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Aransas Autoplex - Service Center
Aransas Pass, TX
1,187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,187 Reviews of Aransas Autoplex - Service Center
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December 05, 2019
Lack of knowledge Technicians working on our vehicle had minimal knowledge of the problem on the hatch of our Acadia. More training and communication for technicians i Technicians working on our vehicle had minimal knowledge of the problem on the hatch of our Acadia. More training and communication for technicians is recommended or teamwork should be incorporated, because apparently another technician knew how to fix the problem he just wasn’t consulted. They service reps up front were professional and were understanding of our frustration. The GM Greg Barton was very helpful in getting the vehicle repaired. More
by Matt Zabel
Verified Customer
December 05, 2019
Worst dealership experience to date. . I’m not about to waste my day typing everything for nothing. Was treated poorly by the service department. Dropped off truck for an appointment at 8 . I’m not about to waste my day typing everything for nothing. Was treated poorly by the service department. Dropped off truck for an appointment at 8:00 am and work didn’t even begin on it until I arrived to pick it up at 4:30. Brought up a transmission issue with service writer , and they say said they drove it, which is a lie, the mileage was exactly the same as I dropped it off. I took a picture to verify. More
by Hunnalane57
Employees Worked With
Robert white. , Freddie Anthony
November 30, 2019
Censorship at Dealership!? Customer Service extends to how one is treated in the waiting area. Blocking and/or not having access to the internet on the customer devices in this Customer Service extends to how one is treated in the waiting area. Blocking and/or not having access to the internet on the customer devices in this day and age is UNEXCEPTABLE!!! More
by TomBearClaw44
November 25, 2019
I have a rare Corvette (Z06), and they did a great job Dealer had to order special parts and tools to fix my Z06, but did and in far less time than originally estimated. However, it was still $$$$. Dealer had to order special parts and tools to fix my Z06, but did and in far less time than originally estimated. However, it was still $$$$. More
by 72greenz28
Employees Worked With
Robert in Service
November 23, 2019
As always, a great experience! I took our Nissan Altima in for an inspection. With an appointment, I got in right away. Thank you guys for always being so nice and accommodating! I took our Nissan Altima in for an inspection. With an appointment, I got in right away. Thank you guys for always being so nice and accommodating! More
by btravis57
Employees Worked With
November 22, 2019
Poor customer service 2nd review that is not favorable, received automated response and no follow up. No call when truck was ready, I finally called next day, to find out 2nd review that is not favorable, received automated response and no follow up. No call when truck was ready, I finally called next day, to find out truck had been ready since day before at 1:30. More
by magsandoval
Employees Worked With
November 21, 2019
Very nice place to do business For a small town dealer, it is great, fast, efficient and everything I want in taking my truck in for service. My service writer is Laura Canales, and For a small town dealer, it is great, fast, efficient and everything I want in taking my truck in for service. My service writer is Laura Canales, and she is top notch! More
by rfreeman459
Employees Worked With
Laura Canales
November 20, 2019
Missed the obvious People were friendly. However, the front person wrote very large note on instructions and it was listed on order as well to fill tires with a specific People were friendly. However, the front person wrote very large note on instructions and it was listed on order as well to fill tires with a specific pressure I requested. I got home and checked... none of the tire pressures had been adjusted. Frustrating after a 20 minute drive each way and leaving work early just to do part of this myself anyway. Sorry I don’t know the name of the gentleman I worked with. More
by DNFjeff
Employees Worked With
November 19, 2019
Going to miss this place I love going there for my car .. they are so nice.. I will not take my car anywhere else but Aransas pass autoPlex .. I wish I can take this place wit I love going there for my car .. they are so nice.. I will not take my car anywhere else but Aransas pass autoPlex .. I wish I can take this place with me to ohio More
by backdooreula99
Employees Worked With
November 19, 2019
New tires It took two hours to get new tires installed Seen the guy talking a lot to friends When I got my truck both tires had to have air put on them since It took two hours to get new tires installed Seen the guy talking a lot to friends When I got my truck both tires had to have air put on them since the warning light came on saying low air and also both valve caps were missing More
by wemmacmn1
Employees Worked With
