Arapahoe Hyundai

I've been buying/leasing cars from them for years and they were great! However, I called to get my Genesis serviced, I called in November/December and they gave me an appointment in January. I waited two they were great! However, I called to get my Genesis serviced, I called in November/December and they gave me an appointment in January. I waited two hours from the scheduled valet service time. I spoke to a woman in the service department that said I may have the wrong dealership, I told her I'd send her the reminder email I got yesterday! She said she found my appointment, but they stopped serving Genesis out of that dealership in November. She said I could contact another dealership and they can do the maintenance. I asked why they set the appointment and also why they wouldn't inform their customers in general that this was the case, she said she wasn't sure. I'm not adding her name because she was the messenger, she didn't make change. I will no longer use them for anything! I'll take my business to any other dealership because of how shady this entire situation was. More

The salesman and the car are great but…they told me I HAVE to use financing and I HAVE to carry the loan for a minimum of 4 months. That goes against a Colorado Law that was passed in 2016 that states n HAVE to use financing and I HAVE to carry the loan for a minimum of 4 months. That goes against a Colorado Law that was passed in 2016 that states no consumer shall be punished for prepayments of any loan. Multiple staff confirmed that I “HAVE TO CARRY THE LOAN FOR 4 MONTHS.” This must be the way they are trained and this should stop! More

Very disappointed with service! Only wanted oil change..Tires / breaks found in need of service///Not true..No car wash No top off fluids No coupons for service POOR customer servi Only wanted oil change..Tires / breaks found in need of service///Not true..No car wash No top off fluids No coupons for service POOR customer service. Will be going to another Hyundai dealership for service Did not see any of the familiar service writers... Must be new ownership Have many things to learn!!! Matthew McKean More

I was in contact with a salesman named Ash. He had promised to get me a video walk-around of the car. He never did. I reached back out and asked to speak to someone who could help me and was ig He had promised to get me a video walk-around of the car. He never did. I reached back out and asked to speak to someone who could help me and was ignored. I decided to drive down to see the car anyway, and on my way there I discovered from a Google search that the car had been sold. I received another email from Ash that day asking if I was still interested in buying a car, and he never told me the one I was interested in had been sold. DON'T WASTE YOUR TIME WITH THE SALES TEAM AT THIS DEALERSHIP. More

We purchased a 2015 Santa Fe on Memorial Day 2022. We paid cash and told them we would be back in 3-4 days to pick it up after the check had cleared. We arrived 3 days later, the check had cleared 100 We paid cash and told them we would be back in 3-4 days to pick it up after the check had cleared. We arrived 3 days later, the check had cleared 100%. We were told the title would be sent to our local tag office here in Kansas. I thought it strange that we would not have been given the title since it was PAID FOR IN FULL. We waited and waited, after 30 days, I started calling the dealership. I left voicemail after voicemail, crickets. I called the DMV in Colo. they looked it up and said the title should be at the dealership. After 36 days the receptionist who answered the phone, noted "You sure call here a lot". I told her of our predicament, she took the information, and within a couple of days, the title was sent to our local tag office. We evidently paid the "Administrative fee" to rent a space on someone's desk for 30 days. I would not buy from this dealership or recommend them. The salesman was awesome however, and the only reason I gave them a two. He admitted he could not hurry the process along. The "Finance Manager" was NOT personable at all, dismissive to our questions, insisting we allow them to run a credit check despite the fact we were paying cash. Kansas new car dealers we checked with say this is not established practice and I should write Hyundai Corporate Office. I am debating this as I type this review. More

Bought vehicle from here last year. Had a break in with damage to the key lock. Arapahoe said it'd be 4 months before they can service the vehicle. Unimaginable lack of customer serv Had a break in with damage to the key lock. Arapahoe said it'd be 4 months before they can service the vehicle. Unimaginable lack of customer service. The dealership never called back after escalating a complaint. The sales rep couldn't bother to email back either. Do not expect anything after you drive the car off this lot! PSA! More