in sheer desperation, after reading Arapahoe was bought by a new ownership group I gave them a shot. WOW, what a difference! James was honest, he did the best he could in these tough times and got it in in a VERY reasonable time and just as I thought before taking it to those jokers at McDonald, they agreed it was a timing chain tensioner issue. Parts were an issue ( as with everything right now) but they got them in, and in 2 days had our Santa Fe purring like a kitten again! Alex in Service was AWESOME, but it started with the general tone Mr. Crowley has set there. We've bought two new Hyundai's from Arapahoe...and we have our dealership back! THANK YOU ALL for helping! More
by dalesherman
Employees Worked With
James Crowley, Alexandria Massey-Ocampo
January 23, 2022
Terrible experience. I’m a female in her Late 50’s, did all of my research online, had an offer in hand and Arapahoe Hyundai would not honor it. I experienced the old bait and switch routine. I did everyth all of my research online, had an offer in hand and Arapahoe Hyundai would not honor it. I experienced the old bait and switch routine. I did everything online so that I wouldn’t have any issues. After going back and forth for a couple hours (yes, that old routine) I ended up paying more, and receiving less. Was happy to just get the heck out of there. I’ve purchased 4 Ford vehicles using online resources over the past 20 years, and never experienced a problem. Maybe because I had a husband with me, or maybe Ford just has a better work ethic. Love the car I purchased, however the experience left a lot to be desired. Now comes the “signing” of the agreement and the warranty pressure sell, (it’s now or never, it can’t be purchased after the fact”…. I ended up buying an extended warranty, I purchased it primarily for the electronics and computer based apps, I was told I’d have 60 days to cancel without penalty. Thought to myself, I’ll do my due diligence and see if it’s really something that I need. A couple days later I called the finance person (Edgar Felix) and left a vm stating I decided not to keep the warranty. I never heard back from him, left several additional vm’s, nothing. Left messages for 2 managers, nothing. Is it because I gave them a “not so stellar” review, for which the sales guy called me begging me to revise my review or he wouldn’t get paid. I called the warranty provider and they have no record of the contract. So where did my $2,499 go? It was conveniently built into my small loan, for which the dealer has been paid. Wrote an email to Hyundai corporate, and their response was… we’re sorry, but each dealership is independently owned and operated, so your best option is to try and work with them. Because that’s worked out so well so far. I’ve since decided to keep the warranty, too many electronics to be messing with in 5 years. But I have no idea where the contract is and why it hasn’t been sent in for processing by the dealership. If only someone from the dealership would call me back…..hmmm.. I am disgusted with how I’ve been treated throughout this entire process. I think I should receive a refund for the cost of the warranty and the dealer should eat the cost of the warranty, that us if the contract can ever be “found”. More
by HP
Employees Worked With
Edgar Felix
