Back

Arapahoe Hyundai

Centennial, CO

4.2
7,605 Reviews

9899 E Arapahoe Road

Centennial, CO

80112

Directions

By Type

Showing 7,605 reviews

October 06, 2021

Drake was excellent! Very informative and his promptness helped me got the car I wanted very fast! I will definitely recommend others to come here again! Thank you very much Drake. More

by An Ngo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drake Buford
Oct 07, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! Your special recognition of Drake and his efforts are appreciated as well. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 06, 2021

Easy to work with, kind people, Ash was great, even after we bought the car. More

by courtnyt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Felix, Ash Alkahwaji
Oct 06, 2021 -

courtnyt responded

Great team to work with

October 06, 2021

Went in and it was very swift, efficient and friendly. They got everything done and I couldn’t ask for better service More

by DHAMMER310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandria Massey-Ocampo
Oct 07, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! We are very proud of our Service Department and how customer focused they are. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 06, 2021

After a few times there working on doing what I've asked to be done. More

by SHIRLEYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandria Massey-Ocampo
Oct 07, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! We are very proud of our Service Department and how customer focused they are. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 06, 2021

Great dealership but the sevice center continues to miss service on my car, my turn signal continues to go out, and this time they charged me to change the light bulb, and immediately upon leaving the deale More

by KEVIN_OBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Chad Niles, Gary Burton, Alexandria Massey-Ocampo
Oct 07, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! Please let myself or our Service Manager know how we can help, Gary Burton 303-539-1700. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 06, 2021

I sadly faced a flat tire over the weekend and got my car in at the end of the day. Though it was able to be fixed fairly quickly in the morning and I was notified at 8:30ism A.M that it was ready for pick u More

by MARCUSJLYONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Caton, Alexandria Massey-Ocampo
Oct 07, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! We are very proud of our Service Department and how customer focused they are. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 05, 2021

Really nice… and super friendly had no issues and was ready to help with anything and even got me into a new car 😃 More

by Seb02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Johnson
Oct 05, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 05, 2021

Extremely personable and friendly staff. The team was knowledgeable and helpful. I highly recommend Logan LaMere (sales) and Bill Surina (finance). More

by Ceara Hancock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Surina, Logan LaMere
Oct 05, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! Also we thank you for the specific shout out to Logan and Bill. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 05, 2021

The guess service was great and he help us on everything we need also was patient with us More

by Rosita mendoza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schuster
Oct 05, 2021 -

Arapahoe Hyundai responded

Thank you for the excellent review! We appreciate you taking the time to share feedback on your experience with us! Kind Regards, Albert Risch GSM - Arapahoe Hyundai

October 05, 2021

Co-signing for a person who found a car she liked, dealership had a preapproval letter from credit union. They needed to wait for me to arrive, but allowed another couple to purchase the car from und More

by Disgruntled
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Felix
Oct 05, 2021 -

Arapahoe Hyundai responded

Thank you for the feedback. Unfortunately, due to the GLOBAL inventory shortage, vehicle availability/selection is at an all-time low. We have a no-hold policy in place, specifically to avoid uncomfortable situations similar to the one described. As you might imagine, there are many times, while someone may ask us to hold a vehicle for many reasons (spouse approval, co-signer, scheduling, other decision influencers, approval, etc) and the deal ultimately fails to go through (for a variety of reasons). This may prevent another customer who is prepared to move forward with purchase now to proceed. Therefore, the no-hold policy allows for the person the "most" ready to purchase, to do so. We apologize for any inconvenience this may have caused, and look forward to supply returning to a more normal condition allowing for multiple vehicles to choose from. Kind Regards, Albert Risch GSM - Arapahoe Hyundai

Oct 06, 2021 -

Disgruntled responded

Corporate speak essentially saying "we have the upper hand so we don't have to be customer focused". When things get back to normal, you will hopefully go under since this is the fate of dealerships such as yours.

Oct 07, 2021 -

Arapahoe Hyundai responded

Thank you for your opinion. We hope look forward to our tradition of absolutely DOMINATING the Colorado, New Mexico, Wyoming, Kansas, Nebraska market for another 20 YEARS. We understand that not EVERY customer understands the inventory constraints that are present, but the customer who bought definitely does. Regards, Albert Risch GSM - Arapahoe Hyundai

Oct 08, 2021 -

Disgruntled responded

It doesn't surprise me that you would conclude your response with a snide remark since the operation of any business is reflective of upper management. No matter. We went to Schomp Hyundai where we were treated with respect and honesty. They were also short on inventory. My friend drove away with a new car.

...
14
...