Aransas Autoplex - Service Center

Great They were very nice people to do business with and everything was perfect, They Kept me informed and what time it would be ready, Great experience They were very nice people to do business with and everything was perfect, They Kept me informed and what time it would be ready, Great experience More

Windshield replacement I had a windshield replaced at 9:30 and was driving home at 10:45. Every thing went smoothly and I was kept informed during this time by Ashley of the I had a windshield replaced at 9:30 and was driving home at 10:45. Every thing went smoothly and I was kept informed during this time by Ashley of the service team. More

Service Oil change and tire rotation were good, but someone left big, dirty black shoe prints on my driver's side mat which I'm somewhat distressed about. Ot Oil change and tire rotation were good, but someone left big, dirty black shoe prints on my driver's side mat which I'm somewhat distressed about. Other dealers put down paper mats to avoid that problem. More

Service not as good as it used to be I've enjoyed using Autoplex over the years; however, I noticed with my last oil change that their prices have increased & their level of service has d I've enjoyed using Autoplex over the years; however, I noticed with my last oil change that their prices have increased & their level of service has decreased. Autoplex used to vacuum my car, as a courtesy & they also used to clean my windshield - neither of these things were done - even though the cost of their oil changes have increased. Also, my receipt did not show a checklist of services performed in my oil change (windshield wiper fluid checked, filled, etc). I bought my car there & have pretty much always taken my car there; unfortunately, I was a little disappointed in the lack of customer service this last time around. More

Routine Maintenance Not Followed Properly My tires were deflated below the manufactures specifications and I had a trip to San Antonio the next day. Also the tires were rotated and the mechani My tires were deflated below the manufactures specifications and I had a trip to San Antonio the next day. Also the tires were rotated and the mechanics failed to relearn the TPMS sensors to the tires proper location on the vehicle. I had to stop at a tire dealership in San Antonio to fix these 2 problems. Vehicle mileage was inaccurately punched in on invoice which could negatively affect my vehicles warranty status. Called dealership and the problem was fixed and a new receipt was mailed to me with the correct information. More

First, but not last Service Center Visit This was my first visit and were not the first in the waiting room, but we (as far as I could tell were first out. My first service for oil, tires & e This was my first visit and were not the first in the waiting room, but we (as far as I could tell were first out. My first service for oil, tires & etc was behind us. We will make it a point to make & keep future appointments as recommended. Thank you.. More

A 30 minute recall took 2 hours The service writer said it would take about 30 minutes, my appointment was for 10am and they finished around noon. The service department needs to pla The service writer said it would take about 30 minutes, my appointment was for 10am and they finished around noon. The service department needs to plan better and give better time estimates. More

Fast with Appt. In the past I was frustrated a bit when I would need to leave my truck for an oil change because I did not make an appt. I needed my fuel filter chang In the past I was frustrated a bit when I would need to leave my truck for an oil change because I did not make an appt. I needed my fuel filter changed and took their advice and made appt. Had my husband pick me up. Got a call just shortly after I got to work that my truck was ready. I now know I could have just waited And also learned the benefit of making an appt. More

Team Work! Thank you guys for working as a team. you guys deafly took care of me I went in for an all change and tire rotation there are some updates that were o Thank you guys for working as a team. you guys deafly took care of me I went in for an all change and tire rotation there are some updates that were out there .that you made me a ware of and you did go ahead and include those updates and fix those for me. I appreciate that the sales person Jesse Green came out and asked me if there’s anything else I needed, I had opportunity to talk to him about the tailgate and the new system that is out there so he sold me on the new system so I’m gonna on my next visit get that put in. what a great dealership appreciate all the time and effort thank you very much: More

Radiator leak Ashley and Robert were a tremendous help while my truck was repaired. Ashley helped with the progress of my truck while Robert coordinated the rental Ashley and Robert were a tremendous help while my truck was repaired. Ashley helped with the progress of my truck while Robert coordinated the rental car pick-up on a Sunday. More