Arapahoe Hyundai
Centennial, CO
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Merrick was very helpful in my search for a RAV4 Prime - in the end I decided not to buy because the price of a used vehicle was the same as a new. I can't speak to the dealership, but this individual wa in the end I decided not to buy because the price of a used vehicle was the same as a new. I can't speak to the dealership, but this individual was a plus for your operation in my book. More
It was a terrible experience. First, I set an appointment the day before to view and drive the vehicle...when I showed up for my appointment the salesman that I was assigned the d First, I set an appointment the day before to view and drive the vehicle...when I showed up for my appointment the salesman that I was assigned the day before was not around. We had to wait 20 minutes for him when we had an apt. Moreover, once we finally met he went to kook for the cat and he couldn't fund it. After about 5/10 minutes it was located in their service shop and he was told it needed over $2500 of work so that would be added to the price. I told him him he wasted my time and the vehicle should have NEVER been listed if it wasn't ready nor should you advertise one price and change it. Terrible! More
They tell me make them an offer I do then they have me run my credit just to tell me they won't sell me they car for what they said they would. Terrible business and for the record I have the text saying run my credit just to tell me they won't sell me they car for what they said they would. Terrible business and for the record I have the text saying ask for Rami and Leo I walked in and was talking to someone and I said both names and Leo just stayed quiet a couple feet away from me and kevin I think gave him a side eye like he didn't know what to do as they called Rami I trued to pay it no mind but i can obviously see why they didn't want to do business with me to start. More
THE WORST dealership and place of business I've EVER encountered!!! I purchase A LOT of vehicles and I will never go back there. The JOKE of a sales rep printed a tag that didn't even have the correct v encountered!!! I purchase A LOT of vehicles and I will never go back there. The JOKE of a sales rep printed a tag that didn't even have the correct vehicle on it and I got pulled over and the cops thought I stole the car and the LOSER "Financial Advisor" Jeff Avery could not care less!!! Not to mention it's the #1 stolen car in America! More
After having our vehicle stolen and totaled by insurance, we were left with very little time to find a replacement vehicle. We had worked with Arapahoe Hyundai in the past when I bought my first car, and had we were left with very little time to find a replacement vehicle. We had worked with Arapahoe Hyundai in the past when I bought my first car, and had a great experience the first time around. We decided to give them a shot again. THIS WAS THE WORST mistake I could have ever made. Not only were we gaslighted the entire process, we were lied to multiple times through the buying process, and every encounter with them after we signed on the dotted lines was a verbal argument. Lets go through each issue I had with direct people at this company. 06/17:I found a vehicle I was interested in on their website. I wrote in and asked if the vehicle was still available. I was met with a message back from Lander to come in and look at the vehicle and take it for a test drive. Before I came in I asked if there was any offers for returning customers and he said "absolutely if we proceed with purchase I will definitely negotiate a deal to give you a returning customer discount." Come to find out this is not true. When I gave my information to move forward with the purchasing process and asked if that discount still applied he said "well we already price our cars very competitively." During the test drive I mentioned the AC was not blowing cold air and was told this would be fixed immediately with no extra charge to the purchase. Since it was already past closing he asked me to finish the pre approval paperwork online and we would be in touch on Monday. As I was leaving He said he was going to put a promise to purchase hold on the vehicle so we wouldn’t have to worry as long as we were approved and able to proceed. He then came back a couple mins later to inform me they also had someone else interested in the car and he would “hide it in the back” but if they beat us to signing then its first come first serve.” This put a unneeded amount of stress and a rush on me to hurry up and get everything done so we had a vehicle. I really liked the car itself so I was eager to proceed. With us being without a car I was already under pressure to find something quickly. Monday 6/26 comes around and we receive information emailed to us for the financial portion. We fill all of this out and secure the funds for our downpayment. I had communication with Lander all throughout the day and sending any documents he needed to work with David in the finical office for approval. He sent me a message that I have on my phone stating that the AC would need to be recharged and we would be able to pick it up Tuesday. We were okay with this. We proceeded to the dealership when we got off of work. My husband and I go to the dealership and he asks if we are able to take the vehicle for inspection to make sure it’s a good purchase. We were told no. We then asked if there is a grace period that if we sign and purchase, have it inspected and something is wrong to bring it back. (the normal 7 day return policy they advertise) we were again told no that they do not have a “cool down” period. At this point my husband requests to see all of the maintenance/repairs done to the vehicle. He noticed it was coming from New York and asked if there was any rust under the car. They said no. That this car went through a full inspection by their service department and is good to go. He asked to see the car and they seemed irritated. Right off the bat my husband noticed rust on the breaks and rotors. He also noticed un even wear on the tires as well as a large gouge taken out of the front driver side tire. As this car will be used to transport my small children this is a huge safety concern. When we asked if this could be fixed with the closing of the deal Lander went and got his manager Evan. When bringing up the issues to him he was immediately defensive and rude. He said “if we were to make this car brand new you would need to pay brand new pricing.” More
I'm just adding one more thing I just found out to my earlier review. After having an unnecessary car loan shoved down my throat I was told I needed to hold the loan for six months before I could pay it earlier review. After having an unnecessary car loan shoved down my throat I was told I needed to hold the loan for six months before I could pay it off. I just spoke to a bank rep at Fifth Third Bank. She told me I can pay off the loan today if I wanted with no penalties or fees. One more piece of xx from the loan guy at AH. I really, really wanted to have a decent relationship with this dealer. It's obviously not the same place it was before being sold. I'm again adding one more thing to this unpleasant experience. I was again reviewing the paperwork. This is a Certified Hyundai with what appears to fairly complete warranty. Therefore the two different additional warranties he tried to pass off on me were complete bullsh*t. The coverage of the Certified Hyundai warranty were never discussed with me and should have been. UP FRONT. When I made it clear I didn't want the extended warranty he grew immediately terse with me. The good ole' Nebraska boy was gone. I was rushed through the paperwork and sent on my way. Didn't receive the detailed vehicle overview from the salesman that I should have. I don't even trust nor feel safe bringing the car in for service. I'm heading to Schomp and hope for a much better experience. Oh, and I've now unsubscribed from Arapahoe emails four times and keep receiving them. More
DISHONEST (Alex), RUDE (Chris=general manager/owner. ..), Slow (came for oil change+allignment+tire replacement to match my new back tires (brought old tires from back (was promised Parts manager'llCall ..), Slow (came for oil change+allignment+tire replacement to match my new back tires (brought old tires from back (was promised Parts manager'llCall = Never Happened - originally all 4 were purchased from that dealership less than 2 years ago) - was Denied tire replacement as promised & it's coverageby warranty/!/.. + neither of Air Filters Was Changed - which is Part of OverAll OilChange Device (they didn't even bother to change sticker on car for 'Return Of Service!/!..).. Unreliable/$cammers - Alex was "assuring" me nothing was wrong! With old tires, only when confronted asked why kept loosing sir she stated ".. It was patched...", - hence was my Original Request to Change Front Tires which Was Refused to me ('who wants to do more Quality Work'- when they can farther Damage Your vehicle by doing xxxxTY service...), when asked for quote on both tirebrands/was handed paper (again without $Warranty deduction - I returned 2 original tires - 1 of which was still Good)...Did I mention it Took 3 hours!!!! + All customers that came After me for Same Service-Left Before Me!!!!, & if I wouldn't be come up to counter - would've Taken Longer!!!...Tires were mish/mashed kris-kros placed !!! (I didn't request changing placement of tires!) - bad/patched tire was put on drivers back & new tire was placed in front) + Tire Caps were Missing from New & Old tires!/!...+ I was Charged $212.03 with my 'Full 100k miles'Warranty.....= DISHONEST!!!! Do Not Service or Buy from them!!!... More
They lied as they breathed… No truth in the salesman words about the car…. Sad to see the drop down In their customer service…. words about the car…. Sad to see the drop down In their customer service…. More
I've been buying/leasing cars from them for years and they were great! However, I called to get my Genesis serviced, I called in November/December and they gave me an appointment in January. I waited two they were great! However, I called to get my Genesis serviced, I called in November/December and they gave me an appointment in January. I waited two hours from the scheduled valet service time. I spoke to a woman in the service department that said I may have the wrong dealership, I told her I'd send her the reminder email I got yesterday! She said she found my appointment, but they stopped serving Genesis out of that dealership in November. She said I could contact another dealership and they can do the maintenance. I asked why they set the appointment and also why they wouldn't inform their customers in general that this was the case, she said she wasn't sure. I'm not adding her name because she was the messenger, she didn't make change. I will no longer use them for anything! I'll take my business to any other dealership because of how shady this entire situation was. More
The salesman and the car are great but…they told me I HAVE to use financing and I HAVE to carry the loan for a minimum of 4 months. That goes against a Colorado Law that was passed in 2016 that states n HAVE to use financing and I HAVE to carry the loan for a minimum of 4 months. That goes against a Colorado Law that was passed in 2016 that states no consumer shall be punished for prepayments of any loan. Multiple staff confirmed that I “HAVE TO CARRY THE LOAN FOR 4 MONTHS.” This must be the way they are trained and this should stop! More