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Arapahoe Hyundai

Centennial, CO

4.3
7,607 Reviews

9899 E Arapahoe Road

Centennial, CO

80112

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Showing 7,607 reviews

September 26, 2021

Kyle was great to work with. We had a little hiccup with them selling the car I test drove while we were starting the paperwork, but they made it right and got me into a car at the price I wanted. More

by steadmandean
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Dykes
Sep 27, 2021 -

Arapahoe Hyundai responded

We appreciate the excellent review! In addition, the special recognition given to Kyle is welcome as well. Please enjoy your new vehicle and we look forward to serving your vehicle needs for many years to come. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 26, 2021

This dealership is charging thousands of dollars over MSRP (which other local Hyundai dealerships don’t do) and the math they use to calculate a car payment is fuzzy at best. We wanted to buy a hybrid More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mason Schuster
Sep 27, 2021 -

Arapahoe Hyundai responded

Thank you for your feedback. A Global Computer Chip inventory shortage has SEVERELY limited our current and future inventory supply (ESPECIALLY Hybrid vehicles). As with almost any items/materials that are high and demand and low in supply, premiums on certain vehicles that are in inventory are in effect. These same vehicles are often valued at or above MSRP on the PRE-OWNED market. We look forward to a time when supplies return to normal, in the meantime we understand your decision to purchase elsewhere (if you can even find inventory). If you have further questions or would like to discuss your experience further (i.e. "fuzzy math"), I would be happy to hear from you at 303-539-1700. Very Respectfully, Albert Risch GSM - Arapahoe Hyundai

Sep 27, 2021 -

Amy responded

We priced out the vehicle we wanted on Hyundai's website with the car payment calculator. The only thing that wasn't included when we used the calculator was the $4000 markup over MSRP (which other dealerships do NOT add) and the taxes. Even when I plugged in the extra $8000 for the taxes and upcharge to the calculator, the car payment we were quoted was still several hundred dollars more a month than Hyundai's calculator. We were never given the interest rate, but we told our salesperson that our credit was in the 800's so we should have qualified for the 2.99% that Hyundai was quoting us and your finance department never even came close to the payment we were seeing and expected. We have purchased many vehicles in the past from other dealerships and have NEVER left feeling the way we did on Saturday. Just feels like a total rip off and we have many wonderful choices in the Denver metro area and we will gladly take our business elsewhere. I would advise any of my friends/family/community to do the same. For the price per month we were quoted at your dealership, we were able to find an Audi plug-in hybrid, so yes we did make a purchase elsewhere.

Sep 27, 2021 -

Amy responded

*it also would be nice if your website reflected your available inventory. We drove a long way to look at what we thought were several available vehicles to find that you had none of what your website advertised actually available. Just another disappointment.

Sep 27, 2021 -

Arapahoe Hyundai responded

Amy, Thank you for the additional information. The amortization used, was using a better than average rate of 3.99% (which we usually do not use unless credit has been verified, as it is not uncommon for credit scores from "other" sources to be off by 50-100pts). Without knowing what details you are using, it is very difficult for me in assisting you in finding an error. On the subject of our website, all of our current inventory is listed (with badges listing *IN-TRANSIT* when applicable). It is possible that the vehicle that you came in to look at, was one of the 40+ we sold this weekend. Happy to read that you found a vehicle that met/exceeded your expectations elsewhere. We wish you the very best and hope you have nothing but happiness and joy moving forward. As before, if you would like to discuss your concerns further, please reach out to me at 303-539-1700. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 25, 2021

I’ve been harassed about taking this survey more than once. Have submitted more than once as well ! Very annoying More

by Sick of surveys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Zombek, Brian Caton, Logan LaMere
Sep 25, 2021 -

Arapahoe Hyundai responded

Thank you for the feedback. Please contact me at 303-539-1700 regarding any "harassment" in asking for your feedback. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 25, 2021

Alex was great at navigating me through the break job options, helping me get it done correctly. Thanks Alex! More

by fejman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandria Massey-Ocampo
Sep 25, 2021 -

Arapahoe Hyundai responded

We are very lucky to have a fantastic Service Department! Thank you so much for the excellent review and specifically the recognition of Alex's efforts. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 25, 2021

Salesman Phil Porras addressed my concerns and provided great service! I got a great car at a fair price and would definitely consider this dealership in the future. More

by Sportsguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Grace, Phillip Porras, Edgar Felix
Sep 25, 2021 -

Arapahoe Hyundai responded

Phillip is one of our most dedicated sales professionals, he works tirelessly to help customers and find them what they want/need. Thank you for the excellent review and specifically for recognizing his efforts. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 25, 2021

The most helpful and kind employees. They go above and beyond. Moses was so helpful. More

by laughnlove55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moses, Bill Surina, Gary Burton
Sep 25, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review and comments. Especially for the kudos to Moses! Please enjoy your new vehicle. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 24, 2021

Excellent service, friendly customer service and great staff. Gave me a loaner car. Got to work and they had completed the work already. More

by Nettan12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandria Massey-Ocampo
Sep 24, 2021 -

Arapahoe Hyundai responded

Thank you for the 5 star review! We especially appreciate the kudos to our Service Department. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 24, 2021

Very professional and courteous. Very friendly. Had an Very professional and courteous. Very friendly. Had an oil change and was finished when they said. Highly recommend More

by CHRIS@KRIEGFAMILY.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Johnson, Mark Anderson
Sep 24, 2021 -

Arapahoe Hyundai responded

Thank you for the 5 star review! We appreciate you spending the time to share feedback on your experience with us. We look forward to serving your vehicle needs for many years to come. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 24, 2021

Staff is always pleasant, fast service, trustworthy. Good place to do business. Wish they had a shuttle service both directions for service appointments. You either have to wait, or have an outside ride. More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Anderson
Sep 24, 2021 -

Arapahoe Hyundai responded

Thank you for the 5 star review!! We appreciate you spending the time to share feedback on your experience with us! Kind Regards, Albert Risch GSM - Arapahoe Hyundai

September 23, 2021

My experience at Arapahoe Hyundai was AWSOME. This was my second visit and both times was greeted by friendly staff. (Unlike my visit to a competitor where I was not greeted at all) Kyle Dykes acknowledg More

by cgallery11
Price
Recommend Dealer
Yes
Employees Worked With
Brian Caton, Kyle Dykes
Sep 23, 2021 -

Arapahoe Hyundai responded

Thank you so much for the excellent review and special recognition to Kyle on a job well done! Please enjoy your new vehicle. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

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